Principle
Job Description
Be the driving force behind our digital landscape, ensuring seamless operations and innovative solutions to propel our organization forward. With your leadership and technical expertise, you’ll orchestrate a symphony of technology, harnessing its power to enhance efficiency, security, and success across our entire property.
Core Responsibilities
Provide technical support to end-users, troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.
Implement IT security policies and procedures to protect the organization’s data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.
Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.
Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction.
Oversee the implementation, and maintenance of the property’s IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).
Maintain all hardware and software inventory.
Meet all compliance requirements (PCI, GDPR, CCP, etc.).
Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office.
Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary.
Maintain system backups and perform cybersecurity audits.
Maintain a positive working relationship with team members, service providers, and local community.
Provide on‑call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services.
Support Audio Visual on an as needed basis.
Qualifications
3 years of technical experience in hospitality or a comparable field.
Bachelor’s degree in Information Technology, Computer Science, or a related discipline, providing foundational knowledge in IT principles, systems, and technologies preferred.
Advanced understanding of Google workstations and Server Operating Systems.
Working knowledge of Google Apps (G Suite) & Microsoft Office products.
Strong technical knowledge of networking, security, phone systems, and general computing concepts.
Knowledge of Audio Visual Systems (TV, Streaming, Sound, etc).
Basic Understanding of virtualization (VMWARE ESXI, Hyper‑V, Virtual Servers and storage arrays).
Pay Range $80,000/year – $85,000/year
About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. With 30 one‑of‑a‑kind properties across the globe, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information visit https://auberge.com.
Equal Employment Opportunity Statement Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Core Responsibilities
Provide technical support to end-users, troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.
Implement IT security policies and procedures to protect the organization’s data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.
Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.
Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction.
Oversee the implementation, and maintenance of the property’s IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).
Maintain all hardware and software inventory.
Meet all compliance requirements (PCI, GDPR, CCP, etc.).
Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office.
Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary.
Maintain system backups and perform cybersecurity audits.
Maintain a positive working relationship with team members, service providers, and local community.
Provide on‑call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services.
Support Audio Visual on an as needed basis.
Qualifications
3 years of technical experience in hospitality or a comparable field.
Bachelor’s degree in Information Technology, Computer Science, or a related discipline, providing foundational knowledge in IT principles, systems, and technologies preferred.
Advanced understanding of Google workstations and Server Operating Systems.
Working knowledge of Google Apps (G Suite) & Microsoft Office products.
Strong technical knowledge of networking, security, phone systems, and general computing concepts.
Knowledge of Audio Visual Systems (TV, Streaming, Sound, etc).
Basic Understanding of virtualization (VMWARE ESXI, Hyper‑V, Virtual Servers and storage arrays).
Pay Range $80,000/year – $85,000/year
About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. With 30 one‑of‑a‑kind properties across the globe, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information visit https://auberge.com.
Equal Employment Opportunity Statement Shinrin Yoku LLC is an Equal Opportunity Employer, M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Shinrin Yoku LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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