Employee Benefits Specialist

Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team. In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together! Your role will involve wearing many hats, including : Enrollment Master : Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy Verification Pro : Ensure enrollments are received by carriers through various systems Benefit Guru : Answer employee level questions during open enrollment and throughout the year. Order ID cards, address benefit-related inquiries, and log every task with precision—all within 24-48 hours! Carrier Liaison / COBRA specialist : Act as the bridge between members and insurance carriers to resolve claims and service issues Email Champion : Manage the advocacy inbox and meticulously document tasks Service Excellence Hero : Deliver exceptional service to our internal and external clients Creative Communicator : Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now! Requirements : Our ideal candidate will bring the following skills and abilities to the role : 1+ years of experience working with employee health insurance benefits Passion for and commitment to delivering exceptional customer service Strong data entry and accuracy skills / experience working with detailed data Proven experience responding to client and / or employee support requests Ability to diligently track and maintain data, consistently populate internal systems, and stay organized Ability to work independently and as a team member to respond to varying client needs Ability to create, edit, and proofread documents; Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe Willing to work onsite Licensed in Life and Health a plus Employee Navigator / benefits administration knowledge helpful

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