Direct Jobs
Patient Experience Transformation Leader - Morristown Medical Center
Direct Jobs, Convent Station, New Jersey, us, 07961
Job Title
Patient Experience Transformation Leader
Department Patient Experience
Reports To Director, Experience Transformation & Consumer Insights
Position Summary The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy.
Reporting to the Director of Experience Transformation & Consumer Insights, this leader partners with executives, site leaders, and interdisciplinary teams to convert insight into action. The ideal candidate is a data-savvy change agent who is passionate about healthcare, brings structure and clarity to complex environments, and inspires teams to own and elevate the patient and family experience.
Key Responsibilities
Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight‑led change
Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
Mentor and coach team members in continuous improvement methodology and structured problem-solving
Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Qualifications
Bachelor's degree required; Master's preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
Certification in Lean, Six Sigma Black Belt, or equivalent highly preferred
Demonstrated success leading cross-functional change in large, complex organizations
Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
Excellent facilitation, communication, and coaching skills
Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel
Preferred Attributes
Systems thinker with the ability to drive clarity in ambiguity
Passion for mission-driven work and the human side of care
Ability to balance compassion with accountability in leading cultural change
Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments
Working Conditions
Hybrid work model with regular on-site presence across system locations
Occasional evening or weekend support for strategic events, training, or improvement efforts
About Us At Atlantic Health System, our promise to our communities is: Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Morristown Medical Center, Morristown, NJ
Overlook Medical Center, Summit, NJ
Newton Medical Center, Newton, NJ
Chilton Medical Center, Pompton Plains, NJ
Hackettstown Medical Center, Hackettstown, NJ
Goryeb Children's Hospital, Morristown, NJ
CentraState Healthcare System, Freehold, NJ
Atlantic Home Care and Hospice
Atlantic Mobile Health
Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
100 Best Companies to Work For (r) and FORTUNE(r) magazine for 15 years
Best Places to Work in Healthcare - Modern Healthcare
150 Top Places to work in Healthcare - Becker's Healthcare
100 Accountable Care Organizations to Know - Becker's Hospital Review
Best Employers for Workers over 50 - AARP
Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
One of the 100 Best Workplaces for "Millennials" Great Place to Work(r) and FORTUNE(r) magazine
One of the 20 Best Workplaces in Health Care: Great Place to Work(r) and FORTUNE(r) magazine
Official Health Care Partner of the New York Jets
NJ Sustainable Business
Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.
We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.
Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.
Total Rewards Package Atlantic Health System offers a competitive and comprehensive Total Rewards package
that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
About the Team Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.
Job Info
Minimum Salary (Hourly Rate): 48.000000
Maximum Salary (Hourly Rate): 84.500000
Assignment Category: Full-time
Hours per Week: 37.5
Primary Shift: Day
Salary Admin Plan: PRO
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Department Patient Experience
Reports To Director, Experience Transformation & Consumer Insights
Position Summary The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy.
Reporting to the Director of Experience Transformation & Consumer Insights, this leader partners with executives, site leaders, and interdisciplinary teams to convert insight into action. The ideal candidate is a data-savvy change agent who is passionate about healthcare, brings structure and clarity to complex environments, and inspires teams to own and elevate the patient and family experience.
Key Responsibilities
Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight‑led change
Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
Mentor and coach team members in continuous improvement methodology and structured problem-solving
Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Qualifications
Bachelor's degree required; Master's preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
Certification in Lean, Six Sigma Black Belt, or equivalent highly preferred
Demonstrated success leading cross-functional change in large, complex organizations
Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
Excellent facilitation, communication, and coaching skills
Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel
Preferred Attributes
Systems thinker with the ability to drive clarity in ambiguity
Passion for mission-driven work and the human side of care
Ability to balance compassion with accountability in leading cultural change
Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments
Working Conditions
Hybrid work model with regular on-site presence across system locations
Occasional evening or weekend support for strategic events, training, or improvement efforts
About Us At Atlantic Health System, our promise to our communities is: Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Morristown Medical Center, Morristown, NJ
Overlook Medical Center, Summit, NJ
Newton Medical Center, Newton, NJ
Chilton Medical Center, Pompton Plains, NJ
Hackettstown Medical Center, Hackettstown, NJ
Goryeb Children's Hospital, Morristown, NJ
CentraState Healthcare System, Freehold, NJ
Atlantic Home Care and Hospice
Atlantic Mobile Health
Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
100 Best Companies to Work For (r) and FORTUNE(r) magazine for 15 years
Best Places to Work in Healthcare - Modern Healthcare
150 Top Places to work in Healthcare - Becker's Healthcare
100 Accountable Care Organizations to Know - Becker's Hospital Review
Best Employers for Workers over 50 - AARP
Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
One of the 100 Best Workplaces for "Millennials" Great Place to Work(r) and FORTUNE(r) magazine
One of the 20 Best Workplaces in Health Care: Great Place to Work(r) and FORTUNE(r) magazine
Official Health Care Partner of the New York Jets
NJ Sustainable Business
Morristown Medical Center is a nationally-recognized leader in cardiology and heart surgery, orthopedics, gynecology, geriatrics, gastroenterology and GI surgery, pulmonology and lung surgery, and urology.
We are the only hospital in New Jersey named one of America's '50 Best Hospitals' for six consecutive years by Healthgrades and one of the World's Best Hospitals by Newsweek. We were included on Becker's Healthcare 2020 list of "100 Great Hospitals in America". In addition, Leapfrog recognized us with an "A" hospital safety grade - its highest - twelve consecutive times, and the Centers for Medicare and Medicaid Services awarded us again with its highest five-start rating in 2020.
Morristown Medical Center is a Magnet Hospital for Excellence in Nursing Service, the highest level of recognition achievable from the American Nurses Credentialing Center for facilities that provide acute care services. Our nonprofit hospital was also designated a Level I Regional Trauma Center by the American College of Surgeons and a Level II by the State of NJ.
Total Rewards Package Atlantic Health System offers a competitive and comprehensive Total Rewards package
that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:
Team Member Benefits
Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance
Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.
EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.
About the Team Atlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.
Job Info
Minimum Salary (Hourly Rate): 48.000000
Maximum Salary (Hourly Rate): 84.500000
Assignment Category: Full-time
Hours per Week: 37.5
Primary Shift: Day
Salary Admin Plan: PRO
#J-18808-Ljbffr