Publitas.com
Customer Success Manager ( SaaS / Remote / German)
Publitas.com, Germantown, Ohio, United States
Customer Success Manager ( SaaS / Remote / German / Dutch )
Join to apply for the
Customer Success Manager ( SaaS / Remote / German / Dutch )
role at
Publitas.com Direct message the job poster from Publitas.com
About us
We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results. We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.
This role is for you if you…
You have 3+ years of experience in customer success, account management or client-facing roles in a B2B SaaS environment. Speak and write fluently in
Dutch and German
– this is non-negotiable Are a proactive problem-solver with strong critical thinking and a customer-first mindset. Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms. Thrive in a fast-paced, fully remote culture and love working with international teams. Communicate clearly, diplomatically, and with empathy.
This role is NOT for you if you…
Need layers of process or someone to constantly tell you what to do Prefer “business as usual” over change Want a team where mediocre is okay Have never worked remotely and think async means “lonely” Are waiting for permission instead of taking initiative
The work you’ll do
As a CSM at Publitas, you will focus on Customer Retention, Onboarding, and SaaS client management. In more detail: You will own a portfolio of customers mainly in the Netherlands and Germany, supporting clients in retail and e-commerce to reach their business goals through Publitas. Understand each customer’s objectives, create tailored success plans, and act as a strategic advisor throughout their journey. Drive retention, expansion, and renewals while identifying up- and cross-sell opportunities that align with customer needs. Manage onboarding and product training, ensuring each client launches successfully and reaches value fast. Proactively supporting users via email and video calls - resolving inquiries, managing customer admin, and guiding them toward solutions and value without delay. Monitor key account health metrics and act swiftly to resolve issues or risks of churn. Collaborate closely with Sales, Support, and Product, ensuring seamless handovers and a unified customer experience. Contribute to our learning culture, sharing insights, customer feedback, and process improvements.
Who you are
Customer champion:
You put client goals at the center and work relentlessly to help them succeed. Proactive problem-solver:
You don’t wait for instructions—you spot risks early and act fast. Strategic advisor:
You go beyond support and guide customers toward growth and expansion. Clear communicator:
You explain complex things simply and handle tough conversations with empathy. Ownership-driven:
You take responsibility for outcomes, not just tasks.
What We Provide to Help You Win
Salary:
€45,000–€65,000 per year (gross) , depending on your experience level and location. A
top-tier MacBook
and remote-ready gear Monthly wellness budget
to invest in your health Co-Working
allowance Events, training, or courses
that directly and primarily contribute to your work at Publitas Free books
on Kindle and Audible Free
Publitas Swag
(merchandise)
How to Apply
We don’t ask for CVs or cover letters. Why? Because they rarely tell us who you are or what you’re truly great at. Instead, we ask smart questions and give you a chance to show us what you’d bring to the role. No fluff. Just real insight into what it’s like to work together.
Seniorities and employment
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Software Development
Get notified about new Customer Success Manager jobs in
Germany .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Join to apply for the
Customer Success Manager ( SaaS / Remote / German / Dutch )
role at
Publitas.com Direct message the job poster from Publitas.com
About us
We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results. We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.
This role is for you if you…
You have 3+ years of experience in customer success, account management or client-facing roles in a B2B SaaS environment. Speak and write fluently in
Dutch and German
– this is non-negotiable Are a proactive problem-solver with strong critical thinking and a customer-first mindset. Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms. Thrive in a fast-paced, fully remote culture and love working with international teams. Communicate clearly, diplomatically, and with empathy.
This role is NOT for you if you…
Need layers of process or someone to constantly tell you what to do Prefer “business as usual” over change Want a team where mediocre is okay Have never worked remotely and think async means “lonely” Are waiting for permission instead of taking initiative
The work you’ll do
As a CSM at Publitas, you will focus on Customer Retention, Onboarding, and SaaS client management. In more detail: You will own a portfolio of customers mainly in the Netherlands and Germany, supporting clients in retail and e-commerce to reach their business goals through Publitas. Understand each customer’s objectives, create tailored success plans, and act as a strategic advisor throughout their journey. Drive retention, expansion, and renewals while identifying up- and cross-sell opportunities that align with customer needs. Manage onboarding and product training, ensuring each client launches successfully and reaches value fast. Proactively supporting users via email and video calls - resolving inquiries, managing customer admin, and guiding them toward solutions and value without delay. Monitor key account health metrics and act swiftly to resolve issues or risks of churn. Collaborate closely with Sales, Support, and Product, ensuring seamless handovers and a unified customer experience. Contribute to our learning culture, sharing insights, customer feedback, and process improvements.
Who you are
Customer champion:
You put client goals at the center and work relentlessly to help them succeed. Proactive problem-solver:
You don’t wait for instructions—you spot risks early and act fast. Strategic advisor:
You go beyond support and guide customers toward growth and expansion. Clear communicator:
You explain complex things simply and handle tough conversations with empathy. Ownership-driven:
You take responsibility for outcomes, not just tasks.
What We Provide to Help You Win
Salary:
€45,000–€65,000 per year (gross) , depending on your experience level and location. A
top-tier MacBook
and remote-ready gear Monthly wellness budget
to invest in your health Co-Working
allowance Events, training, or courses
that directly and primarily contribute to your work at Publitas Free books
on Kindle and Audible Free
Publitas Swag
(merchandise)
How to Apply
We don’t ask for CVs or cover letters. Why? Because they rarely tell us who you are or what you’re truly great at. Instead, we ask smart questions and give you a chance to show us what you’d bring to the role. No fluff. Just real insight into what it’s like to work together.
Seniorities and employment
Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Software Development
Get notified about new Customer Success Manager jobs in
Germany .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr