Gong
Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by understanding customers and business trends. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows essential for business success. More than 4,500 companies rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
Overview Join Gong’s Managed Services team, where you partner with the world’s leading companies on their Revenue AI transformations. You’ll own a portfolio of customers, guiding them as they scale from single to multi-product deployment, embed AI-forward strategies, and ensure outcomes are realized at every stage of their journey. Working cross-functionally with Sales, Customer Success, Product, and Support, you’ll serve as a trusted advisor focused on driving true customer outcomes, not just tool adoption, while embedding yourself as an extension of their revenue teams.
We are currently seeking candidates in the following hub locations: San Francisco, Austin, Salt Lake City, Chicago, or NYC.
Responsibilities
Provide a best-in-class consulting experience and ensure that Gong is influencing customers’ revenue outcomes
Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
Effectively prioritize competing objectives across multiple customer engagements
Consult on change management practices that empower sustained adoption throughout a customer journey
Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
Maintain product expertise across the Gong product line, APIs, and 3rd party apps
Work closely with customers\' technical and security teams to deploy Gong and guide them in integrating with their internal systems
Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales
Conduct & coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards
Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services
Qualifications
5+ years of consulting experience, preferably in a customer-facing professional services role
Track record of building trust and developing customer relationships
Lead discovery workshops to uncover business pain and design elegant solutions within the Gong Platform
Develop polished, enterprise-grade deliverables suitable for consumption by all stakeholders, up to senior leadership
Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline; knowledge of project management essentials (scope, schedule, and budget)
Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred)
Experience with SaaS applications that support large-scale business processes
Proficiency with project management tools (Smartsheet, Asana, Monday, etc.)
Ability to work with various Customer Ops & Technical teams, translating complex technical concepts into clear, actionable business solutions
Proven ability to lead change within customer organizations
Experience with AI workflow configuration, including agent customization, prompt engineering, and finetuning
Excellent communication, interpersonal, and writing skills
Perks & Benefits
Medical, dental, and vision plans
Wellbeing Fund - flexible wellness stipend
Mental health benefits with covered therapy and coaching
401(k) program
Education & learning stipend
Flexible vacation time
Paid parental leave
Company-wide recharge days each quarter
Work from home stipend
Compensation The annual salary hiring range for this position is $89,600-$125,000. Compensation is based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. Gong has a location-based compensation structure, so ranges may vary by location. Total compensation may include incentive compensation, bonus, equity, and benefits. Some sales compensation programs offer potential to exceed targeted earnings for top performers.
Legal & Privacy Gong is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other basis protected by law. To review Gong\'s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for details. All recruiting communications will come from the @gong.io domain.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Software Development
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Overview Join Gong’s Managed Services team, where you partner with the world’s leading companies on their Revenue AI transformations. You’ll own a portfolio of customers, guiding them as they scale from single to multi-product deployment, embed AI-forward strategies, and ensure outcomes are realized at every stage of their journey. Working cross-functionally with Sales, Customer Success, Product, and Support, you’ll serve as a trusted advisor focused on driving true customer outcomes, not just tool adoption, while embedding yourself as an extension of their revenue teams.
We are currently seeking candidates in the following hub locations: San Francisco, Austin, Salt Lake City, Chicago, or NYC.
Responsibilities
Provide a best-in-class consulting experience and ensure that Gong is influencing customers’ revenue outcomes
Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
Effectively prioritize competing objectives across multiple customer engagements
Consult on change management practices that empower sustained adoption throughout a customer journey
Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
Maintain product expertise across the Gong product line, APIs, and 3rd party apps
Work closely with customers\' technical and security teams to deploy Gong and guide them in integrating with their internal systems
Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales
Conduct & coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards
Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services
Qualifications
5+ years of consulting experience, preferably in a customer-facing professional services role
Track record of building trust and developing customer relationships
Lead discovery workshops to uncover business pain and design elegant solutions within the Gong Platform
Develop polished, enterprise-grade deliverables suitable for consumption by all stakeholders, up to senior leadership
Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline; knowledge of project management essentials (scope, schedule, and budget)
Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred)
Experience with SaaS applications that support large-scale business processes
Proficiency with project management tools (Smartsheet, Asana, Monday, etc.)
Ability to work with various Customer Ops & Technical teams, translating complex technical concepts into clear, actionable business solutions
Proven ability to lead change within customer organizations
Experience with AI workflow configuration, including agent customization, prompt engineering, and finetuning
Excellent communication, interpersonal, and writing skills
Perks & Benefits
Medical, dental, and vision plans
Wellbeing Fund - flexible wellness stipend
Mental health benefits with covered therapy and coaching
401(k) program
Education & learning stipend
Flexible vacation time
Paid parental leave
Company-wide recharge days each quarter
Work from home stipend
Compensation The annual salary hiring range for this position is $89,600-$125,000. Compensation is based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. Gong has a location-based compensation structure, so ranges may vary by location. Total compensation may include incentive compensation, bonus, equity, and benefits. Some sales compensation programs offer potential to exceed targeted earnings for top performers.
Legal & Privacy Gong is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other basis protected by law. To review Gong\'s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for details. All recruiting communications will come from the @gong.io domain.
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Software Development
#J-18808-Ljbffr