SAIC
Overview
SAIC is seeking a Field Support Engineer to provide engineering assistance for deployed complex C‑sUAS systems, identify faults, and order part replacement equipment at the Line Replaceable Unit (LRU) level for all fielded systems at CONUS and OCONUS sites. The role involves comprehensive technical support to Airmen and Field Service Engineers, supporting base personnel with ordering hardware replacements for program‑of‑record C‑sUAS systems and hardware components. Key Responsibilities
Engineering Assistance and Fault Identification – Analyze complex systems to provide assistance with fault identification, maintenance procedures, and order part replacements at the LRU level. Technical Support – Provide on‑site technical support to Airmen, applying corrective maintenance actions to resolve failures efficiently. System Upgrades and Deployments – Conduct parts replacement, system upgrades, and deployments using diagnostic tools, applying specialized knowledge. Meeting Facilitation – Facilitate weekly site status meetings with Field Service Engineers, OEMs, and customers, providing expert updates and independent improvement decisions. Field Engineering Support – Maintain and sustain fielded C‑sUAS equipment and software at all designated locations, ensuring continuous operation. KPI Adherence – Meet the contract KPI response time of 30 minutes, managing time and resources independently. Fault Determination and Repair – Perform fault isolation at the LRU level, executing Removal and Replacement (R&R) and conducting repairs onsite and at depot locations for all C‑sUAS sub‑systems. Trend Analysis – Identify and analyze trends to continuously improve user support and reporting KPIs. Certification and Training – Complete the Medusa C‑sUAS Administrator and Medusa C‑sUAS Maintainer courses, with a minimum passing score of 70, and OEM courses. Qualifications
Engineering and Technical Proficiency – Analyze system failures, apply corrective maintenance, and manage part replacements for C‑sUAS systems. Technical Support Skills – Guide Air Force personnel and provide effective telephonic support. Communication and Customer Service – Document activities, report status updates, and translate technical issues into actionable work order details. Collaboration and Coordination – Work within multidisciplinary teams and coordinate with stakeholders and external organizations. Trend Analysis and Reporting – Identify and analyze trends to improve user support and report KPIs. Knowledge and Management of C‑sUAS Technologies – Manage ancillary components such as networks, routers, switches, servers, and power supplies, with experience in tactical networks. Certifications
Security+. Preferred Qualifications
Military Technical Support Experience – Support Airmen or military personnel in a technical capacity. C‑sUAS System Experience – Experience with C‑sUAS systems and related technologies. Program‑of‑Record Software Familiarity – Familiarity with program‑of‑record software applications and integrated radio systems. Education and Experience
Bachelor’s Degree and 3 years of experience. Associate’s degree and 7+ years of related experience. High School Diploma and 9+ years of related experience. Desired Skills
VMware Knowledge – Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite. Radar Systems Experience – Operation and maintenance of radar systems. EW Systems Experience – Operation and maintenance of Electronic Warfare (EW) systems. EO/IR Camera Systems Experience – Operation and maintenance of EO/IR camera systems. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Information Technology Industries
Computer Hardware Manufacturing Defense and Space Manufacturing IT Services and IT Consulting Referrals increase your chances of interviewing at SAIC by 2x.
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SAIC is seeking a Field Support Engineer to provide engineering assistance for deployed complex C‑sUAS systems, identify faults, and order part replacement equipment at the Line Replaceable Unit (LRU) level for all fielded systems at CONUS and OCONUS sites. The role involves comprehensive technical support to Airmen and Field Service Engineers, supporting base personnel with ordering hardware replacements for program‑of‑record C‑sUAS systems and hardware components. Key Responsibilities
Engineering Assistance and Fault Identification – Analyze complex systems to provide assistance with fault identification, maintenance procedures, and order part replacements at the LRU level. Technical Support – Provide on‑site technical support to Airmen, applying corrective maintenance actions to resolve failures efficiently. System Upgrades and Deployments – Conduct parts replacement, system upgrades, and deployments using diagnostic tools, applying specialized knowledge. Meeting Facilitation – Facilitate weekly site status meetings with Field Service Engineers, OEMs, and customers, providing expert updates and independent improvement decisions. Field Engineering Support – Maintain and sustain fielded C‑sUAS equipment and software at all designated locations, ensuring continuous operation. KPI Adherence – Meet the contract KPI response time of 30 minutes, managing time and resources independently. Fault Determination and Repair – Perform fault isolation at the LRU level, executing Removal and Replacement (R&R) and conducting repairs onsite and at depot locations for all C‑sUAS sub‑systems. Trend Analysis – Identify and analyze trends to continuously improve user support and reporting KPIs. Certification and Training – Complete the Medusa C‑sUAS Administrator and Medusa C‑sUAS Maintainer courses, with a minimum passing score of 70, and OEM courses. Qualifications
Engineering and Technical Proficiency – Analyze system failures, apply corrective maintenance, and manage part replacements for C‑sUAS systems. Technical Support Skills – Guide Air Force personnel and provide effective telephonic support. Communication and Customer Service – Document activities, report status updates, and translate technical issues into actionable work order details. Collaboration and Coordination – Work within multidisciplinary teams and coordinate with stakeholders and external organizations. Trend Analysis and Reporting – Identify and analyze trends to improve user support and report KPIs. Knowledge and Management of C‑sUAS Technologies – Manage ancillary components such as networks, routers, switches, servers, and power supplies, with experience in tactical networks. Certifications
Security+. Preferred Qualifications
Military Technical Support Experience – Support Airmen or military personnel in a technical capacity. C‑sUAS System Experience – Experience with C‑sUAS systems and related technologies. Program‑of‑Record Software Familiarity – Familiarity with program‑of‑record software applications and integrated radio systems. Education and Experience
Bachelor’s Degree and 3 years of experience. Associate’s degree and 7+ years of related experience. High School Diploma and 9+ years of related experience. Desired Skills
VMware Knowledge – Basic operational knowledge of VMware ESXi/VMware Infrastructure software suite. Radar Systems Experience – Operation and maintenance of radar systems. EW Systems Experience – Operation and maintenance of Electronic Warfare (EW) systems. EO/IR Camera Systems Experience – Operation and maintenance of EO/IR camera systems. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Information Technology Industries
Computer Hardware Manufacturing Defense and Space Manufacturing IT Services and IT Consulting Referrals increase your chances of interviewing at SAIC by 2x.
#J-18808-Ljbffr