Customer Service Representative Job at Hustle Notice Biz in Cincinnati

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Customer Service Representative Job Description Location: Cincinnati, OH

Department: Singnala | Employment Type: Full Time | Workplace type: Onsite | Compensation: $17.50 - $26.00 / hour

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a key point of contact for our valued customers, you will play an essential role in ensuring their satisfaction and fostering a positive relationship with our brand. The ideal candidate will possess excellent communication skills and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring a satisfactory outcome.
• Provide detailed information about products and services to current and prospective customers.
• Document all customer interactions accurately in our CRM system.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with our services.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to handle multiple tasks and prioritize workload effectively.
• Familiarity with CRM systems and customer service software is preferred.

Benefits

• Competitive salary: $17.50 - $26.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.

About Singnala: We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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