Paladin Consulting
Job Title:
D365 IT Support Analyst
Work Location:
Remote (Texas)
Duration:
Contract to hire
Education/Experience Required:
Requires advanced knowledge and experience in enterprise application support, including ERP systems such as Microsoft Dynamics 365.
Job Description:
Provide advanced technical support for enterprise applications such as Microsoft Dynamics 365 (D365) Customer Engagement (CE) and Finance & Operations (FO) applications.
Responsible for troubleshooting complex issues, configuring and optimizing system processes, and managing role-based security within the organization.
Help ensure adherence to ITIL practices, including incident, problem, and change management processes.
Excellent opportunity for an IT professional with experience in ERP systems and a strong understanding of security management to contribute to the efficiency and success of the organization.
Responsibilities:
Provide second and third level support handling escalations from Tier I and assisting with advanced and critical application issues related to D365 CE and FO and other enterprise applications.
Troubleshoot, identify, and resolve advanced technical problems within the ERP system, ensuring minimal impact on business operations.
Maintain role-based security within D365, ensuring users have appropriate access based on their roles and responsibilities.
Adhere to ITIL framework and IT Service Management (ITSM) principles to manage incident, problem, and change management, ensuring a consistent and efficient approach to service delivery.
Take the lead in the deployment of updates, patches, and system configurations, coordinating with other IT teams to ensure smooth system transitions.
Conduct regular system audits and performance monitoring to proactively identify and address potential issues or inefficiencies in the ERP environment and other enterprise applications.
Provide training and guidance to Tier I and Tier II support and end-users on basic D365 functionality, role-based security, and best practices.
Drive ongoing improvement initiatives by offering insights into application enhancements and optimization strategies.
Collaborate with business users and IT teams to resolve day-to-day operational challenges.
Assist with reporting and data analysis using tools such as Power BI, Excel, and Power Query.
Applies expertise to resolve complex technical issues and optimize system performance.
Performs a broad range of responsibilities with a focus on troubleshooting, configuration, and security management.
Operates with limited guidance, demonstrating initiative and a strong understanding of IT service management practices.
Collaborates across teams to enhance system functionality and support organizational goals.
Perform other duties as required.
Skills & Qualifications:
High School Diploma or GED required. Post-secondary education from an accredited college/university with a concentration in Information Technology or certification from a state/nationally recognized IT technical school preferred.
ITIL Foundation preferred.
A minimum of three (3) to five (5) years of recent and related work experience in IT in a technical role with similar responsibilities.
Deep understanding of enterprise application integrations, system configurations, and optimizations within Microsoft Dynamics 365 CE and FO.
Strong familiarity with software applications and common business tools (e.g., Microsoft Dynamics 365 CE and FO applications, Microsoft Office Suite, collaboration tools, or enterprise software).
Must have In-depth knowledge of role-based security models and how to configure and manage access within D365.
Expertise in ITIL service management, including incident, problem, change, and release management, ensuring consistency and efficiency in IT operations.
Advanced knowledge of business process flows and system configurations within D365 CE and FO.
Extensive experience in troubleshooting complex technical issues within enterprise applications.
Excellent communication skills, with the ability to explain technical issues to non-technical users.
Strong documentation skills within ticket system for managing and tracking support requests.
Ability to work both independently and as part of a team, demonstrating flexibility and a willingness to learn.
Ability to mentor Tier I and II, providing training on advanced system troubleshooting and security best practices.
Solid understanding IT security practices and data protection principles, ensuring compliance with regulatory and industry best practices.
Willingness and ability to learn new software, systems, and processes quickly.
Ability to adapt to changing priorities or workflows in a fast-paced environment.
Requires advanced knowledge and experience in enterprise application support, including ERP systems such as Microsoft Dynamics 365.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
#J-18808-Ljbffr
D365 IT Support Analyst
Work Location:
Remote (Texas)
Duration:
Contract to hire
Education/Experience Required:
Requires advanced knowledge and experience in enterprise application support, including ERP systems such as Microsoft Dynamics 365.
Job Description:
Provide advanced technical support for enterprise applications such as Microsoft Dynamics 365 (D365) Customer Engagement (CE) and Finance & Operations (FO) applications.
Responsible for troubleshooting complex issues, configuring and optimizing system processes, and managing role-based security within the organization.
Help ensure adherence to ITIL practices, including incident, problem, and change management processes.
Excellent opportunity for an IT professional with experience in ERP systems and a strong understanding of security management to contribute to the efficiency and success of the organization.
Responsibilities:
Provide second and third level support handling escalations from Tier I and assisting with advanced and critical application issues related to D365 CE and FO and other enterprise applications.
Troubleshoot, identify, and resolve advanced technical problems within the ERP system, ensuring minimal impact on business operations.
Maintain role-based security within D365, ensuring users have appropriate access based on their roles and responsibilities.
Adhere to ITIL framework and IT Service Management (ITSM) principles to manage incident, problem, and change management, ensuring a consistent and efficient approach to service delivery.
Take the lead in the deployment of updates, patches, and system configurations, coordinating with other IT teams to ensure smooth system transitions.
Conduct regular system audits and performance monitoring to proactively identify and address potential issues or inefficiencies in the ERP environment and other enterprise applications.
Provide training and guidance to Tier I and Tier II support and end-users on basic D365 functionality, role-based security, and best practices.
Drive ongoing improvement initiatives by offering insights into application enhancements and optimization strategies.
Collaborate with business users and IT teams to resolve day-to-day operational challenges.
Assist with reporting and data analysis using tools such as Power BI, Excel, and Power Query.
Applies expertise to resolve complex technical issues and optimize system performance.
Performs a broad range of responsibilities with a focus on troubleshooting, configuration, and security management.
Operates with limited guidance, demonstrating initiative and a strong understanding of IT service management practices.
Collaborates across teams to enhance system functionality and support organizational goals.
Perform other duties as required.
Skills & Qualifications:
High School Diploma or GED required. Post-secondary education from an accredited college/university with a concentration in Information Technology or certification from a state/nationally recognized IT technical school preferred.
ITIL Foundation preferred.
A minimum of three (3) to five (5) years of recent and related work experience in IT in a technical role with similar responsibilities.
Deep understanding of enterprise application integrations, system configurations, and optimizations within Microsoft Dynamics 365 CE and FO.
Strong familiarity with software applications and common business tools (e.g., Microsoft Dynamics 365 CE and FO applications, Microsoft Office Suite, collaboration tools, or enterprise software).
Must have In-depth knowledge of role-based security models and how to configure and manage access within D365.
Expertise in ITIL service management, including incident, problem, change, and release management, ensuring consistency and efficiency in IT operations.
Advanced knowledge of business process flows and system configurations within D365 CE and FO.
Extensive experience in troubleshooting complex technical issues within enterprise applications.
Excellent communication skills, with the ability to explain technical issues to non-technical users.
Strong documentation skills within ticket system for managing and tracking support requests.
Ability to work both independently and as part of a team, demonstrating flexibility and a willingness to learn.
Ability to mentor Tier I and II, providing training on advanced system troubleshooting and security best practices.
Solid understanding IT security practices and data protection principles, ensuring compliance with regulatory and industry best practices.
Willingness and ability to learn new software, systems, and processes quickly.
Ability to adapt to changing priorities or workflows in a fast-paced environment.
Requires advanced knowledge and experience in enterprise application support, including ERP systems such as Microsoft Dynamics 365.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.
#J-18808-Ljbffr