MERGE
VP, Client Service
Merge storytelling and technology
We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. Merge has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles. Merge uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.
Promote health, wellness & happiness
We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.
Emerge to the top of your career
At Merge, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.
As Our VP, Client Service, You Will Lead internal teams in support of client engagements and position teams to effectively introduce new omnichannel solutions to changing market conditions. You will act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you inspire team members to make our strategic and creative recommendations more innovative, smarter and effective with a deep understanding of platforms (Adobe, Salesforce and more). This position involves consistent consulting and operates at a high level in all aspects of account management.
Be accountable and responsible
Create strong client partnerships including high quality of work, strong business-driving results, service excellence, and proactive ideation
Navigate enterprise-level organizations to identify relevant stakeholders to both deepen and widen agency relationships and opportunities
Lead organic growth initiatives and opportunities, financial and otherwise on a defined client or client portfolio, while delivering real results for our clients and meeting / exceeding agency revenue goals
A trusted partner to marketing peers; aligned with a Director, VP of Marketing and / or CMO / CTO
Manage a successful, integrated team through high-level strategic engagement core strategy; a business builder; market and client expert
Manage multiple pieces of business within one client or multiple accounts
Informed and personally involved, ensuring sound planning, good service and a solid client / agency relationship
Follow and implement agency policies and procedures across their teams
Sign off on clear and thorough SOWs, inspecting for proper margins and profitability targets
Oversee team and activities through job completion, serving as point person for necessary escalations
Forecast, revenue growth, and margin with an eye to opportunities for increased profitability
Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
Create formal networks involving coordination among groups
Display business acumen to apply knowledge beyond current client base or vertical, if needed, by having an immediate impact if moving to a different client or vertical
Oversee the financial health of the relationships to hit forecasting numbers
Addresses key staffing issues with group leader
Help clients anticipate changes in their category and the market at large and make forward-looking adjustments to their marketing strategy, from communications to customer experience to supporting technology
Act as a trusted client advisor who consults with them on strategy, ideas, trends, and thought leadership
Create and extend relationships with senior clients to facilitate the overall needs of the client and agency
Grow and diversify client relationships by identifying additional business needs, from digital marketing and technology platforms to brand strategy to communication to data-driven marketing and experience design
Leverage experience to craft strategic and creative solutions, with a strong emphasis on creative campaigns and digitally-driven programs, helping to modernize customer experiences
Incorporate senior staff from other departments appropriately, setting them up to capitalize on new opportunities and collaborate effectively
Develop and grow a team as a mentor and trusted advisor to account team
Maintain working knowledge of Merge solutions and resources and recognize / act upon opportunities
Attend industry events, meetings, conferences, and training as appropriate
Other responsibilities as designated
These are the qualifications we're looking for
12-14 years of related experience
7-10 years of client management experience preferred, including proven strategic thought leadership leading campaign creative and digital business solutions
Bachelors degree preferred, or equivalent work experience
Category expertise and multi-channel experience with platforms and digital expertise - CPG experience a plus
Ability to evaluate contemporary marketing and customer experience programs across categories and consumer segments
Willingness to roll up your sleeves to be a constant leader in a highly collaborative environment and to develop and execute business-building strategies
Superior client management and relationship skills, especially as it relates to expanding business with existing clients
Emphasis on building relationships across departments, from marketing to technology to product and sales
Superior professional communication and presentation skills
Commitment to the client, attention to detail, and strong problem-solving ability
Expert understanding of client management principles, relationship development and organization, business acumen, and delegation skills
Excellent knowledge of agency capabilities / service offerings, and ability to identify opportunities for growth based on client goals
Understand the clients business at the highest level in order to be a champion, and help bring forth "WOW" ideas for the client
Function and successfully manage, within a demanding and stressful environment
Expert negotiator, whether for contracts or conflict or anything in between
Merge is proud to invest in benefits that include meaningful medical, dental, vision, life insurance, 401K, lifestyle spending account, employer paid life & disability insurance, flexible time off & holidays plus many other benefits and rewards.
#J-18808-Ljbffr
We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. Merge has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles. Merge uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.
Promote health, wellness & happiness
We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.
Emerge to the top of your career
At Merge, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.
As Our VP, Client Service, You Will Lead internal teams in support of client engagements and position teams to effectively introduce new omnichannel solutions to changing market conditions. You will act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you inspire team members to make our strategic and creative recommendations more innovative, smarter and effective with a deep understanding of platforms (Adobe, Salesforce and more). This position involves consistent consulting and operates at a high level in all aspects of account management.
Be accountable and responsible
Create strong client partnerships including high quality of work, strong business-driving results, service excellence, and proactive ideation
Navigate enterprise-level organizations to identify relevant stakeholders to both deepen and widen agency relationships and opportunities
Lead organic growth initiatives and opportunities, financial and otherwise on a defined client or client portfolio, while delivering real results for our clients and meeting / exceeding agency revenue goals
A trusted partner to marketing peers; aligned with a Director, VP of Marketing and / or CMO / CTO
Manage a successful, integrated team through high-level strategic engagement core strategy; a business builder; market and client expert
Manage multiple pieces of business within one client or multiple accounts
Informed and personally involved, ensuring sound planning, good service and a solid client / agency relationship
Follow and implement agency policies and procedures across their teams
Sign off on clear and thorough SOWs, inspecting for proper margins and profitability targets
Oversee team and activities through job completion, serving as point person for necessary escalations
Forecast, revenue growth, and margin with an eye to opportunities for increased profitability
Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
Create formal networks involving coordination among groups
Display business acumen to apply knowledge beyond current client base or vertical, if needed, by having an immediate impact if moving to a different client or vertical
Oversee the financial health of the relationships to hit forecasting numbers
Addresses key staffing issues with group leader
Help clients anticipate changes in their category and the market at large and make forward-looking adjustments to their marketing strategy, from communications to customer experience to supporting technology
Act as a trusted client advisor who consults with them on strategy, ideas, trends, and thought leadership
Create and extend relationships with senior clients to facilitate the overall needs of the client and agency
Grow and diversify client relationships by identifying additional business needs, from digital marketing and technology platforms to brand strategy to communication to data-driven marketing and experience design
Leverage experience to craft strategic and creative solutions, with a strong emphasis on creative campaigns and digitally-driven programs, helping to modernize customer experiences
Incorporate senior staff from other departments appropriately, setting them up to capitalize on new opportunities and collaborate effectively
Develop and grow a team as a mentor and trusted advisor to account team
Maintain working knowledge of Merge solutions and resources and recognize / act upon opportunities
Attend industry events, meetings, conferences, and training as appropriate
Other responsibilities as designated
These are the qualifications we're looking for
12-14 years of related experience
7-10 years of client management experience preferred, including proven strategic thought leadership leading campaign creative and digital business solutions
Bachelors degree preferred, or equivalent work experience
Category expertise and multi-channel experience with platforms and digital expertise - CPG experience a plus
Ability to evaluate contemporary marketing and customer experience programs across categories and consumer segments
Willingness to roll up your sleeves to be a constant leader in a highly collaborative environment and to develop and execute business-building strategies
Superior client management and relationship skills, especially as it relates to expanding business with existing clients
Emphasis on building relationships across departments, from marketing to technology to product and sales
Superior professional communication and presentation skills
Commitment to the client, attention to detail, and strong problem-solving ability
Expert understanding of client management principles, relationship development and organization, business acumen, and delegation skills
Excellent knowledge of agency capabilities / service offerings, and ability to identify opportunities for growth based on client goals
Understand the clients business at the highest level in order to be a champion, and help bring forth "WOW" ideas for the client
Function and successfully manage, within a demanding and stressful environment
Expert negotiator, whether for contracts or conflict or anything in between
Merge is proud to invest in benefits that include meaningful medical, dental, vision, life insurance, 401K, lifestyle spending account, employer paid life & disability insurance, flexible time off & holidays plus many other benefits and rewards.
#J-18808-Ljbffr