Zurich North America
Underwriting Account Service Associate, Construction Casualty
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Zürich North America is hiring an Underwriting Account Service Associate to support experienced Underwriters in the review and analysis of risks. The role requires research and analytical skills to assess and underwrite risk.
Hybrid work: candidate must be able to report into one of the following North American office locations: Rocky Hill, CT; Maitland, FL; Atlanta, GA; Boston, MA; Charlotte, NC; Parsippany, NJ; New York, NY; Philadelphia, PA; Dallas, TX.
Responsibilities
Review, evaluate, and summarize risk exposures, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
Follow instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages, exclusions, mandatory forms, etc. to accurately quote and issue policies.
Provide account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
Respond to written, verbal, telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager.
Support Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.
Basic Qualifications
Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area AND
Knowledge of data collection and analysis
Microsoft Office experience
Preferred Qualifications
Insurance industry knowledge
Knowledge of processing, rating and policy management systems used in the insurance industry
Strong verbal and written communication skills
Superior skills in relationship building, active listening with customers and coworkers
Customer service experience
Enjoys working with details and providing accurate data in a timely manner
Self-directed to meet deadlines
Multi-tasking skills
5% Travel
Compensation: $23.37 – $38.22 hourly plus 5% short‑term incentive bonus eligibility.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Zürich North America is hiring an Underwriting Account Service Associate to support experienced Underwriters in the review and analysis of risks. The role requires research and analytical skills to assess and underwrite risk.
Hybrid work: candidate must be able to report into one of the following North American office locations: Rocky Hill, CT; Maitland, FL; Atlanta, GA; Boston, MA; Charlotte, NC; Parsippany, NJ; New York, NY; Philadelphia, PA; Dallas, TX.
Responsibilities
Review, evaluate, and summarize risk exposures, loss history, and financial condition to aid underwriting decisions around submission acceptance or declination.
Follow instructions from Underwriters in areas of policy rating, subjective pricing, policy construction, coverages, exclusions, mandatory forms, etc. to accurately quote and issue policies.
Provide account servicing support in collaboration with Underwriter and Manager, with responsibility for end-to-end servicing processes for new business, renewals, and endorsements for basic to moderately complex business and products.
Respond to written, verbal, telephone inquiries appropriately and on time under close supervision by Underwriter and/or Manager.
Support Underwriter with broker/agent/distributor/customer interactions by providing basic customer service skills.
Basic Qualifications
Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area OR
High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area AND
Knowledge of data collection and analysis
Microsoft Office experience
Preferred Qualifications
Insurance industry knowledge
Knowledge of processing, rating and policy management systems used in the insurance industry
Strong verbal and written communication skills
Superior skills in relationship building, active listening with customers and coworkers
Customer service experience
Enjoys working with details and providing accurate data in a timely manner
Self-directed to meet deadlines
Multi-tasking skills
5% Travel
Compensation: $23.37 – $38.22 hourly plus 5% short‑term incentive bonus eligibility.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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