Trilogy
Intake Specialist
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Schedule:
Monday - Friday; 8:00 am - 4:30 pm
Location:
Rogers Park
Salary:
$27.87 – $32.05 per hour
The Intake Specialist is responsible for screening applicants for services and making appropriate determinations regarding which internal or external resources the client should be linked with from the point of intake to promote optimal functionality. They will market the organization’s services and forge relationships with external providers, applicants for service, and other referral sources. The Intake Specialist will provide client‑centered, strengths‑based, and trauma‑informed services to clients with severe mental illness and co‑occurring substance abuse/addiction disorders utilizing a harm‑reduction approach.
Responsibilities
Provide coverage for Intake Open Access across the organization and in the community
Educate applicants about mental illness and communicate expectations regarding the intake process, eligibility for services, and organization services provided
Complete client’s intake paperwork (e.g., application for services, consent for treatment)
Conduct intakes and mental health assessments to determine services, appropriateness of service, and level of care needed; document all client encounters in tracking systems
Return intake phone calls and e‑mail inquiries; educate applicants about mental illness and communicate expectations regarding the intake process, eligibility for services, and organization services provided
Ensure completion of authorization for services; communicate with managed care organizations to retrieve authorizations for client services
Conduct nursing home/community intakes as scheduled and communicate updates to departments; make necessary adjustments to ensure scheduling and completion of nursing home/community intakes as directed
Work with Supervisor to comply with expectations of various funding sources
Market organization services and work closely with community partners
Advocate on client’s behalf and empower clients to advocate on behalf of themselves when appropriate
Provide on‑call coverage and immediate crisis intervention as needed
Communicate effectively with the team for purposes of consultation and information sharing
Complete all documentation in a timely and thorough manner
Perform other job‑related duties and/or projects as assigned
Qualifications
Master’s Degree in Social Work, Psychology, or Counseling (required)
Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) (preferred)
Minimum two years of experience working with people with mental health and/or substance abuse diagnoses
IM+CANS certification required or must obtain IM+CANS certification within 30 days of hire date
Valid Illinois driver’s license with daily access to a well‑maintained vehicle with $100,000/$300,000 liability insurance
Benefits
FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
PAID Maternity/Paternity leave
Medical Insurance (BCBS of IL)
Dental Insurance
Vision Insurance
Life Insurance
Long‑Term & Short‑Term Disability
Pet Insurance
FSA (Health, Dependent Care, Transit)
Telemedicine
EAP
403(b) Retirement Plan with Employer Match
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Mental Health Care
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Schedule:
Monday - Friday; 8:00 am - 4:30 pm
Location:
Rogers Park
Salary:
$27.87 – $32.05 per hour
The Intake Specialist is responsible for screening applicants for services and making appropriate determinations regarding which internal or external resources the client should be linked with from the point of intake to promote optimal functionality. They will market the organization’s services and forge relationships with external providers, applicants for service, and other referral sources. The Intake Specialist will provide client‑centered, strengths‑based, and trauma‑informed services to clients with severe mental illness and co‑occurring substance abuse/addiction disorders utilizing a harm‑reduction approach.
Responsibilities
Provide coverage for Intake Open Access across the organization and in the community
Educate applicants about mental illness and communicate expectations regarding the intake process, eligibility for services, and organization services provided
Complete client’s intake paperwork (e.g., application for services, consent for treatment)
Conduct intakes and mental health assessments to determine services, appropriateness of service, and level of care needed; document all client encounters in tracking systems
Return intake phone calls and e‑mail inquiries; educate applicants about mental illness and communicate expectations regarding the intake process, eligibility for services, and organization services provided
Ensure completion of authorization for services; communicate with managed care organizations to retrieve authorizations for client services
Conduct nursing home/community intakes as scheduled and communicate updates to departments; make necessary adjustments to ensure scheduling and completion of nursing home/community intakes as directed
Work with Supervisor to comply with expectations of various funding sources
Market organization services and work closely with community partners
Advocate on client’s behalf and empower clients to advocate on behalf of themselves when appropriate
Provide on‑call coverage and immediate crisis intervention as needed
Communicate effectively with the team for purposes of consultation and information sharing
Complete all documentation in a timely and thorough manner
Perform other job‑related duties and/or projects as assigned
Qualifications
Master’s Degree in Social Work, Psychology, or Counseling (required)
Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) (preferred)
Minimum two years of experience working with people with mental health and/or substance abuse diagnoses
IM+CANS certification required or must obtain IM+CANS certification within 30 days of hire date
Valid Illinois driver’s license with daily access to a well‑maintained vehicle with $100,000/$300,000 liability insurance
Benefits
FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
PAID Maternity/Paternity leave
Medical Insurance (BCBS of IL)
Dental Insurance
Vision Insurance
Life Insurance
Long‑Term & Short‑Term Disability
Pet Insurance
FSA (Health, Dependent Care, Transit)
Telemedicine
EAP
403(b) Retirement Plan with Employer Match
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industry: Mental Health Care
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