Requisition Number: 102576
Job Title: Services Technician
Location: Gulfstream Aerospace, 6400 Curtiss-Steinberg Dr, Sauget, IL 62206
About The Role
As a Services Technician you will:
- Deliver premium deskside support with a focus on professionalism, discretion, and customer satisfaction.
- Manage and resolve support tickets efficiently, ensuring minimal downtime for end users.
- Perform onsite and remote PC break/fix services, diagnosing issues and implementing cost‑effective solutions.
- Manage Windows device provisioning using Microsoft Intune and Autopilot, including configuration, deployment, and troubleshooting of automated imaging workflows to ensure seamless onboarding.
- Lead and execute end‑user technology projects as assigned.
- Provide first‑level technical support and leadership guidance, including troubleshooting and issue resolution.
- Maintain up‑to‑date knowledge of emerging technologies to ensure continued client satisfaction.
- Safeguard and manage company assets including spare parts, loaner devices, tools, and test equipment.
- Escalate unresolved service issues to the appropriate service manager in a timely manner.
- Proven experience supporting VIP users and delivering white‑glove service.
- Strong organizational skills and attention to detail.
- Excellent interpersonal skills with the ability to build relationships across all levels of the business.
Proficiency / Technical Skills
- Microsoft Teams
- Asset Management
- ServiceNow
- Citrix / ThinKiosk
- Mac/Apple device support (preferred)
- Ability to lift up to 50 pounds and perform physical tasks such as bending, crawling, standing, and sitting for extended periods.
Values
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.