University of Miami
Job Overview
The University of Miami has a great opportunity for a Transitional Academic Advisor.
Salary Range: $42,000 to $46,000, depending on experience.
This position reports directly to the Assoc. / Asst. Director of Student Success & Transitions and works collaboratively with all academic programs as well as other campus partners.
Core Job Functions
Provide onboarding and student success services to incoming first-year and transfer students to support their integration into the University of Miami.
Serve as primary contact for assigned students throughout the onboarding cycle, assisting them in preparing their records to officially hand them off to their Cane Navigator.
Guide students through the process to change majors when it involves two different schools/colleges.
Employ best practices in student success and advising, building connections and delivering consistently high-quality services.
Keep up-to-date on all undergraduate programs and curriculums at the University and provide students with holistic support and consistent experience as they transition to the University of Miami.
Introduce students to academic policies, procedures, and guidelines, helping them navigate school/college/department and university-level administrative processes (University Bulletin, Academic Calendar, CaneLink, Navigate, registration process, deadlines).
Partner with academic and non-academic units (Cane Navigators, Undergraduate Admissions, Financial Aid, Veteran Resource Center, International Student & Scholar Services, Housing & Residential Life, Orientation & Commuter Student Involvement, etc.).
Collaborate with academic and non-academic units (Office of the Registrar, International Student & Scholar Services, Housing & Residential Life, Office of Financial Assistance, etc.).
Responsible for an assigned group of students, including but not limited to outreach and monitoring their progression, first semester course registration, and service satisfaction.
May facilitate registration permissions, course equivalency reviews, and prerequisite checks.
Use tools, analytical dashboards, and technology fully to manage student onboarding and communication, maintain accurate student records, and document student interactions in EAB Navigate.
Achieve established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.
Interact with parents and families of students, proxies, and faculty to support students consistent with FERPA.
Participate in ongoing training and professional development programs.
Be trained as a career champion through the University’s Toppel Career Center.
Participate in student events, including onboarding and orientation events.
May have the option to fill the role of First Year Directions Facilitator if qualifications are met.
Adhere to University and unit-level policies and procedures and exercise sound judgment.
Perform other duties as assigned.
Core Qualifications
Education: Bachelor’s degree.
Experience: Minimum of 1 year of experience in advising, counseling, and/or customer service preferred. Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills and Attitudes: Passion and dedication for providing students and families with thorough, compassionate support. A keen ability to build relationships and connect with members across campus. Ability to communicate effectively. Demonstrate a positive attitude and strong interpersonal skills. Stay focused in a fast-paced environment. Accuracy and attention to detail. Handle difficult and stressful situations with composure. Maintain effective interpersonal relationships. Follow instructions. Build relationships and connect with staff members across campus.
Equal Opportunity Employer The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
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Salary Range: $42,000 to $46,000, depending on experience.
This position reports directly to the Assoc. / Asst. Director of Student Success & Transitions and works collaboratively with all academic programs as well as other campus partners.
Core Job Functions
Provide onboarding and student success services to incoming first-year and transfer students to support their integration into the University of Miami.
Serve as primary contact for assigned students throughout the onboarding cycle, assisting them in preparing their records to officially hand them off to their Cane Navigator.
Guide students through the process to change majors when it involves two different schools/colleges.
Employ best practices in student success and advising, building connections and delivering consistently high-quality services.
Keep up-to-date on all undergraduate programs and curriculums at the University and provide students with holistic support and consistent experience as they transition to the University of Miami.
Introduce students to academic policies, procedures, and guidelines, helping them navigate school/college/department and university-level administrative processes (University Bulletin, Academic Calendar, CaneLink, Navigate, registration process, deadlines).
Partner with academic and non-academic units (Cane Navigators, Undergraduate Admissions, Financial Aid, Veteran Resource Center, International Student & Scholar Services, Housing & Residential Life, Orientation & Commuter Student Involvement, etc.).
Collaborate with academic and non-academic units (Office of the Registrar, International Student & Scholar Services, Housing & Residential Life, Office of Financial Assistance, etc.).
Responsible for an assigned group of students, including but not limited to outreach and monitoring their progression, first semester course registration, and service satisfaction.
May facilitate registration permissions, course equivalency reviews, and prerequisite checks.
Use tools, analytical dashboards, and technology fully to manage student onboarding and communication, maintain accurate student records, and document student interactions in EAB Navigate.
Achieve established unit benchmarks, customer service standards, key performance indicators, and daily productivity metrics.
Interact with parents and families of students, proxies, and faculty to support students consistent with FERPA.
Participate in ongoing training and professional development programs.
Be trained as a career champion through the University’s Toppel Career Center.
Participate in student events, including onboarding and orientation events.
May have the option to fill the role of First Year Directions Facilitator if qualifications are met.
Adhere to University and unit-level policies and procedures and exercise sound judgment.
Perform other duties as assigned.
Core Qualifications
Education: Bachelor’s degree.
Experience: Minimum of 1 year of experience in advising, counseling, and/or customer service preferred. Any relevant education, certifications and/or work experience may be considered.
Knowledge, Skills and Attitudes: Passion and dedication for providing students and families with thorough, compassionate support. A keen ability to build relationships and connect with members across campus. Ability to communicate effectively. Demonstrate a positive attitude and strong interpersonal skills. Stay focused in a fast-paced environment. Accuracy and attention to detail. Handle difficult and stressful situations with composure. Maintain effective interpersonal relationships. Follow instructions. Build relationships and connect with staff members across campus.
Equal Opportunity Employer The University of Miami is an Equal Opportunity Employer. Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
#J-18808-Ljbffr