Community Health Connections is hiring: Call Center Specialist in Fitchburg

Community Health Connections – Call Center Specialist

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi‑site, non‑profit health care center offering urgent care, primary family and pediatric care, preventive and restorative dental care, oral surgery, behavioral health services for children and adults, substance use disorder treatment, and specialty services including optometry, acupuncture, nutrition consultations and podiatry. CHC is mission‑driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

About the Role

Under the general supervision of the Office Manager, the Call Center Specialist manages incoming telephone communications to the CHC call center. The responsibilities include booking appointments, entering patient registration information, directing calls, recording accurate messages, and covering other departments as needed.

Essential Duties and Major Responsibilities

• Receives and directs incoming calls to appropriate CHC personnel.
• Screens patient calls, takes accurate messages, and returns calls as appropriate (patients, providers, and other organizations/agencies).
• Schedules acute (same‑day) appointments in collaboration with the Office Manager and nursing supervisor.
• Schedules patient appointments according to established protocol.
• Collects and enters patient registration and demographic data into the computer system.
• Provides translation services for non‑English speaking callers.
• Directs incoming faxes.
• Provides coverage to Front Desk Check‑In/Check‑Out as needed.

Minimum Qualifications

• High School Diploma or GED required; associate degree in secretarial science or equivalent preferred.
• Bilingual in English/Spanish or English/Portuguese is a plus.
• 1‑year similar work experience or in a medical office environment preferred.
• Computer skills for accurate data entry.
• Must be able to type a minimum of 35 words per minute.
• Knowledge of basic medical terminology.
• Demonstrated interpersonal relationship skills.
• Proficiency in reading, writing, and speaking in English.
• Ability to work in a fast‑paced, high telephone call volume office environment.

Benefits

• 401(k)
• Generous vacation and personal time for eligible employees
• Sick time
• Medical, dental, and vision insurance
• 100% paid Life insurance/AD&D
• 100% paid Long‑Term disability
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment
• Discounts on cell phone service, computer purchases, and more
• College Tuition Rewards/CMEs
• Company events & activities (annual cookout, holiday party, health and wellness events, lunch & learn, team building)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Educational development reimbursement
• Discounts on gym membership, travel & entertainment tickets, electronics, and more

Employment Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Other
• Industries: Hospitals and Health Care

Locations: Fitchburg, MA.
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