Insight is hiring: Services Technician in Shakopee

Services Technician

Location: The role will be an onsite position located in Shakopee, Minnesota.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. By unlocking the power of people and technology, we accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

Develop, maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office, SAP, and manufacturing software tools. Work with plant personnel to solve technical issues, communicate, and enforce IT standards. Support manufacturing engineers and management in defining IT needs and appropriate software/hardware solutions for plant users.

As a Services Technician you will:

• Review, evaluate, and implement requests from user departments.
• Analyze system problems, determine root cause, and initiate corrective action.
• Troubleshoot at the physical level of the network, using network measurement hardware and software, and physically checking and testing hardware devices.
• Define end‑user needs, and work with others to architect, design, implement, test, document, and maintain end‑user system(s). Develop clear and concise documentation for instruction manuals.
• Identify end‑user training needs and provide appropriate hardware/software solutions.
• Support and maintain plant applications and infrastructure systems including desktops, servers, printers, and phone systems.
• Ensure data/system security complies with corporate policies to protect the information technologies from unauthorized access, use, or interruption. Provide the necessary safeguards for good business practice and meet all corporate and government regulatory requirements.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. Bring your hunger, heart, and harmony to Insight and meet continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Bachelor's degree in computer programming or related field or equivalent work experience.
• Minimum four years of experience with either programming/systems analysis, systems software applications, PC repair, or providing support to users.
• Experience in Microsoft desktop OS (Windows 8, 9, 10, etc.), Microsoft Office 365, data communications, operations and personal computers.
• Ability to solve technical issues and escalate when appropriate.

What you can expect

We are legendary for taking care of you, your family, and helping you engage with your local community. You will enjoy a full, meaningful life and own your career at Insight. Our core values of Hunger, Heart, and Harmony guide everything we do – from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today – your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.