California State University
Student Financial Center Advisor (Student Services Professional II)
California State University, San Diego, California, United States, 92189
Position Summary
San Diego State University is seeking a Student Financial Center Advisor to support student success through proactive financial guidance and retention initiatives. The Cal Coast Student Financial Center (CCSFC) provides a centralized, student-focused hub for financial aid, scholarship, and billing services that help students stay enrolled and achieve their academic goals.
Key Responsibilities
Student Financial Retention Support : Implement proactive outreach and financial support programs to identify and assist students experiencing financial hardship and promote retention.
Individualized Counseling : Advise students on financial options and resources to resolve outstanding balances and support continued enrollment.
Data Analysis and Reporting : Analyze student account data and generate reports to inform program decisions and enhance financial success initiatives.
Outreach and Education : Lead workshops and campaigns that educate students and families on financial literacy, deadlines, and payment planning.
Campus Collaboration : Partner with campus departments and community organizations to connect students with financial and basic needs resources.
Why Join Us
Student Impact : Make a meaningful difference by helping students overcome financial barriers to degree completion.
Collaborative Environment : Work with supportive colleagues across Financial Aid, the Bursar’s Office, and Student Affairs.
Professional Growth : Gain expertise in student financial services and financial literacy education.
Mission-Driven Work : Contribute to SDSU’s commitment to access, equity, and student success.
Position Information
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
This position is designated as exempt under FLSA and is not eligible for overtime compensation.
Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Department Summary Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.
Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a related field. Additional specialized experience that has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in student services program areas or a related field; a master’s degree in a related field may be substituted for one year of professional experience.
Key Qualifications
Strong communication and interpersonal skills to engage effectively with students, families, school staff, and colleagues in a professional and supportive manner.
Ability to explain complex policies, processes, or decisions clearly and compassionately to diverse audiences.
Commitment to expanding educational access and supporting student success, particularly for those from economically or educationally disadvantaged backgrounds.
Strong organizational and time‑management abilities to handle multiple priorities in a fast‑paced, detail‑oriented environment.
Ability to maintain professionalism, diplomacy, and sound judgment in sensitive or high‑pressure situations.
Collaborative approach to working with others, fostering cooperation and mutual understanding across departments or stakeholder groups.
Proficiency in preparing and delivering clear, engaging presentations or communications that reflect the mission and values of the institution.
Capacity to interpret and apply regulations, policies, and procedures while maintaining fairness and flexibility.
Skill in analyzing student information (academic, financial, or personal) to provide individualized guidance and equitable solutions (preferred).
Knowledge of financial aid, scholarships, or related student support processes, including deadlines, documentation, and compliance requirements (preferred).
Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.
Compensation Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.
CSU Classification Salary Range: $5,083 – $7,228 per month; hiring salary not expected to exceed $5,083 per month.
Full Benefits Package Includes
Generous Time Off : 15 paid holidays, vacation, and sick leave.
Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems.
Health Coverage : Medical, dental, and vision options at low or no cost.
Education Support : CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.
Equal Opportunity All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity ensures that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities.
Supplemental Information Apply by November 2, 2025, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions. Applicants must currently be authorized to work in the United States on a full‑time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States.
A background check, including a criminal records check, must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu.
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Key Responsibilities
Student Financial Retention Support : Implement proactive outreach and financial support programs to identify and assist students experiencing financial hardship and promote retention.
Individualized Counseling : Advise students on financial options and resources to resolve outstanding balances and support continued enrollment.
Data Analysis and Reporting : Analyze student account data and generate reports to inform program decisions and enhance financial success initiatives.
Outreach and Education : Lead workshops and campaigns that educate students and families on financial literacy, deadlines, and payment planning.
Campus Collaboration : Partner with campus departments and community organizations to connect students with financial and basic needs resources.
Why Join Us
Student Impact : Make a meaningful difference by helping students overcome financial barriers to degree completion.
Collaborative Environment : Work with supportive colleagues across Financial Aid, the Bursar’s Office, and Student Affairs.
Professional Growth : Gain expertise in student financial services and financial literacy education.
Mission-Driven Work : Contribute to SDSU’s commitment to access, equity, and student success.
Position Information
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
This position is designated as exempt under FLSA and is not eligible for overtime compensation.
Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Department Summary Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.
Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a related field. Additional specialized experience that has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis. Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in student services program areas or a related field; a master’s degree in a related field may be substituted for one year of professional experience.
Key Qualifications
Strong communication and interpersonal skills to engage effectively with students, families, school staff, and colleagues in a professional and supportive manner.
Ability to explain complex policies, processes, or decisions clearly and compassionately to diverse audiences.
Commitment to expanding educational access and supporting student success, particularly for those from economically or educationally disadvantaged backgrounds.
Strong organizational and time‑management abilities to handle multiple priorities in a fast‑paced, detail‑oriented environment.
Ability to maintain professionalism, diplomacy, and sound judgment in sensitive or high‑pressure situations.
Collaborative approach to working with others, fostering cooperation and mutual understanding across departments or stakeholder groups.
Proficiency in preparing and delivering clear, engaging presentations or communications that reflect the mission and values of the institution.
Capacity to interpret and apply regulations, policies, and procedures while maintaining fairness and flexibility.
Skill in analyzing student information (academic, financial, or personal) to provide individualized guidance and equitable solutions (preferred).
Knowledge of financial aid, scholarships, or related student support processes, including deadlines, documentation, and compliance requirements (preferred).
Compensation and Benefits San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.
Compensation Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.
CSU Classification Salary Range: $5,083 – $7,228 per month; hiring salary not expected to exceed $5,083 per month.
Full Benefits Package Includes
Generous Time Off : 15 paid holidays, vacation, and sick leave.
Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems.
Health Coverage : Medical, dental, and vision options at low or no cost.
Education Support : CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.
Equal Opportunity All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity ensures that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities.
Supplemental Information Apply by November 2, 2025, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions. Applicants must currently be authorized to work in the United States on a full‑time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States.
A background check, including a criminal records check, must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu.
#J-18808-Ljbffr