Commonwealth Hotels
Join to apply for the Night Auditor role at Commonwealth Hotels.
About Us SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force & Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board.
Why This Role? Working as a Part‑Time Night Auditor, Overnight Guest Service Agent, or Overnight Front Desk Agent offers a rewarding opportunity to be part of a dynamic hospitality team. The role places you at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.
What’s In It for You?
Medical, Dental and Vision benefits
401(k) with company match, SAME DAY PAY, and flexible spending accounts
Vacation, Personal Days, and Holiday pay
Hotel, food, and beverage savings for personal travel
Online training courses and Commonwealth University
Employee Assistance Program, jury duty leave, bereavement leave, and more
Responsibilities
Guest Check‑In and Check‑Out: assist guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
Customer Service: respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem‑Solving: resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system.
Promoting Hotel Services: upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We Are Looking For
Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Hospitality or Front Desk Experience (Preferred) A high school diploma or equivalent.
Applicants should have flexibility to work weekends & holidays.
Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Explore Our Hotel https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/
Apply Today! Join us in shaping the future of hospitality in Denver Aurora, Colorado!
#J-18808-Ljbffr
About Us SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force & Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board.
Why This Role? Working as a Part‑Time Night Auditor, Overnight Guest Service Agent, or Overnight Front Desk Agent offers a rewarding opportunity to be part of a dynamic hospitality team. The role places you at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.
What’s In It for You?
Medical, Dental and Vision benefits
401(k) with company match, SAME DAY PAY, and flexible spending accounts
Vacation, Personal Days, and Holiday pay
Hotel, food, and beverage savings for personal travel
Online training courses and Commonwealth University
Employee Assistance Program, jury duty leave, bereavement leave, and more
Responsibilities
Guest Check‑In and Check‑Out: assist guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records.
Customer Service: respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem‑Solving: resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system.
Promoting Hotel Services: upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We Are Looking For
Previous experience in customer‑facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Hospitality or Front Desk Experience (Preferred) A high school diploma or equivalent.
Applicants should have flexibility to work weekends & holidays.
Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results.
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Explore Our Hotel https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/
Apply Today! Join us in shaping the future of hospitality in Denver Aurora, Colorado!
#J-18808-Ljbffr