Westgate Resorts
Job Description
As a Westgate Resorts
OPC (Off Property Consultant)
you will be the frontline of the Westgate Resorts Marketing Team! Your primary responsibility is to promote Westgate Resorts throughout Central Florida by encouraging vacationers to visit our resorts with highly discounted theme park and attraction tickets, booking room nights, selling attraction tickets, and providing concierge services for guests who are on vacation.
Primary Responsibilities
Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions.
Engage with guests to facilitate the auditing process and pre‑qualify candidates for resort tours, pivoting them toward ticket sales or room night bookings if they do not qualify.
Provide 5‑Star customer service to increase resort tour sign‑up rates, ticket sales, and room bookings while representing Westgate Resorts at its highest standard.
Use a consultative approach when offering discounted ticket sales and resort room bookings to optimize guest experiences and maximize personal commissions.
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift.
Maintain a professional appearance and work environment at all times with a clean, clutter‑free work station.
Stay up‑to‑date on ticket prices and special promotions offered as incentives to visit Westgate Resorts.
Work and travel to off‑site events, pop‑up locations, and conventions with little to no advanced notice, when business needs dictate.
Core Company Values
Integrity
Passion
Work Ethic
Qualifications
Must be outgoing and assertive.
Must be able to handle cash and tickets accurately and securely.
Enjoy working with tourists.
Positive, self‑motivated, and able to work in a team environment.
Excellent face‑to‑face customer service skills.
Able to overcome objections.
Requires a flexible work schedule including mornings, nights, weekends, and holidays.
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience.
May be required to stand for long periods in outdoor and/or indoor environments.
High school diploma, GED, or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one‑on‑one and small group situations.
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental, and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401(k) with generous company match
Daily Pay benefit for early access to pay
Family benefits including pregnancy, parental leave, and adoption assistance
Wellness programs
Flexible Spending Accounts
Tuition assistance
Military leave
Employee Assistance Program (EAP)
Life, disability, accident, critical illness & hospital insurance
Pet insurance
Exclusive discounts for team members (hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement and development opportunities
Community involvement programs
Westgate Resorts is an Equal Employment Opportunity employer .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state or local law.
If you have a disability and require a reasonable accommodation to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
Compensation:
$14‑$14
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OPC (Off Property Consultant)
you will be the frontline of the Westgate Resorts Marketing Team! Your primary responsibility is to promote Westgate Resorts throughout Central Florida by encouraging vacationers to visit our resorts with highly discounted theme park and attraction tickets, booking room nights, selling attraction tickets, and providing concierge services for guests who are on vacation.
Primary Responsibilities
Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions.
Engage with guests to facilitate the auditing process and pre‑qualify candidates for resort tours, pivoting them toward ticket sales or room night bookings if they do not qualify.
Provide 5‑Star customer service to increase resort tour sign‑up rates, ticket sales, and room bookings while representing Westgate Resorts at its highest standard.
Use a consultative approach when offering discounted ticket sales and resort room bookings to optimize guest experiences and maximize personal commissions.
Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift.
Maintain a professional appearance and work environment at all times with a clean, clutter‑free work station.
Stay up‑to‑date on ticket prices and special promotions offered as incentives to visit Westgate Resorts.
Work and travel to off‑site events, pop‑up locations, and conventions with little to no advanced notice, when business needs dictate.
Core Company Values
Integrity
Passion
Work Ethic
Qualifications
Must be outgoing and assertive.
Must be able to handle cash and tickets accurately and securely.
Enjoy working with tourists.
Positive, self‑motivated, and able to work in a team environment.
Excellent face‑to‑face customer service skills.
Able to overcome objections.
Requires a flexible work schedule including mornings, nights, weekends, and holidays.
Passionate about genuinely helping clients get a better deal and improving their overall vacation experience.
May be required to stand for long periods in outdoor and/or indoor environments.
High school diploma, GED, or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one‑on‑one and small group situations.
Additional Information Why Westgate?
Comprehensive health benefits – medical, dental, and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401(k) with generous company match
Daily Pay benefit for early access to pay
Family benefits including pregnancy, parental leave, and adoption assistance
Wellness programs
Flexible Spending Accounts
Tuition assistance
Military leave
Employee Assistance Program (EAP)
Life, disability, accident, critical illness & hospital insurance
Pet insurance
Exclusive discounts for team members (hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement and development opportunities
Community involvement programs
Westgate Resorts is an Equal Employment Opportunity employer .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state or local law.
If you have a disability and require a reasonable accommodation to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
Compensation:
$14‑$14
#J-18808-Ljbffr