Sam's Club
Apply for the Member Team Lead role at Sam's Club.
Job Title Member Team Lead
Base Pay Range $20.00/hr - $28.00/hr
Location 5600 Landers Rd, North Little Rock, AR 72117-1903, United States of America
Employment Type Part-time
Seniority Level Mid-Senior level
Job Function Information Technology
Retail
Responsibilities
Assists management with the supervision of associates by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques, ensuring member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals; and promotes the value of Sam's Club products and services.
Provides and ensures member service by acknowledging members, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support on self‑service technology, assisting with transactions using registers or self‑checkout, and ensuring club pick‑up orders are filled.
Oversees assigned area by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies, and maintaining parking lot cleanliness.
Completes accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, preparing and overseeing cash fund transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply them in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Minimum Qualifications
6 months retail experience including operating front‑end equipment (e.g., cash register) and 6 months customer service experience.
Must be 18 years of age or older.
Preferred Qualifications
Leading a front‑end team.
Supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities; tuition, books, and fees are fully paid.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
EEO Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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Job Title Member Team Lead
Base Pay Range $20.00/hr - $28.00/hr
Location 5600 Landers Rd, North Little Rock, AR 72117-1903, United States of America
Employment Type Part-time
Seniority Level Mid-Senior level
Job Function Information Technology
Retail
Responsibilities
Assists management with the supervision of associates by assigning duties, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance on member service approaches and techniques, ensuring member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals; and promotes the value of Sam's Club products and services.
Provides and ensures member service by acknowledging members, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support on self‑service technology, assisting with transactions using registers or self‑checkout, and ensuring club pick‑up orders are filled.
Oversees assigned area by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds, assisting members with transporting items, utilizing cart retrieval equipment according to company policies, and maintaining parking lot cleanliness.
Completes accounting records, files, transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, preparing and overseeing cash fund transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply them in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.
Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
Minimum Qualifications
6 months retail experience including operating front‑end equipment (e.g., cash register) and 6 months customer service experience.
Must be 18 years of age or older.
Preferred Qualifications
Leading a front‑end team.
Supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities; tuition, books, and fees are fully paid.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
EEO Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr