Atlantic Health
Patient Experience Transformation Leader - Morristown Medical Center
Atlantic Health, Convent Station, New Jersey, us, 07961
Patient Experience Transformation Leader - Morristown Medical Center
Base pay range: $48.00/hr - $84.50/hr. This range is provided by Atlantic Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy. Reporting to the Director of Experience Transformation & Consumer Insights, this leader partners with executives, site leaders, and interdisciplinary teams to convert insight into action. The ideal candidate is a data-savvy change agent who is passionate about healthcare, brings structure and clarity to complex environments, and inspires teams to own and elevate the patient and family experience.
Responsibilities
Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
Mentor and coach team members in continuous improvement methodology and structured problem-solving
Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Qualifications
Bachelor’s degree required; Master’s preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
Certification in Lean, Six Sigma Black Belt, or equivalent highly preferred
Demonstrated success leading cross-functional change in large, complex organizations
Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
Excellent facilitation, communication, and coaching skills
Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel
Preferred Attributes
Systems thinker with the ability to drive clarity in ambiguity
Passion for mission-driven work and the human side of care
Ability to balance compassion with accountability in leading cultural change
Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments
Working Conditions
Hybrid work model with regular on-site presence across system locations
Occasional evening or weekend support for strategic events, training, or improvement efforts
About Us Atlantic Health System is a non-profit health care system dedicated to high-quality care delivered at the right time, place, and cost. We employ more than 20,000 team members across multiple centers and sites of care, including Morristown Medical Center and several other hospitals in New Jersey.
EEO Statement Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and abides by applicable laws protecting applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.
#J-18808-Ljbffr
Overview The Patient Experience Transformation Leader drives strategic, systemwide improvement efforts that elevate the care experience across all settings at Atlantic Health. This role blends technical acumen in process improvement (Lean, Six Sigma) with a deep understanding of healthcare operations, culture, and empathy. Reporting to the Director of Experience Transformation & Consumer Insights, this leader partners with executives, site leaders, and interdisciplinary teams to convert insight into action. The ideal candidate is a data-savvy change agent who is passionate about healthcare, brings structure and clarity to complex environments, and inspires teams to own and elevate the patient and family experience.
Responsibilities
Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
Mentor and coach team members in continuous improvement methodology and structured problem-solving
Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Qualifications
Bachelor’s degree required; Master’s preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
Certification in Lean, Six Sigma Black Belt, or equivalent highly preferred
Demonstrated success leading cross-functional change in large, complex organizations
Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
Excellent facilitation, communication, and coaching skills
Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel
Preferred Attributes
Systems thinker with the ability to drive clarity in ambiguity
Passion for mission-driven work and the human side of care
Ability to balance compassion with accountability in leading cultural change
Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments
Working Conditions
Hybrid work model with regular on-site presence across system locations
Occasional evening or weekend support for strategic events, training, or improvement efforts
About Us Atlantic Health System is a non-profit health care system dedicated to high-quality care delivered at the right time, place, and cost. We employ more than 20,000 team members across multiple centers and sites of care, including Morristown Medical Center and several other hospitals in New Jersey.
EEO Statement Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and abides by applicable laws protecting applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment.
#J-18808-Ljbffr