reStart Inc.
Position Summary
The Housing Case Manager advances reStart’s mission by providing comprehensive, trauma-informed, and strengths-based case management services to individuals, youth, and families experiencing homelessness. This role is responsible for assessing participant needs, developing individualized housing plans, and coordinating supportive services that foster housing stability and long-term independence. The Housing Case Manager ensures compliance with HUD and other program requirements while building trusting, solution-focused relationships with participants and community partners. Key Responsibilities
Participant Support & Case Management
Provide case management services that are clinically appropriate, strengths-based, and trauma-informed. Assist participants in developing individualized, participant-driven housing plans with both short- and long-term goals. Empower participants to take an active role in planning and achieving housing stability. Balance a caseload of 10–35 households based on acuity, time in program, and housing stability status. Provide approximately 25 hours of direct or indirect participant service contact weekly. Housing Navigation & Compliance
Ensure HUD program goals and compliance standards are consistently met. Support participants in transitioning to the next stage of housing or permanent housing opportunities. Educate participants on housing rights, responsibilities, and available supportive services. Accurately enter case notes, housing plans, and service logs into the HMIS database daily to meet grant and reporting requirements. Collaboration & Advocacy
Build collaborative relationships with landlords, community agencies, and supportive service providers. Advocate on behalf of participants to address barriers related to housing, employment, benefits, and healthcare. Partner with shelter leadership and team members to ensure continuity of care and coordinated service delivery. Documentation & Reporting
Maintain accurate case files, ensuring documentation meets funding and regulatory requirements. Prepare reports and participate in monitoring processes to ensure program compliance and quality assurance. Provide feedback on program processes and recommend improvements that enhance participant outcomes. Other Duties
Attend required supervision, trainings, and community meetings. Support shelter operations as needed, including crisis response and participant engagement. Perform physical requirements such as bending, stooping, lifting up to 25 lbs., and traveling locally for meetings and trainings. Other duties as assigned. Qualifications & Experience
Bachelor’s degree in Social Services, Human Services, or a related field preferred. Minimum of three (3) years of experience working with individuals, families, and/or youth impacted by homelessness, trauma, domestic violence, poverty, substance use, or mental illness (five years preferred). Knowledge of housing programs, supportive service systems, and relevant laws, rules, and policies. Experience providing trauma-informed, clinically guided case management. Strong skills in crisis intervention, problem-solving, and conflict resolution. Proficiency with Microsoft Office Suite, particularly Outlook. Valid driver’s license, current automobile insurance, and reliable transportation required. Must pass a criminal background check and pre-employment drug screening. Core Competencies
Participant-Centered Approach: Prioritizes participant dignity, choice, and empowerment in all services. Communication: Effectively conveys expectations, listens actively, and resolves conflicts constructively. Collaboration: Works across programs and with external partners to coordinate support and resources. Adaptability: Responds to changing needs with flexibility, resilience, and a positive mindset. Professionalism: Maintains confidentiality, ethical practice, and responsibility in all interactions. Problem-Solving: Applies sound judgment, analysis, and creativity to address participant and program challenges. reStart Inc. Core Values & Attributes
We Seek Team Members Who Embody
Mission Commitment: Dedication to ending homelessness and inspiring hope. Equity & Inclusion: Practices fairness, cultural humility, and inclusivity in all interactions. Integrity: Upholds transparency, accountability, and ethical standards. Solution-Focused Mindset: Approaches challenges with creativity and adaptability. Professionalism: Demonstrates respect, compassion, and accountability in all work. Flexibility: Adapts readily to changing needs and evolving community conditions. Compassion: Serves participants and colleagues with care, respect, and dignity.
#J-18808-Ljbffr
The Housing Case Manager advances reStart’s mission by providing comprehensive, trauma-informed, and strengths-based case management services to individuals, youth, and families experiencing homelessness. This role is responsible for assessing participant needs, developing individualized housing plans, and coordinating supportive services that foster housing stability and long-term independence. The Housing Case Manager ensures compliance with HUD and other program requirements while building trusting, solution-focused relationships with participants and community partners. Key Responsibilities
Participant Support & Case Management
Provide case management services that are clinically appropriate, strengths-based, and trauma-informed. Assist participants in developing individualized, participant-driven housing plans with both short- and long-term goals. Empower participants to take an active role in planning and achieving housing stability. Balance a caseload of 10–35 households based on acuity, time in program, and housing stability status. Provide approximately 25 hours of direct or indirect participant service contact weekly. Housing Navigation & Compliance
Ensure HUD program goals and compliance standards are consistently met. Support participants in transitioning to the next stage of housing or permanent housing opportunities. Educate participants on housing rights, responsibilities, and available supportive services. Accurately enter case notes, housing plans, and service logs into the HMIS database daily to meet grant and reporting requirements. Collaboration & Advocacy
Build collaborative relationships with landlords, community agencies, and supportive service providers. Advocate on behalf of participants to address barriers related to housing, employment, benefits, and healthcare. Partner with shelter leadership and team members to ensure continuity of care and coordinated service delivery. Documentation & Reporting
Maintain accurate case files, ensuring documentation meets funding and regulatory requirements. Prepare reports and participate in monitoring processes to ensure program compliance and quality assurance. Provide feedback on program processes and recommend improvements that enhance participant outcomes. Other Duties
Attend required supervision, trainings, and community meetings. Support shelter operations as needed, including crisis response and participant engagement. Perform physical requirements such as bending, stooping, lifting up to 25 lbs., and traveling locally for meetings and trainings. Other duties as assigned. Qualifications & Experience
Bachelor’s degree in Social Services, Human Services, or a related field preferred. Minimum of three (3) years of experience working with individuals, families, and/or youth impacted by homelessness, trauma, domestic violence, poverty, substance use, or mental illness (five years preferred). Knowledge of housing programs, supportive service systems, and relevant laws, rules, and policies. Experience providing trauma-informed, clinically guided case management. Strong skills in crisis intervention, problem-solving, and conflict resolution. Proficiency with Microsoft Office Suite, particularly Outlook. Valid driver’s license, current automobile insurance, and reliable transportation required. Must pass a criminal background check and pre-employment drug screening. Core Competencies
Participant-Centered Approach: Prioritizes participant dignity, choice, and empowerment in all services. Communication: Effectively conveys expectations, listens actively, and resolves conflicts constructively. Collaboration: Works across programs and with external partners to coordinate support and resources. Adaptability: Responds to changing needs with flexibility, resilience, and a positive mindset. Professionalism: Maintains confidentiality, ethical practice, and responsibility in all interactions. Problem-Solving: Applies sound judgment, analysis, and creativity to address participant and program challenges. reStart Inc. Core Values & Attributes
We Seek Team Members Who Embody
Mission Commitment: Dedication to ending homelessness and inspiring hope. Equity & Inclusion: Practices fairness, cultural humility, and inclusivity in all interactions. Integrity: Upholds transparency, accountability, and ethical standards. Solution-Focused Mindset: Approaches challenges with creativity and adaptability. Professionalism: Demonstrates respect, compassion, and accountability in all work. Flexibility: Adapts readily to changing needs and evolving community conditions. Compassion: Serves participants and colleagues with care, respect, and dignity.
#J-18808-Ljbffr