Colony Brands, Inc.
Overview
To support our growing business, we are looking for a self-motivated and organized Client Support Analyst with experience troubleshooting client-level hardware and software issues, as well as proficiency in both Microsoft and Apple products. This role is ideal for someone with strong technical IT skills who enjoys helping others solve technology-related problems. Responsibilities
Providing second-level support for client-level Windows and Apple hardware and software. They serve as an escalation point for Help Desk tickets related to the setup, maintenance, and support of company-owned computer equipment used across Colony Brands facilities. This role also collaborates closely with the Cloud and Security teams on cross-functional projects. Assembling and configuring new PC/MAC hardware Documentation and mentoring of the Help Desk Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions Windows 11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools Apple OS imaging and/or patching skills utilizing JAMF End user support for mobile phones/tablets via Microsoft Intune AVD (Azure Virtual Desktop) troubleshooting SCCM Client troubleshooting Microsoft E-Mail and Office Support via Office 365 Printer/Copier/Audio/Visual troubleshooting and support Active Directory User Account/Group and permission support Qualifications
Associates degree or relevant certification in Computer Science, Networking or Security; a bachelor’s degree is preferred 1-3 years of relevant experience Troubleshooting client level hardware/software experience Microsoft/Apple software product experience PC and MAC hardware function and configuration experience Someone who thrives in a fast-paced environment Excellent customer-service skills and the ability to work with all different user levels Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Consumer Goods
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To support our growing business, we are looking for a self-motivated and organized Client Support Analyst with experience troubleshooting client-level hardware and software issues, as well as proficiency in both Microsoft and Apple products. This role is ideal for someone with strong technical IT skills who enjoys helping others solve technology-related problems. Responsibilities
Providing second-level support for client-level Windows and Apple hardware and software. They serve as an escalation point for Help Desk tickets related to the setup, maintenance, and support of company-owned computer equipment used across Colony Brands facilities. This role also collaborates closely with the Cloud and Security teams on cross-functional projects. Assembling and configuring new PC/MAC hardware Documentation and mentoring of the Help Desk Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions Windows 11 imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools Apple OS imaging and/or patching skills utilizing JAMF End user support for mobile phones/tablets via Microsoft Intune AVD (Azure Virtual Desktop) troubleshooting SCCM Client troubleshooting Microsoft E-Mail and Office Support via Office 365 Printer/Copier/Audio/Visual troubleshooting and support Active Directory User Account/Group and permission support Qualifications
Associates degree or relevant certification in Computer Science, Networking or Security; a bachelor’s degree is preferred 1-3 years of relevant experience Troubleshooting client level hardware/software experience Microsoft/Apple software product experience PC and MAC hardware function and configuration experience Someone who thrives in a fast-paced environment Excellent customer-service skills and the ability to work with all different user levels Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Consumer Goods
#J-18808-Ljbffr