San Diego State University
Student Financial Center Advisor (Student Services Professional II)
San Diego State University, San Diego, California, United States, 92189
Student Financial Center Advisor (Student Services Professional II)
Job No:
552229
Work Type:
Staff
Locations:
Southern California: San Diego
Categories:
Bargaining Unit: Unit 4 - APC - Academic Professionals of California, Appointment Type: Probationary, Time Basis: Full Time, Job Search Category/Discipline: Student Services, Workplace Type (Exclude Inst Fac): On-site (work in-person at business location)
Position Summary San Diego State University is seeking a Student Financial Center Advisor to support student success through proactive financial guidance and retention initiatives. The Cal Coast Student Financial Center (CCSFC) provides a centralized, student-focused hub for financial aid, scholarship, and billing services that help students stay enrolled and achieve their academic goals.
Key Responsibilities
Student Financial Retention Support: Implement proactive outreach and financial support programs to identify and assist students experiencing financial hardship and promote retention.
Individualized Counseling: Advise students on financial options and resources to resolve outstanding balances and support continued enrollment.
Data Analysis and Reporting: Analyze student account data and generate reports to inform program decisions and enhance financial success initiatives.
Outreach and Education: Lead workshops and campaigns that educate students and families on financial literacy, deadlines, and payment planning.
Campus Collaboration: Partner with campus departments and community organizations to connect students with financial and basic needs resources.
Why Join Us
Student Impact: Make a meaningful difference by helping students overcome financial barriers to degree completion.
Collaborative Environment: Work with supportive colleagues across Financial Aid, the Bursar's Office, and Student Affairs.
Professional Growth: Gain expertise in student financial services and financial literacy education.
Mission-Driven Work: Contribute to SDSU's commitment to access, equity, and student success.
Position Information
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
This position is designated as exempt under FLSA and is not eligible for overtime compensation.
Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Department Summary Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.
Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year‑for‑year basis.
Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Key Qualifications
Strong communication and interpersonal skills to engage effectively with students, families, school staff, and colleagues in a professional and supportive manner.
Ability to explain complex policies, processes, or decisions clearly and compassionately to diverse audiences.
Commitment to expanding educational access and supporting student success, particularly for those from economically or educationally disadvantaged backgrounds.
Strong organizational and time-management abilities to handle multiple priorities in a fast-paced, detail-oriented environment.
Ability to maintain professionalism, diplomacy, and sound judgment in sensitive or high-pressure situations.
Collaborative approach to working with others, fostering cooperation and mutual understanding across departments or stakeholder groups.
Proficiency in preparing and delivering clear, engaging presentations or communications that reflect the mission and values of the institution.
Capacity to interpret and apply regulations, policies, and procedures while maintaining fairness and flexibility.
Skill in analyzing student information (academic, financial, or personal) to provide individualized guidance and equitable solutions.
Knowledge of financial aid, scholarships, or related student support processes, including deadlines, documentation, and compliance requirements.
Compensation and Benefits Compensation Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines. CSU Classification Salary Range: $5,083 - $7,228/month; hiring salary not expected to exceed $5,083/month.
Full Benefits Package Includes
Generous Time Off : 15 paid holidays, vacation, and sick leave.
Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage : Medical, dental, and vision options at low or no cost.
Education Support : CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.
Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity, or national origin. Consistent with California law and federal civil rights laws, San Diego State University provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209, and other applicable state and federal anti-discrimination laws. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Application Deadline Apply by November 2, 2025, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
To Apply To apply, visit https://careers.sdsu.edu/en-us/job/552229
#J-18808-Ljbffr
552229
Work Type:
Staff
Locations:
Southern California: San Diego
Categories:
Bargaining Unit: Unit 4 - APC - Academic Professionals of California, Appointment Type: Probationary, Time Basis: Full Time, Job Search Category/Discipline: Student Services, Workplace Type (Exclude Inst Fac): On-site (work in-person at business location)
Position Summary San Diego State University is seeking a Student Financial Center Advisor to support student success through proactive financial guidance and retention initiatives. The Cal Coast Student Financial Center (CCSFC) provides a centralized, student-focused hub for financial aid, scholarship, and billing services that help students stay enrolled and achieve their academic goals.
Key Responsibilities
Student Financial Retention Support: Implement proactive outreach and financial support programs to identify and assist students experiencing financial hardship and promote retention.
Individualized Counseling: Advise students on financial options and resources to resolve outstanding balances and support continued enrollment.
Data Analysis and Reporting: Analyze student account data and generate reports to inform program decisions and enhance financial success initiatives.
Outreach and Education: Lead workshops and campaigns that educate students and families on financial literacy, deadlines, and payment planning.
Campus Collaboration: Partner with campus departments and community organizations to connect students with financial and basic needs resources.
Why Join Us
Student Impact: Make a meaningful difference by helping students overcome financial barriers to degree completion.
Collaborative Environment: Work with supportive colleagues across Financial Aid, the Bursar's Office, and Student Affairs.
Professional Growth: Gain expertise in student financial services and financial literacy education.
Mission-Driven Work: Contribute to SDSU's commitment to access, equity, and student success.
Position Information
This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
This position is designated as exempt under FLSA and is not eligible for overtime compensation.
Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
The individual hired into this role will work on campus at SDSU in San Diego.
Department Summary Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.
Education and Experience Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year‑for‑year basis.
Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.
Key Qualifications
Strong communication and interpersonal skills to engage effectively with students, families, school staff, and colleagues in a professional and supportive manner.
Ability to explain complex policies, processes, or decisions clearly and compassionately to diverse audiences.
Commitment to expanding educational access and supporting student success, particularly for those from economically or educationally disadvantaged backgrounds.
Strong organizational and time-management abilities to handle multiple priorities in a fast-paced, detail-oriented environment.
Ability to maintain professionalism, diplomacy, and sound judgment in sensitive or high-pressure situations.
Collaborative approach to working with others, fostering cooperation and mutual understanding across departments or stakeholder groups.
Proficiency in preparing and delivering clear, engaging presentations or communications that reflect the mission and values of the institution.
Capacity to interpret and apply regulations, policies, and procedures while maintaining fairness and flexibility.
Skill in analyzing student information (academic, financial, or personal) to provide individualized guidance and equitable solutions.
Knowledge of financial aid, scholarships, or related student support processes, including deadlines, documentation, and compliance requirements.
Compensation and Benefits Compensation Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines. CSU Classification Salary Range: $5,083 - $7,228/month; hiring salary not expected to exceed $5,083/month.
Full Benefits Package Includes
Generous Time Off : 15 paid holidays, vacation, and sick leave.
Retirement : CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
Health Coverage : Medical, dental, and vision options at low or no cost.
Education Support : CSU tuition fee waiver for employees and eligible dependents.
Optional Offerings : FlexCash, life and disability insurance, legal and pet plans.
Campus & Community : Access to the library, campus events, employee groups, and volunteer and social activities.
Equal Opportunity and Excellence in Education and Employment All university programs and activities are open and available to all regardless of race, sex, color, ethnicity, or national origin. Consistent with California law and federal civil rights laws, San Diego State University provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act, Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209, and other applicable state and federal anti-discrimination laws. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
Application Deadline Apply by November 2, 2025, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
To Apply To apply, visit https://careers.sdsu.edu/en-us/job/552229
#J-18808-Ljbffr