BioSpace
Associate Director, Commercial Operations, 3PL & Distribution Partners
BioSpace, Princeton, New Jersey, us, 08543
Associate Director, Commercial Operations, 3PL & Distribution Partners
The Associate Director of Operations will support Moderna’s North America Commercial Operations. This role is an exciting opportunity to be a critical part of the engine fueling a high growth organization that is radically changing the biotech industry. In this role, you will support both the launch and ongoing management of the commercial order management process, and assist the North America Account Management teams with operational aspects of complex customer relationships.
What You’ll Do
Operational Leadership in Distribution Partnerships: function as the primary liaison for Distribution Partners, including 3PL providers, managing day‑to‑day coordination of data integration across multiple platforms (e.g., EDI, mData, internal reporting dashboards, external vendors, and customers).
Oversee validation of critical data sets, including financial (pricing, invoicing, and sales volume) and product data (inventory, product profile), ensuring accuracy and quality.
Provide comprehensive customer support and reporting from multiple systems, working closely with the Account Management and Data Analytics teams.
Channel and Contractual Operations Management: drive operational excellence in managing contractual terms and conditions with third‑party logistics providers, wholesalers/distributors, and retail pharmacies, ensuring product availability and service excellence.
Lead performance tracking by monitoring key performance indicators as defined through agreements and internal metrics related to product sales, order management, inventory flow, and distribution.
Customer Order Fulfillment Oversight: direct and support all aspects of commercial order fulfillment, including entry, tracking, shipping confirmations, and customer service resolution.
Maintain visibility of order‑related issues, resolutions, and updates for internal stakeholders.
Digital Transformation and Process Improvement: collaborate with internal teams and external partners to advance digital capabilities across customer‑facing platforms, including eCommerce and call centers, and implement process improvements in the order management workflow.
Cross‑Functional Collaboration: partner with Account Management, Supply Chain, 3PL partners, and other stakeholders to ensure customer service levels are met or exceeded; engage with leadership to present updates and propose initiatives.
Additional Responsibilities: lead creation and management of HDAs with Supply Chain, Pricing, and Distribution; support the Patient Assistance Program from order setup to shipment tracking; maintain knowledge of industry trends and propose improvements.
Minimum Qualifications
Bachelor’s degree in Business Administration, Supply Chain, Marketing, or a related field.
Minimum of 8 years’ experience in vaccines, pharmaceuticals, or related industries with a track record of increasing responsibility in operational roles, particularly involving 3PL partnerships, logistics, or supply chain management.
Strong experience in end‑to‑end order‑to‑cash processes, data integration, and vendor relationships.
Demonstrated success in leading cross‑functional teams and driving operational excellence in highly regulated industries.
Preferred Qualifications
MBA or equivalent advanced degree is preferred.
Expertise in process transformation, change management, and deployment of digital tools to enhance workflows.
Proven ability to develop and implement strategic initiatives with measurable impact on operational efficiency and customer experience.
Hands‑on experience with performance tracking, KPI management, and data validation in complex environments.
Exceptional interpersonal and communication skills with the ability to influence senior stakeholders and external partners.
Familiarity with lean methodologies, Six Sigma, or similar frameworks for process improvement.
Growth‑oriented mindset capable of thriving in a high‑growth, fast‑paced, transformative environment.
Knowledge of compliance and regulatory considerations within supply chain operations (e.g., GxP, temperature‑controlled logistics).
Expected in‑office presence 70 % of the time, with flexibility to work from home up to 30 %.
Benefits
Best‑in‑class healthcare coverage plus a suite of voluntary benefit programs.
Holistic well‑being support: fitness, mindfulness, mental health, and lifestyle spending accounts.
Family planning and adoption benefits.
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and discretionary year‑end shutdown.
Savings and investment opportunities.
Location‑specific perks and extras.
About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
Working Model We champion a 70/30 work model: 70 % in‑office, 30 % remote, fostering collaboration, innovation, and mentorship.
Equal Opportunity Moderna is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other protected characteristic. Moderna is an E‑Verify employer in the United States and considers qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations Moderna is committed to offering reasonable accommodations to qualified applicants with disabilities. Applicants requiring accommodations should contact the Accommodations team at leavesandaccommodations@modernatx.com.
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What You’ll Do
Operational Leadership in Distribution Partnerships: function as the primary liaison for Distribution Partners, including 3PL providers, managing day‑to‑day coordination of data integration across multiple platforms (e.g., EDI, mData, internal reporting dashboards, external vendors, and customers).
Oversee validation of critical data sets, including financial (pricing, invoicing, and sales volume) and product data (inventory, product profile), ensuring accuracy and quality.
Provide comprehensive customer support and reporting from multiple systems, working closely with the Account Management and Data Analytics teams.
Channel and Contractual Operations Management: drive operational excellence in managing contractual terms and conditions with third‑party logistics providers, wholesalers/distributors, and retail pharmacies, ensuring product availability and service excellence.
Lead performance tracking by monitoring key performance indicators as defined through agreements and internal metrics related to product sales, order management, inventory flow, and distribution.
Customer Order Fulfillment Oversight: direct and support all aspects of commercial order fulfillment, including entry, tracking, shipping confirmations, and customer service resolution.
Maintain visibility of order‑related issues, resolutions, and updates for internal stakeholders.
Digital Transformation and Process Improvement: collaborate with internal teams and external partners to advance digital capabilities across customer‑facing platforms, including eCommerce and call centers, and implement process improvements in the order management workflow.
Cross‑Functional Collaboration: partner with Account Management, Supply Chain, 3PL partners, and other stakeholders to ensure customer service levels are met or exceeded; engage with leadership to present updates and propose initiatives.
Additional Responsibilities: lead creation and management of HDAs with Supply Chain, Pricing, and Distribution; support the Patient Assistance Program from order setup to shipment tracking; maintain knowledge of industry trends and propose improvements.
Minimum Qualifications
Bachelor’s degree in Business Administration, Supply Chain, Marketing, or a related field.
Minimum of 8 years’ experience in vaccines, pharmaceuticals, or related industries with a track record of increasing responsibility in operational roles, particularly involving 3PL partnerships, logistics, or supply chain management.
Strong experience in end‑to‑end order‑to‑cash processes, data integration, and vendor relationships.
Demonstrated success in leading cross‑functional teams and driving operational excellence in highly regulated industries.
Preferred Qualifications
MBA or equivalent advanced degree is preferred.
Expertise in process transformation, change management, and deployment of digital tools to enhance workflows.
Proven ability to develop and implement strategic initiatives with measurable impact on operational efficiency and customer experience.
Hands‑on experience with performance tracking, KPI management, and data validation in complex environments.
Exceptional interpersonal and communication skills with the ability to influence senior stakeholders and external partners.
Familiarity with lean methodologies, Six Sigma, or similar frameworks for process improvement.
Growth‑oriented mindset capable of thriving in a high‑growth, fast‑paced, transformative environment.
Knowledge of compliance and regulatory considerations within supply chain operations (e.g., GxP, temperature‑controlled logistics).
Expected in‑office presence 70 % of the time, with flexibility to work from home up to 30 %.
Benefits
Best‑in‑class healthcare coverage plus a suite of voluntary benefit programs.
Holistic well‑being support: fitness, mindfulness, mental health, and lifestyle spending accounts.
Family planning and adoption benefits.
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and discretionary year‑end shutdown.
Savings and investment opportunities.
Location‑specific perks and extras.
About Moderna Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world‑class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
Working Model We champion a 70/30 work model: 70 % in‑office, 30 % remote, fostering collaboration, innovation, and mentorship.
Equal Opportunity Moderna is committed to equal employment opportunity and non‑discrimination for all employees and qualified applicants without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other protected characteristic. Moderna is an E‑Verify employer in the United States and considers qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations Moderna is committed to offering reasonable accommodations to qualified applicants with disabilities. Applicants requiring accommodations should contact the Accommodations team at leavesandaccommodations@modernatx.com.
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