Rippling
Senior Manager, Implementation Talent
Rippling, San Francisco, California, United States, 94199
Senior Manager, Implementation Talent
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example: you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and third‑party apps such as Slack and Microsoft 365—all within 90 seconds.
The Role Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, Talent Implementations to lead a team of 17+ members and drive the successful delivery of Talent solutions across Rippling’s client base. This leader will oversee end‑to‑end Talent onboarding, including Performance Management, Headcount Planning, Recruiting, Goals and Compensation Bands. You’ll partner cross‑functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world‑class implementations.
The ideal candidate has a track record of managing high‑performing implementation teams, building processes and systems, driving operational rigor, implementing Talent products, and a passion for operational excellence and customer impact.
What You Will Do
Own the strategy and execution of Talent implementations from client kickoff through go‑live.
Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
Partner with cross‑functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
Collaborate with sales and post‑sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
Develop, monitor, and manage key performance metrics.
Build, maintain, and execute quarterly plans aligned with business objectives.
Hire, mentor, and grow high‑performing teams that consistently meet and exceed quarterly goals and targets and deliver high‑quality implementation services to clients.
Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
Drive adoption of best practices in project management, change management, and client communication.
Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services.
What You Will Need
10+ years of professional experience leading an Implementation or Customer Success team within a fast‑paced environment, startup, or SaaS organization.
At least 2 years of experience leading and developing people managers.
Deep understanding of systems and operations with B2B or B2C products.
Proven track record in hiring and overseeing distributed teams.
Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics.
A data‑driven approach to developing, tracking and optimizing performance metrics.
Self‑motivated, detail‑attentive, action‑driven with the ability to take initiative, execute, and follow‑through.
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
Eager for a very hands‑on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
Highly organized, self‑motivated, and detail‑oriented, with great follow‑through on initiatives big and small.
About the Team The Talent implementation team supports our mid‑market and enterprise customers, harnessing the power of Rippling’s platform. The team is currently spread across the USA and India and is expanding geographically. We collaborate closely with Sales, Product, and Engineering to deliver a seamless experience to clients.
Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the following ranges:
US Tier 1: $126,000 – $163,305 per year
US Tier 2: $113,400 – $181,450 per year
US Tier 3: $107,100 – $154,232 per year
Information about work location: Based in San Francisco, CA. Employees whose home address is within a defined radius of a Rippling office are expected to work in the office at least three days a week.
#J-18808-Ljbffr
Take onboarding, for example: you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and third‑party apps such as Slack and Microsoft 365—all within 90 seconds.
The Role Implementation is an essential differentiator for Rippling and a critical time in the customer journey. We are looking for a Sr. Manager, Talent Implementations to lead a team of 17+ members and drive the successful delivery of Talent solutions across Rippling’s client base. This leader will oversee end‑to‑end Talent onboarding, including Performance Management, Headcount Planning, Recruiting, Goals and Compensation Bands. You’ll partner cross‑functionally with Sales, Product, Engineering, and Customer Success to refine processes, enhance client experiences, and ensure that Rippling delivers scalable, world‑class implementations.
The ideal candidate has a track record of managing high‑performing implementation teams, building processes and systems, driving operational rigor, implementing Talent products, and a passion for operational excellence and customer impact.
What You Will Do
Own the strategy and execution of Talent implementations from client kickoff through go‑live.
Identify and mitigate risks associated with implementation projects, act as an escalation point for complex client implementations and technical issues.
Partner with cross‑functional leaders (Product, Sales, Engineering, Customer Success) to continuously improve delivery processes and client outcomes.
Collaborate with sales and post‑sales teams to ensure a seamless transition from sales to implementation to account management & customer support.
Develop, monitor, and manage key performance metrics.
Build, maintain, and execute quarterly plans aligned with business objectives.
Hire, mentor, and grow high‑performing teams that consistently meet and exceed quarterly goals and targets and deliver high‑quality implementation services to clients.
Create and optimize playbooks, tooling, and frameworks to drive consistency, efficiency, and scalability across implementations.
Drive adoption of best practices in project management, change management, and client communication.
Foster a culture relentlessly focused on delighting customers in Implementation & maximizing adoption of Rippling’s products and services.
What You Will Need
10+ years of professional experience leading an Implementation or Customer Success team within a fast‑paced environment, startup, or SaaS organization.
At least 2 years of experience leading and developing people managers.
Deep understanding of systems and operations with B2B or B2C products.
Proven track record in hiring and overseeing distributed teams.
Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics.
A data‑driven approach to developing, tracking and optimizing performance metrics.
Self‑motivated, detail‑attentive, action‑driven with the ability to take initiative, execute, and follow‑through.
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
Eager for a very hands‑on role, where you’ll be asked to take on and run with a range of initiatives outside your comfort zone and learn quickly.
Highly organized, self‑motivated, and detail‑oriented, with great follow‑through on initiatives big and small.
About the Team The Talent implementation team supports our mid‑market and enterprise customers, harnessing the power of Rippling’s platform. The team is currently spread across the USA and India and is expanding geographically. We collaborate closely with Sales, Product, and Engineering to deliver a seamless experience to clients.
Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.
This role will receive a competitive salary + benefits + equity. The salary for US‑based employees will be aligned with one of the following ranges:
US Tier 1: $126,000 – $163,305 per year
US Tier 2: $113,400 – $181,450 per year
US Tier 3: $107,100 – $154,232 per year
Information about work location: Based in San Francisco, CA. Employees whose home address is within a defined radius of a Rippling office are expected to work in the office at least three days a week.
#J-18808-Ljbffr