Behavioral Health Network, Inc (BHN)
Sr. Program Manager
Behavioral Health Network, Inc (BHN), Worcester, Massachusetts, us, 01609
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Sr. Program Manager
role at
Behavioral Health Network, Inc (BHN)
Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by the Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you’re a mission-driven leader with a passion for supporting youth and families through Wraparound care, consider joining our Community Wraparound Division as our next
Sr. Program Manager for Intensive Care Coordination (ICC).
What We Offer
Sign On Bonus - $3,000
Tuition Reimbursement and Student Debt Forgiveness - Up to $100k!
Career Advancement Opportunities - 1/3 of our positions are filled by internal promotions!!
Generous paid time off and holidays
Key Responsibilities As the
Sr. Program Manager – ICC , you will oversee clinical and operational aspects of BHN’s Community Service Agency (CSA) programs to ensure the delivery of high-quality, Wraparound-based services to youth and families in the catchment area. You will work in partnership with the Family Support and Training Program Director and provide administrative and clinical leadership for the ICC team.
Administrative Oversight
Ensure day-to-day operations and compliance with licensing, regulatory, and funder standards
Serve as liaison to internal departments and external partners, including funders and payors
Oversee staff hiring, training, and evaluation in collaboration with division leadership
Lead recruitment and retention efforts and maintain team performance expectations
Manage quality improvement initiatives and fidelity measurement requirements
Organize and facilitate System of Care meetings and other collaborative efforts
Respond to complaints, on-call needs, and escalated issues
Clinical Oversight
Provide ongoing clinical supervision and consultation to direct care and supervisory staff
Ensure implementation of the program’s clinical philosophy, standards, and policies
Guide team development and adherence to Wraparound model
Support service coordination across internal and external providers
Oversee staff development, training, and clinical documentation quality
Support internship/practicum placements and sign off on assessments as needed
Who You Are
You have a Master’s degree in a mental health-related field
You hold independent licensure (LICSW, LMHC, LMFT, etc.)
You are certified in the Massachusetts CANS or willing to become certified upon hire
You have at least 5 years of post‑graduate experience working with youth and families
You bring 3+ years of supervisory and/or program management experience
You have experience in home-based or Wraparound services (preferred)
About BHN Behavioral Health Network has been providing comprehensive behavioral health services to individuals and families throughout Western Massachusetts since 1938. BHN is a trauma-informed and recovery-oriented organization committed to equity, inclusion, and empowering those we serve.
Apply Today Join BHN and help us lead a dedicated team providing strength-based, family-driven care. Apply now at www.bhnworks.org or click “Apply for Job” to begin your journey with us.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management
Industry: Mental Health Care
Benefits & Perks
Medical insurance
Vision insurance
Tuition assistance
Salary: $185,000–$215,000 (in Massachusetts, United States)
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Sr. Program Manager
role at
Behavioral Health Network, Inc (BHN)
Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by the Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. If you’re a mission-driven leader with a passion for supporting youth and families through Wraparound care, consider joining our Community Wraparound Division as our next
Sr. Program Manager for Intensive Care Coordination (ICC).
What We Offer
Sign On Bonus - $3,000
Tuition Reimbursement and Student Debt Forgiveness - Up to $100k!
Career Advancement Opportunities - 1/3 of our positions are filled by internal promotions!!
Generous paid time off and holidays
Key Responsibilities As the
Sr. Program Manager – ICC , you will oversee clinical and operational aspects of BHN’s Community Service Agency (CSA) programs to ensure the delivery of high-quality, Wraparound-based services to youth and families in the catchment area. You will work in partnership with the Family Support and Training Program Director and provide administrative and clinical leadership for the ICC team.
Administrative Oversight
Ensure day-to-day operations and compliance with licensing, regulatory, and funder standards
Serve as liaison to internal departments and external partners, including funders and payors
Oversee staff hiring, training, and evaluation in collaboration with division leadership
Lead recruitment and retention efforts and maintain team performance expectations
Manage quality improvement initiatives and fidelity measurement requirements
Organize and facilitate System of Care meetings and other collaborative efforts
Respond to complaints, on-call needs, and escalated issues
Clinical Oversight
Provide ongoing clinical supervision and consultation to direct care and supervisory staff
Ensure implementation of the program’s clinical philosophy, standards, and policies
Guide team development and adherence to Wraparound model
Support service coordination across internal and external providers
Oversee staff development, training, and clinical documentation quality
Support internship/practicum placements and sign off on assessments as needed
Who You Are
You have a Master’s degree in a mental health-related field
You hold independent licensure (LICSW, LMHC, LMFT, etc.)
You are certified in the Massachusetts CANS or willing to become certified upon hire
You have at least 5 years of post‑graduate experience working with youth and families
You bring 3+ years of supervisory and/or program management experience
You have experience in home-based or Wraparound services (preferred)
About BHN Behavioral Health Network has been providing comprehensive behavioral health services to individuals and families throughout Western Massachusetts since 1938. BHN is a trauma-informed and recovery-oriented organization committed to equity, inclusion, and empowering those we serve.
Apply Today Join BHN and help us lead a dedicated team providing strength-based, family-driven care. Apply now at www.bhnworks.org or click “Apply for Job” to begin your journey with us.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management
Industry: Mental Health Care
Benefits & Perks
Medical insurance
Vision insurance
Tuition assistance
Salary: $185,000–$215,000 (in Massachusetts, United States)
#J-18808-Ljbffr