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Job ID: 2510772
Location:
HUNTSVILLE, AL, US
Date Posted:
2025-10-16
Category:
Engineering and Sciences
Subcategory:
Field Engineer
Schedule:
Full-time
Shift:
Day Job
Travel:
No
Minimum Clearance Required:
Secret
Clearance Level Must Be Able to Obtain:
None
Potential for Remote Work:
No
Description SAIC is seeking a Field Support Engineer to provide engineering assistance for deployed complex C-sUAS systems, identify faults, and order part replacement equipment at the Line Replaceable Unit (LRU) level for all fielded systems at CONUS and OCONUS sites. This role involves providing comprehensive technical assistance to Airmen and on‑site Field Service Engineers, supporting base personnel and Field Service Engineers with ordering hardware replacements for program‑of‑record C‑sUAS systems and hardware components. The candidate will exercise significant discretion and independent judgment in technical problem‑solving and decision‑making.
Key Responsibilities
Engineering Assistance and Fault Identification: Analyze complex systems to provide engineering assistance with identifying faults, system failures maintenance procedures, and order part replacements at the LRU level for all authorized fielded systems, exercising independent judgment before escalating technical issues to more senior‑level technical specialists. Support senior‑level technical specialists in complex deployments.
Technical Support: Provide technical support to Airmen on‑site utilizing specialized knowledge and expertise to resolve issues efficiently and effectively. Apply corrective maintenance actions to resolve failures and compress response times to meet performance thresholds.
System Upgrades and Deployments: Conduct parts replacement, system upgrades, and deployments using diagnostic tools and analytical practices, demonstrating discretion in resolving customer issues.
Meeting Facilitation: Facilitate weekly site status meetings with FSEs, OEMs, and the customer, providing expert updates on system performance and issues, and making independent decisions to improve system software and hardware optimization.
Field Engineering Support: Provide field engineering and technical support services to maintain and sustain fielded C‑sUAS, equipment, and software at all designated locations, ensuring continuous operation and connectivity through the exercise of independent judgment and discretion.
KPI Adherence: Adhere to the contract KPI response time of 30 minutes, independently managing time and resources to meet contractual obligations.
Fault Determination and Repair: Perform equipment fault determination and/or fault isolation at the LRU level. Execute Removal and Replacement (R&R) of failed LRUs and conduct repairs both onsite and at depot locations for all C‑sUAS sub‑systems and equipment.
Trend Analysis: Identify and analyze trends to continuously improve user support.
Certification and Training: Successfully complete the Medusa C‑sUAS Administrator and Medusa C‑sUAS Maintainer courses (minimum passing score 70) as well as Original Equipment Manufacturer (OEM) courses, demonstrating specialized knowledge.
Qualifications
Engineering and Technical Proficiency: Ability to analyze and diagnose system failures, apply corrective maintenance procedures, and manage part replacements for C‑sUAS systems.
Proficiency in supplying and analyzing system logs for software improvements and system performance evaluations.
Strong technical support skills, providing guidance to Air Force personnel and fellow engineers, and effective telephonic support.
Communication and Customer Service
Excellent verbal and written communication skills for documenting activities, reporting status updates, and translating technical issues into actionable work order details.
Ability to respond promptly and efficiently to user inquiries, ensuring high levels of customer satisfaction.
Collaboration and Coordination
Strong collaborative skills for working within multidisciplinary teams, engaging with senior leaders, and coordinating with stakeholders and external organizations.
Trend Analysis and Reporting
Proficiency in identifying and analyzing trends to continuously improve user support and reporting Key Performance Indicators (KPIs).
Knowledge and Management of C‑sUAS Technologies
Extensive knowledge of technologies designed to detect, track, disrupt, and neutralize unmanned aerial systems (UAS).
Familiarity with managing ancillary components such as networks, routers, switches, servers, field distribution boxes, and uninterrupted power supplies.
Demonstrated experience with tactical networks, including computers, switches, routers, IP addressing, and network topologies.
Certifications
Security+
Preferred Qualifications
Military Technical Support Experience: Previous experience supporting Airmen or military personnel in a technical capacity.
C‑sUAS System Experience: Experience with C‑sUAS systems and related technologies.
Program‑of‑Record Software Familiarity: Familiarity with program‑of‑record software applications and integrated radio systems.
Education and Experience
Bachelor’s Degree and 3 years of experience
Associate’s degree and 7+ years of related experience
High School Diploma and 9+ years of related experience
Desired Skills
VMware Knowledge: Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.
Radar Systems Experience: Experience in the operation and maintenance of Radar systems.
EW Systems Experience: Experience in the operation and maintenance of Electronic Warfare (EW) systems.
EO/IR Camera Systems Experience: Experience in the operation and maintenance of EO/IR camera.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC’s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industry: Software Development
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Get AI-powered advice on this job and more exclusive features.
Job ID: 2510772
Location:
HUNTSVILLE, AL, US
Date Posted:
2025-10-16
Category:
Engineering and Sciences
Subcategory:
Field Engineer
Schedule:
Full-time
Shift:
Day Job
Travel:
No
Minimum Clearance Required:
Secret
Clearance Level Must Be Able to Obtain:
None
Potential for Remote Work:
No
Description SAIC is seeking a Field Support Engineer to provide engineering assistance for deployed complex C-sUAS systems, identify faults, and order part replacement equipment at the Line Replaceable Unit (LRU) level for all fielded systems at CONUS and OCONUS sites. This role involves providing comprehensive technical assistance to Airmen and on‑site Field Service Engineers, supporting base personnel and Field Service Engineers with ordering hardware replacements for program‑of‑record C‑sUAS systems and hardware components. The candidate will exercise significant discretion and independent judgment in technical problem‑solving and decision‑making.
Key Responsibilities
Engineering Assistance and Fault Identification: Analyze complex systems to provide engineering assistance with identifying faults, system failures maintenance procedures, and order part replacements at the LRU level for all authorized fielded systems, exercising independent judgment before escalating technical issues to more senior‑level technical specialists. Support senior‑level technical specialists in complex deployments.
Technical Support: Provide technical support to Airmen on‑site utilizing specialized knowledge and expertise to resolve issues efficiently and effectively. Apply corrective maintenance actions to resolve failures and compress response times to meet performance thresholds.
System Upgrades and Deployments: Conduct parts replacement, system upgrades, and deployments using diagnostic tools and analytical practices, demonstrating discretion in resolving customer issues.
Meeting Facilitation: Facilitate weekly site status meetings with FSEs, OEMs, and the customer, providing expert updates on system performance and issues, and making independent decisions to improve system software and hardware optimization.
Field Engineering Support: Provide field engineering and technical support services to maintain and sustain fielded C‑sUAS, equipment, and software at all designated locations, ensuring continuous operation and connectivity through the exercise of independent judgment and discretion.
KPI Adherence: Adhere to the contract KPI response time of 30 minutes, independently managing time and resources to meet contractual obligations.
Fault Determination and Repair: Perform equipment fault determination and/or fault isolation at the LRU level. Execute Removal and Replacement (R&R) of failed LRUs and conduct repairs both onsite and at depot locations for all C‑sUAS sub‑systems and equipment.
Trend Analysis: Identify and analyze trends to continuously improve user support.
Certification and Training: Successfully complete the Medusa C‑sUAS Administrator and Medusa C‑sUAS Maintainer courses (minimum passing score 70) as well as Original Equipment Manufacturer (OEM) courses, demonstrating specialized knowledge.
Qualifications
Engineering and Technical Proficiency: Ability to analyze and diagnose system failures, apply corrective maintenance procedures, and manage part replacements for C‑sUAS systems.
Proficiency in supplying and analyzing system logs for software improvements and system performance evaluations.
Strong technical support skills, providing guidance to Air Force personnel and fellow engineers, and effective telephonic support.
Communication and Customer Service
Excellent verbal and written communication skills for documenting activities, reporting status updates, and translating technical issues into actionable work order details.
Ability to respond promptly and efficiently to user inquiries, ensuring high levels of customer satisfaction.
Collaboration and Coordination
Strong collaborative skills for working within multidisciplinary teams, engaging with senior leaders, and coordinating with stakeholders and external organizations.
Trend Analysis and Reporting
Proficiency in identifying and analyzing trends to continuously improve user support and reporting Key Performance Indicators (KPIs).
Knowledge and Management of C‑sUAS Technologies
Extensive knowledge of technologies designed to detect, track, disrupt, and neutralize unmanned aerial systems (UAS).
Familiarity with managing ancillary components such as networks, routers, switches, servers, field distribution boxes, and uninterrupted power supplies.
Demonstrated experience with tactical networks, including computers, switches, routers, IP addressing, and network topologies.
Certifications
Security+
Preferred Qualifications
Military Technical Support Experience: Previous experience supporting Airmen or military personnel in a technical capacity.
C‑sUAS System Experience: Experience with C‑sUAS systems and related technologies.
Program‑of‑Record Software Familiarity: Familiarity with program‑of‑record software applications and integrated radio systems.
Education and Experience
Bachelor’s Degree and 3 years of experience
Associate’s degree and 7+ years of related experience
High School Diploma and 9+ years of related experience
Desired Skills
VMware Knowledge: Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite.
Radar Systems Experience: Experience in the operation and maintenance of Radar systems.
EW Systems Experience: Experience in the operation and maintenance of Electronic Warfare (EW) systems.
EO/IR Camera Systems Experience: Experience in the operation and maintenance of EO/IR camera.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC’s approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industry: Software Development
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