Cognizant Technology Solutions
Life Sciences Client Relationship Manager (Associate Director)
Cognizant Technology Solutions, Boston, Massachusetts, us, 02298
Client Relationship Manager - Life Sciences
Cognizant is one of the world’s leading professional services companies, helping clients become data‑enabled and data‑driven in the digital era. Our industry‑based, consultative approach helps companies evolve into modern businesses. By leading clients in using technologies crucial to modern enterprises such as IoT, artificial intelligence, digital engineering & cloud, we enable new business and operating models that unlock new value in markets around the world. Cognizant’s unwavering focus on our clients is led by over 350,000 associates, who deliver services and solutions tailored to specific industries and the outstanding needs of the organizations we serve.
Overview The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day‑to‑day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM’s shared measures are margin, revenue, client satisfaction & employee retention. CRM role‑specific measures are renewal win rates, revenue, and margin.
Key Responsibilities
Drive strategic pursuits encompassing small, medium and large deals, working cross‑functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
Instrumental in growing the portfolio by 10% in 2025.
Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy, and drive strategic initiatives.
Bring top‑notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.
Accountable for indirectly supervising end‑to‑end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.
Drive entrepreneurial changes needed to achieve the customers’ objectives, advised by deep industry expertise.
Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.
Required Experience
Consultative Selling
Experience in Sales & Marketing, R&D and corporate functions.
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Should be Visa ready for the East Cost geography and ready to travel on need basis
Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Parameters for Success
Strong Revenue Growth
Exceptional client handling
Consultative Selling
Effective Negotiations
Large Deal management
Influence and participate in Solution Design
Strong Presentation Skills
Deep knowledge of financial modelling
Preferred Experience
Deep Understanding of Client's priorities and business models
Strategic thinking
Excellent Collaboration & Relationship building
Effective Problem‑Solving Skills
Customer Focus
CXO Relationship management
MS or MBA degree preferred
Salary and Other Compensation The BASE SALARY for this position $165,000 - $175,000 + Annual Target Bonus of 30%.
The Cognizant community We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don't just dream of a better way - we make it happen.
We take care of our people, clients, company, communities and climate by doing what's right.
We foster an innovative environment where you can build the career path that's right for you.
About us: Cognizant is one of the world’s leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry‑based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ‑100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government‑issued ID during each interview.
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Overview The Life Sciences IT Client Relationship Manager is a key contributor to the commercial side of Cognizant’s IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, leading the day‑to‑day activities and P&L of these accounts. The CRM works with delivery teams to enhance backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience. A CRM’s shared measures are margin, revenue, client satisfaction & employee retention. CRM role‑specific measures are renewal win rates, revenue, and margin.
Key Responsibilities
Drive strategic pursuits encompassing small, medium and large deals, working cross‑functionally within Cognizant to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements.
Instrumental in growing the portfolio by 10% in 2025.
Spearhead internal teams (Service Lines, Solutions, Delivery) to develop and lead strategy, and drive strategic initiatives.
Bring top‑notch communications expertise with the client and within Cognizant up to the CxO level. Adept at effective leadership communication.
Accountable for indirectly supervising end‑to‑end service delivery and ensuring all contractual commitments are met. Work with the customer to amend and approve changes as necessary.
Drive entrepreneurial changes needed to achieve the customers’ objectives, advised by deep industry expertise.
Optimally lead and encourage the adjacent teams team members engaged in the services delivery. Mentors and develops them to drive exceptional client experience.
Required Experience
Consultative Selling
Experience in Sales & Marketing, R&D and corporate functions.
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Should be Visa ready for the East Cost geography and ready to travel on need basis
Experience managing Client P&L of $15 + Million dollars including reporting and metric assessment for the account.
Parameters for Success
Strong Revenue Growth
Exceptional client handling
Consultative Selling
Effective Negotiations
Large Deal management
Influence and participate in Solution Design
Strong Presentation Skills
Deep knowledge of financial modelling
Preferred Experience
Deep Understanding of Client's priorities and business models
Strategic thinking
Excellent Collaboration & Relationship building
Effective Problem‑Solving Skills
Customer Focus
CXO Relationship management
MS or MBA degree preferred
Salary and Other Compensation The BASE SALARY for this position $165,000 - $175,000 + Annual Target Bonus of 30%.
The Cognizant community We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world.
We don't just dream of a better way - we make it happen.
We take care of our people, clients, company, communities and climate by doing what's right.
We foster an innovative environment where you can build the career path that's right for you.
About us: Cognizant is one of the world’s leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry‑based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ‑100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government‑issued ID during each interview.
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