Virginia's Community College System
Workforce Registration Specialist (Education Support Specialist II)
Virginia's Community College System, Richmond, Virginia, United States, 23214
Workforce Registration Specialist (Education Support Specialist II)
Position located at Laurel Ridge Community College, Frederick, VA. Salary 33,828–44,346 USD per year. Full‑time, non‑exempt. Telework up to 32 hours per month may be possible.
Responsibilities
Serve as the first point of contact for students seeking Workforce Solutions classes, greet visitors, and answer phone inquiries.
Register students for classes, process payments, and assemble class materials.
Manage registrations and class modifications in the Workforce Enterprise Registration System.
Assist with financial aid options (Fast‑Forward, G3, FANTIC), determine eligibility, and help students apply.
Perform cash and credit‑card transactions, process transfers, refunds, and track credentials.
Support course setup, room assignments, instructor packet distribution, event preparation, and basic audio‑visual setup.
Collaborate with Workforce Solutions team, instructors, allied agencies, and college staff.
Submit completion verification reports to government and professional agencies.
Daily Tasks
Register students for classes; process payments; assemble rosters, certificates, and instructor packets.
Respond to student concerns and complaints; call students as needed.
Track and document enrollment, progress, and payments (FastForward, G3, FANTIC).
Assist with course/class setup and room preparation.
Secure and assign classrooms for classes.
Attend special events and assist with registration and hosting.
Interpersonal & Technical Skills
Accurate and detail oriented.
Excellent communication—phone, email, chat, video conferencing.
Customer‑focused, proactive problem solving.
Independent decision maker, able to work with minimal supervision.
Multi‑tasking in a high‑volume environment.
Organized, maintains neat workspace.
Professional appearance and demeanor.
Team player, collaborates with others.
Self‑starter and troubleshooter.
Proficient in Microsoft Office; willing to learn new registration software.
Experience with CRM/registration systems, credit‑card transactions, and financial aid processing preferred.
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred.
Minimum 5 years of customer service experience in an office setting.
Clear communication skills—phone, in‑person, email.
Experience with CRM/registration systems, financial transactions, and higher‑education environment preferred.
Knowledge of workforce programs and financial aid options helpful.
Valid driver’s license; willingness to travel to Middletown, VA for training.
Work Schedule & Telework Monday–Friday, 8:30 AM–4:30 PM (subject to change). Telework up to 32 hours per month may be allowed.
EEO & Diversity Statement Laurel Ridge Community College is an equal opportunity employer and complies with all applicable laws, including the Americans with Disabilities Act (ADA). We actively encourage applications from women, minorities, veterans, and individuals with disabilities.
#J-18808-Ljbffr
Responsibilities
Serve as the first point of contact for students seeking Workforce Solutions classes, greet visitors, and answer phone inquiries.
Register students for classes, process payments, and assemble class materials.
Manage registrations and class modifications in the Workforce Enterprise Registration System.
Assist with financial aid options (Fast‑Forward, G3, FANTIC), determine eligibility, and help students apply.
Perform cash and credit‑card transactions, process transfers, refunds, and track credentials.
Support course setup, room assignments, instructor packet distribution, event preparation, and basic audio‑visual setup.
Collaborate with Workforce Solutions team, instructors, allied agencies, and college staff.
Submit completion verification reports to government and professional agencies.
Daily Tasks
Register students for classes; process payments; assemble rosters, certificates, and instructor packets.
Respond to student concerns and complaints; call students as needed.
Track and document enrollment, progress, and payments (FastForward, G3, FANTIC).
Assist with course/class setup and room preparation.
Secure and assign classrooms for classes.
Attend special events and assist with registration and hosting.
Interpersonal & Technical Skills
Accurate and detail oriented.
Excellent communication—phone, email, chat, video conferencing.
Customer‑focused, proactive problem solving.
Independent decision maker, able to work with minimal supervision.
Multi‑tasking in a high‑volume environment.
Organized, maintains neat workspace.
Professional appearance and demeanor.
Team player, collaborates with others.
Self‑starter and troubleshooter.
Proficient in Microsoft Office; willing to learn new registration software.
Experience with CRM/registration systems, credit‑card transactions, and financial aid processing preferred.
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred.
Minimum 5 years of customer service experience in an office setting.
Clear communication skills—phone, in‑person, email.
Experience with CRM/registration systems, financial transactions, and higher‑education environment preferred.
Knowledge of workforce programs and financial aid options helpful.
Valid driver’s license; willingness to travel to Middletown, VA for training.
Work Schedule & Telework Monday–Friday, 8:30 AM–4:30 PM (subject to change). Telework up to 32 hours per month may be allowed.
EEO & Diversity Statement Laurel Ridge Community College is an equal opportunity employer and complies with all applicable laws, including the Americans with Disabilities Act (ADA). We actively encourage applications from women, minorities, veterans, and individuals with disabilities.
#J-18808-Ljbffr