Colony Brands
Job Description
To support our growing business, we are looking for a self-motivated and organized Client Support Analyst with experience troubleshooting client-level hardware and software issues, as well as proficiency in both Microsoft and Apple products. This role is ideal for someone with strong technical IT skills who enjoys helping others solve technology-related problems.
What You’ll Do: Our Client Support Analysts provide second-level support for client-level Windows and Apple hardware and software. They serve as an escalation point for Help Desk tickets related to the setup, maintenance, and support of company-owned computer equipment used across Colony Brands facilities. This role also collaborates closely with the Cloud and Security teams on cross-functional projects.
You’ll also be responsible for:
Assembling and configuring new PC/MAC hardware
Documentation and mentoring of the Help Desk
Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
Windows 11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
Apple OS imaging and/or patching skills utilizing JAMF
End user support for mobile phones/tablets via Microsoft Intune
AVD (Azure Virtual Desktop) troubleshooting
SCCM Client troubleshooting
Microsoft E-Mail and Office Support via Office 365
Printer/Copier/Audio/Visual troubleshooting and support
Active Directory User Account/Group and permission support
Qualifications What It Takes:
Associates degree or relevant certification in Computer Science, Networking or Security; a bachelor’s degree is preferred
1-3 years of relevant experience
Troubleshooting client level hardware/software experience
Microsoft/Apple software product experience
PC and MAC hardware function and configuration experience
Someone who thrives in a fast-paced environment
Excellent customer-service skills and the ability to work with all different user levels
About Us At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America’s leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.
Benefits Details
Medical/Dental/Vision insurance
A robust Wellness Program including Onsite Healthcare
Superb Retirement Plans (401K & a company-funded Pension Plan)
Extensive Paid Time Off (PTO) benefits
Seven 4-day work weeks in the summer months to give our employees additional time off
Educational Assistance
Company Profit-Sharing
Company Product Discounts
And, so MANY more!
Job Category IT
Employment Type Regular/Full-Time
#J-18808-Ljbffr
What You’ll Do: Our Client Support Analysts provide second-level support for client-level Windows and Apple hardware and software. They serve as an escalation point for Help Desk tickets related to the setup, maintenance, and support of company-owned computer equipment used across Colony Brands facilities. This role also collaborates closely with the Cloud and Security teams on cross-functional projects.
You’ll also be responsible for:
Assembling and configuring new PC/MAC hardware
Documentation and mentoring of the Help Desk
Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions
Windows 11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools
Apple OS imaging and/or patching skills utilizing JAMF
End user support for mobile phones/tablets via Microsoft Intune
AVD (Azure Virtual Desktop) troubleshooting
SCCM Client troubleshooting
Microsoft E-Mail and Office Support via Office 365
Printer/Copier/Audio/Visual troubleshooting and support
Active Directory User Account/Group and permission support
Qualifications What It Takes:
Associates degree or relevant certification in Computer Science, Networking or Security; a bachelor’s degree is preferred
1-3 years of relevant experience
Troubleshooting client level hardware/software experience
Microsoft/Apple software product experience
PC and MAC hardware function and configuration experience
Someone who thrives in a fast-paced environment
Excellent customer-service skills and the ability to work with all different user levels
About Us At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America’s leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions.
Benefits Details
Medical/Dental/Vision insurance
A robust Wellness Program including Onsite Healthcare
Superb Retirement Plans (401K & a company-funded Pension Plan)
Extensive Paid Time Off (PTO) benefits
Seven 4-day work weeks in the summer months to give our employees additional time off
Educational Assistance
Company Profit-Sharing
Company Product Discounts
And, so MANY more!
Job Category IT
Employment Type Regular/Full-Time
#J-18808-Ljbffr