Aesthetic Partners
Regional Executive Director
Aesthetic Partners, Raleigh, North Carolina, United States, 27601
Job Title
Regional Executive Director, Operations
Reports To Chief Operating Officer
Employment Type Full-Time
Overview The Regional Executive Director serves as the local CEO‑level leader for multiple brands across seven locations, driving $17M+ in annual revenue through strategic oversight of plastic surgery, medical aesthetics, esthetician services, and wellness offerings. This role embodies entrepreneurial autonomy, ensuring operational excellence, financial growth, and a patient‑centric culture while aligning with corporate objectives. With a focus on high‑touch leadership, the Director optimizes multi‑site performance, integrates growth initiatives, and cultivates a collaborative environment that prioritizes patient outcomes and revenue acceleration.
Key Responsibilities
Financial & Strategic Leadership: Oversee P&L for a $17M portfolio across two brands and seven locations, driving revenue growth, margin expansion, and cost optimization in plastic surgery, aesthetics, and wellness service lines.
Lead annual budget building in collaboration with FP&A, ensuring alignment with financial goals and operational strategies.
Conduct quarterly financial reviews, including KPI analysis (patient retention, utilization rates) and root‑cause reporting for Rev Ops meetings.
Facilitate regular business reporting rhythm, including field‑level meetings, weekly check‑ins with the COO, monthly brand reviews (MBRs), all‑hands sales calls, and quarterly provider development meetings (PDMs).
Champion clinical and operational best practices across sites, ensuring seamless workflows for surgical procedures, injectables, laser/esthetician treatments, and wellness programs.
Monitor patient satisfaction and implement interventions to boost retention and acquisition via CRM, journey mapping, and provider training.
Optimize inventory, labor scheduling, and vendor partnerships to align supply costs with revenue; conduct audits for compliance (HIPAA, OSHA, state regulations).
Drive process innovations, such as tech integrations (Meevo for scheduling) and cross‑location shadowing, to enhance efficiency and differentiate brands.
Mentor and empower regional teams, conducting bi‑weekly 1:1s, performance reviews, and development programs to reduce turnover and build high‑performance cultures.
Oversee recruitment, onboarding, and training for 100+ staff, focusing on patient‑facing excellence and cross‑brand collaboration.
Promote a collaborative environment through high‑touch engagement, reducing silos across plastic surgery, aesthetics, and wellness teams.
Collaborate with marketing teams on data‑driven strategies for patient acquisition/retention, including social media, events, and PR tailored to local markets.
Identify revenue opportunities, propose business cases for expansions or service line enhancements.
Respond to reviews/complaints within 24 hours; leverage insights for continuous improvement.
Partner cross‑functionally with vendors (e.g., Allergan, Merz) to integrate innovative tools and training for a competitive edge.
Ensure regulatory adherence across all sites, including audits, documentation updates, and quality assessments for surgical and aesthetic procedures.
Provide transparent performance dashboards and actionable insights to executive leadership.
Manage facilities, equipment maintenance, and crisis response to uphold safety and brand integrity.
Qualifications & Skills
10+ years in healthcare operations, with 5+ years in multi‑site leadership (medical aesthetics, plastic surgery, wellness preferred) and a proven track record managing $15M+ revenue portfolios.
Bachelor’s in Business, Healthcare Management, or related field; MBA or equivalent strongly preferred.
Expertise in P&L oversight, budgeting, data analytics, and growth strategies; comfortable with high‑stakes forecasting and ROI optimization.
CEO‑level vision with hands‑on team‑building; exceptional at mentoring diverse providers and estheticians, driving accountability in fast‑paced, patient‑focused environments.
Deep understanding of plastic surgery, injectables, laser/esthetician services, and wellness trends; familiarity with tools like Meevo, CRM systems, and vendor ecosystems.
Strong communicator and relationship‑builder; analytical problem‑solver proficient in Excel and ERP for KPIs.
Adaptable to hybrid travel (50%+ across seven locations).
Entrepreneurial, ambitious learner who thrives on “getting stuff done” while embodying a patient‑first, innovative, and collaborative approach.
#J-18808-Ljbffr
Reports To Chief Operating Officer
Employment Type Full-Time
Overview The Regional Executive Director serves as the local CEO‑level leader for multiple brands across seven locations, driving $17M+ in annual revenue through strategic oversight of plastic surgery, medical aesthetics, esthetician services, and wellness offerings. This role embodies entrepreneurial autonomy, ensuring operational excellence, financial growth, and a patient‑centric culture while aligning with corporate objectives. With a focus on high‑touch leadership, the Director optimizes multi‑site performance, integrates growth initiatives, and cultivates a collaborative environment that prioritizes patient outcomes and revenue acceleration.
Key Responsibilities
Financial & Strategic Leadership: Oversee P&L for a $17M portfolio across two brands and seven locations, driving revenue growth, margin expansion, and cost optimization in plastic surgery, aesthetics, and wellness service lines.
Lead annual budget building in collaboration with FP&A, ensuring alignment with financial goals and operational strategies.
Conduct quarterly financial reviews, including KPI analysis (patient retention, utilization rates) and root‑cause reporting for Rev Ops meetings.
Facilitate regular business reporting rhythm, including field‑level meetings, weekly check‑ins with the COO, monthly brand reviews (MBRs), all‑hands sales calls, and quarterly provider development meetings (PDMs).
Champion clinical and operational best practices across sites, ensuring seamless workflows for surgical procedures, injectables, laser/esthetician treatments, and wellness programs.
Monitor patient satisfaction and implement interventions to boost retention and acquisition via CRM, journey mapping, and provider training.
Optimize inventory, labor scheduling, and vendor partnerships to align supply costs with revenue; conduct audits for compliance (HIPAA, OSHA, state regulations).
Drive process innovations, such as tech integrations (Meevo for scheduling) and cross‑location shadowing, to enhance efficiency and differentiate brands.
Mentor and empower regional teams, conducting bi‑weekly 1:1s, performance reviews, and development programs to reduce turnover and build high‑performance cultures.
Oversee recruitment, onboarding, and training for 100+ staff, focusing on patient‑facing excellence and cross‑brand collaboration.
Promote a collaborative environment through high‑touch engagement, reducing silos across plastic surgery, aesthetics, and wellness teams.
Collaborate with marketing teams on data‑driven strategies for patient acquisition/retention, including social media, events, and PR tailored to local markets.
Identify revenue opportunities, propose business cases for expansions or service line enhancements.
Respond to reviews/complaints within 24 hours; leverage insights for continuous improvement.
Partner cross‑functionally with vendors (e.g., Allergan, Merz) to integrate innovative tools and training for a competitive edge.
Ensure regulatory adherence across all sites, including audits, documentation updates, and quality assessments for surgical and aesthetic procedures.
Provide transparent performance dashboards and actionable insights to executive leadership.
Manage facilities, equipment maintenance, and crisis response to uphold safety and brand integrity.
Qualifications & Skills
10+ years in healthcare operations, with 5+ years in multi‑site leadership (medical aesthetics, plastic surgery, wellness preferred) and a proven track record managing $15M+ revenue portfolios.
Bachelor’s in Business, Healthcare Management, or related field; MBA or equivalent strongly preferred.
Expertise in P&L oversight, budgeting, data analytics, and growth strategies; comfortable with high‑stakes forecasting and ROI optimization.
CEO‑level vision with hands‑on team‑building; exceptional at mentoring diverse providers and estheticians, driving accountability in fast‑paced, patient‑focused environments.
Deep understanding of plastic surgery, injectables, laser/esthetician services, and wellness trends; familiarity with tools like Meevo, CRM systems, and vendor ecosystems.
Strong communicator and relationship‑builder; analytical problem‑solver proficient in Excel and ERP for KPIs.
Adaptable to hybrid travel (50%+ across seven locations).
Entrepreneurial, ambitious learner who thrives on “getting stuff done” while embodying a patient‑first, innovative, and collaborative approach.
#J-18808-Ljbffr