NEO A&M College
A Student Account Specialist assists with a variety of collection types for both current and past due accounts. This includes monitoring and developing internal billing and collection efforts while working directly with the student population in a positive manner to address outstanding debt issues. Employee also works directly with Financial Aid staff and external collection contractors to facilitate resolution of student account issues. Student Account Specialist supports accounts receivable staff by assisting students and completing a range of tasks related to front desk needs. Work is performed in an accurate and timely manner under supervision of Bursar and in compliance with Fair Debt Collection Practices Act.
ESSENTIAL FUNCTIONS
Communicate in a variety of ways with students to achieve student debt resolution for both current and past due accounts, in or outside of Bursar Office.
Process unopened collections correspondence returned to the college.
Understand financial aid and student account processes to answer student inquiries.
Assist students in analyzing and understanding their statements.
Provide up front coverage when needed; Collect and process various types of payments.
Process deposits for various departments.
Provide positive customer service, including but not limited to face-to-face, telephone, text, and email communications.
Maintain working knowledge of 34 CFR Part 99 Family Educational Rights to Privacy Act (Buckley Amendment) and Fair Debt Collection Practices Act.
Initiate, manage, and maintain internal payment plans for current and previous students.
Proactively communicating NEO policies and billing processes to student population.
Initiate, manage, and maintain promise to pay accounts on past due accounts.
Continually monitor collection results throughout the semester by utilizing reporting tools and report bi-weekly/monthly updates to the Bursar and VP of Fiscal Affairs.
Manage and provide communication efforts for delinquent accounts
Maintain working knowledge of Banner (BR) and college policies, Bursar procedures, laws regarding collection of college receivables, and bankruptcy laws.
Report delinquent accounts to third-party collections and to the Oklahoma Warrant Intercept Program, when appropriate.
Research and respond to student debt disputes.
Receive, review, and apply external collection agencies and WIP payments.
Correspond with both external agencies and Brant & Associates on past due account inquiries.
Maintain office procedures that ensure data security & safety.
Enhance student service for the collection and debt management section of the Bursar Office
Other duties as assigned.
POSITION QUALIFICATIONS
Previous experience in collections preferred.
Previous experience in Higher Education preferred.
Demonstrate expertise and proficiency in advanced features of Microsoft Office Suite, especially Excel, Adobe, and other relevant software.
OTHER REQUIREMENTS
Actively develops one’s own skills and explores opportunities for personal learning and continuous development within the job’s functionality and in support of the goals and mission of department and the College.
Capability to demonstrate initiative and self-direction.
Research skills; identifying problems; solving problems; extracting important information.
Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
Communicate effectively and professionally, verbally and in writing, across a variety of constituent groups.
Demonstrate integrity (honesty, trustworthiness, high moral values).
Ability to always maintain confidentiality.
Resumes or other supplemental material cannot be substituted for any part of the application. Please send it along with your resume to: NEO A&M College, Human Resources, 200 I Street NE, Miami, OK 74354 or neopayroll@neo.edu . AA/EOE
The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by the supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
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ESSENTIAL FUNCTIONS
Communicate in a variety of ways with students to achieve student debt resolution for both current and past due accounts, in or outside of Bursar Office.
Process unopened collections correspondence returned to the college.
Understand financial aid and student account processes to answer student inquiries.
Assist students in analyzing and understanding their statements.
Provide up front coverage when needed; Collect and process various types of payments.
Process deposits for various departments.
Provide positive customer service, including but not limited to face-to-face, telephone, text, and email communications.
Maintain working knowledge of 34 CFR Part 99 Family Educational Rights to Privacy Act (Buckley Amendment) and Fair Debt Collection Practices Act.
Initiate, manage, and maintain internal payment plans for current and previous students.
Proactively communicating NEO policies and billing processes to student population.
Initiate, manage, and maintain promise to pay accounts on past due accounts.
Continually monitor collection results throughout the semester by utilizing reporting tools and report bi-weekly/monthly updates to the Bursar and VP of Fiscal Affairs.
Manage and provide communication efforts for delinquent accounts
Maintain working knowledge of Banner (BR) and college policies, Bursar procedures, laws regarding collection of college receivables, and bankruptcy laws.
Report delinquent accounts to third-party collections and to the Oklahoma Warrant Intercept Program, when appropriate.
Research and respond to student debt disputes.
Receive, review, and apply external collection agencies and WIP payments.
Correspond with both external agencies and Brant & Associates on past due account inquiries.
Maintain office procedures that ensure data security & safety.
Enhance student service for the collection and debt management section of the Bursar Office
Other duties as assigned.
POSITION QUALIFICATIONS
Previous experience in collections preferred.
Previous experience in Higher Education preferred.
Demonstrate expertise and proficiency in advanced features of Microsoft Office Suite, especially Excel, Adobe, and other relevant software.
OTHER REQUIREMENTS
Actively develops one’s own skills and explores opportunities for personal learning and continuous development within the job’s functionality and in support of the goals and mission of department and the College.
Capability to demonstrate initiative and self-direction.
Research skills; identifying problems; solving problems; extracting important information.
Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
Communicate effectively and professionally, verbally and in writing, across a variety of constituent groups.
Demonstrate integrity (honesty, trustworthiness, high moral values).
Ability to always maintain confidentiality.
Resumes or other supplemental material cannot be substituted for any part of the application. Please send it along with your resume to: NEO A&M College, Human Resources, 200 I Street NE, Miami, OK 74354 or neopayroll@neo.edu . AA/EOE
The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by the supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.
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