Hilton Worldwide, Inc.
Relief Front Office Supervisor - Hilton Hawaiian Village Waikiki Beach Resort
Hilton Worldwide, Inc., Honolulu, Hawaii, United States, 96814
Job Description - Relief Front Office Supervisor - Hilton Hawaiian Village Waikiki Beach Resort (HOT0BXH9)
Relief Front Office Supervisor - Hilton Hawaiian Village Waikiki Beach Resort (Job Number: HOT0BXH9)
Work Location Hilton Hawaiian Village, 2005 Kalia Road, Honolulu 96815
Overview Hilton Hawaiian Village Waikiki Beach Resort is looking for a Relief Front Office Supervisor. This is a perfect opportunity for someone that has leadership skills to supervise day-to-day operations of the Front Office department and deliver outstanding guest service and financial profitability.
Shift Pattern Varies – AM/PM/Overnight (includes weekends and holidays)
Pay Scale $27.98 – $34.98
The Ideal Candidate Will have prior hotel front office knowledge and previous quality customer service experience.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including guest check‑in/out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Qualifications & Values Hilton looks for demonstration of the following values and attributes:
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leading in industry and communities.
Teamwork – being a team player in everything.
Ownership – owning actions and decisions.
Urgency – operating with sense of urgency and discipline.
Quality, Productivity, Customer Focus.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning luxury full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
Job Category Guest Services, Operations, and Front Office
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Relief Front Office Supervisor - Hilton Hawaiian Village Waikiki Beach Resort (Job Number: HOT0BXH9)
Work Location Hilton Hawaiian Village, 2005 Kalia Road, Honolulu 96815
Overview Hilton Hawaiian Village Waikiki Beach Resort is looking for a Relief Front Office Supervisor. This is a perfect opportunity for someone that has leadership skills to supervise day-to-day operations of the Front Office department and deliver outstanding guest service and financial profitability.
Shift Pattern Varies – AM/PM/Overnight (includes weekends and holidays)
Pay Scale $27.98 – $34.98
The Ideal Candidate Will have prior hotel front office knowledge and previous quality customer service experience.
Responsibilities
Assign work and supervise team member performance in all Front Office procedures including guest check‑in/out, lobby traffic and flow, luggage assistance, telephone operator services, and determining room rates and availability.
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
Schedule, assign daily work, lead pre‑shift meetings, inform and train team members.
Monitor, observe and assist in evaluating team member performance.
Monitor lobby traffic and adjust staffing accordingly.
Qualifications & Values Hilton looks for demonstration of the following values and attributes:
Hospitality – passion for delivering exceptional guest experiences.
Integrity – doing the right thing, all the time.
Leadership – leading in industry and communities.
Teamwork – being a team player in everything.
Ownership – owning actions and decisions.
Urgency – operating with sense of urgency and discipline.
Quality, Productivity, Customer Focus.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning luxury full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
Job Category Guest Services, Operations, and Front Office
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