Overview
Requisition Number: 102576
Position: Services Technician
Location: Gulfstream Aerospace
Address: 6400 Curtiss-Steinberg Dr, Sauget, IL 62206
Insight at a glance
- 14,000+ engaged teammates globally
- #20 on Fortune's World's Best Workplaces list
- $9.2 billion in revenue
- Received 35+ industry and partner awards in the past year
- $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
Responsibilities
- Deliver premium deskside support with a focus on professionalism, discretion, and customer satisfaction.
- Manage and resolve support tickets efficiently, ensuring minimal downtime for end users.
- Perform onsite and remote PC break/fix services, diagnosing issues and implementing cost-effective solutions.
- Manage Windows device provisioning using Microsoft Intune and Autopilot, including configuration, deployment, and troubleshooting of automated imaging workflows to ensure seamless onboarding and minimal disruption for end users.
- Lead and execute end-user technology projects as assigned.
- Provide first-level technical support and leadership guidance, including troubleshooting and issue resolution.
- Maintain up-to-date knowledge of emerging technologies to ensure continued client satisfaction.
- Safeguard and manage company assets including spare parts, loaner devices, tools, and test equipment.
- Escalate unresolved service issues to the appropriate service manager in a timely manner.
- Proven experience supporting VIP users and delivering white-glove service.
- Strong organizational skills and attention to detail.
- Excellent interpersonal skills with the ability to build relationships across all levels of the business.
- Proficiency in: Microsoft Teams; Asset Management; ServiceNow; Citrix / ThinKiosk; Mac/Apple device support (preferred).
- Ability to lift up to 50 pounds and perform physical tasks such as bending, crawling, standing, and sitting for extended periods.
Qualifications
- Proficiency in Microsoft Teams, Asset Management, ServiceNow, Citrix/ThinKiosk, and Mac/Apple device support (preferred).
- Experience providing VIP support and delivering white-glove service.
- Strong organizational and interpersonal skills.
- Ability to work across levels of the business and manage multiple tasks.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: St. Louis, Missouri, United States.