Tech M USAAvance Consulting
Desktop Support
Key Responsibilities
Diagnose and resolve desktop and laptop issues remotely with minimal disruption to end users. Perform PC and laptop imaging, installation, and repair as required. Deploy software remotely using established tools and processes. Utilize monitoring tools to detect and resolve potential issues proactively. Collaborate with team members to develop knowledge base systems for improved support efficiency. Provide technical training and support to end users as needed. Maintain accurate records of support requests and resolutions using ticketing systems. Identify opportunities for process standardization and improvement. Stay updated on cybersecurity best practices to ensure compliance in all support activities. Work independently and effectively manage multiple tasks under pressure. Required Qualifications
Advanced troubleshooting skills for Windows-based end-user computing. Experience with ticketing systems (e.g., ServiceNow). Proficiency in Cloud Infrastructure. Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN. Effective communication and customer service skills. Ability to collaborate effectively in a team environment. Analytical thinking and problem-solving abilities. Proactive system monitoring and issue detection skills. Technical Skills & Experience
Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA). Experience in developing and implementing Knowledge-Based Engineering (KBE). Understanding of Infrastructure Design and hardware/software systems. Familiarity with remote troubleshooting techniques. Experience with process standardization initiatives. Preferred Qualifications
A bachelor's degree in computer science, Information Technology, or a related field is preferred. 2-5 years of experience in desktop support and network engineering in an enterprise environment. Strong understanding of cybersecurity best practices. Ability to handle multiple tasks simultaneously and work independently.
Key Responsibilities
Diagnose and resolve desktop and laptop issues remotely with minimal disruption to end users. Perform PC and laptop imaging, installation, and repair as required. Deploy software remotely using established tools and processes. Utilize monitoring tools to detect and resolve potential issues proactively. Collaborate with team members to develop knowledge base systems for improved support efficiency. Provide technical training and support to end users as needed. Maintain accurate records of support requests and resolutions using ticketing systems. Identify opportunities for process standardization and improvement. Stay updated on cybersecurity best practices to ensure compliance in all support activities. Work independently and effectively manage multiple tasks under pressure. Required Qualifications
Advanced troubleshooting skills for Windows-based end-user computing. Experience with ticketing systems (e.g., ServiceNow). Proficiency in Cloud Infrastructure. Knowledge of Active Directory (AD), SCCM configuration and customization, DNS, VOIP, and VPN. Effective communication and customer service skills. Ability to collaborate effectively in a team environment. Analytical thinking and problem-solving abilities. Proactive system monitoring and issue detection skills. Technical Skills & Experience
Certifications such as A+, Network+, MCP, or Cisco Certified Network Associate (CCNA). Experience in developing and implementing Knowledge-Based Engineering (KBE). Understanding of Infrastructure Design and hardware/software systems. Familiarity with remote troubleshooting techniques. Experience with process standardization initiatives. Preferred Qualifications
A bachelor's degree in computer science, Information Technology, or a related field is preferred. 2-5 years of experience in desktop support and network engineering in an enterprise environment. Strong understanding of cybersecurity best practices. Ability to handle multiple tasks simultaneously and work independently.