Wentworth Institute of Technology
Senior Assistant Director, Collections & Loans
Wentworth Institute of Technology, Boston, Massachusetts, us, 02298
Senior Assistant Director, Collections & Loans
Position Summary: The Senior Assistant Director for Collections and Loans is responsible for delinquency management services preventing past due accounts from reaching bad debt status. This position will manage student payment plans for past due accounts internally and externally with third party vendors. The Senior Assistant Director works closely with the Bursar | Director of Student Accounts, Budget and Finance, other university partners, and outside agencies to ensure internal recovery efforts are successful. The Senior Assistant Director will perform collections reporting and analytics, maximizing collection strategy and ensuring receivables are maintained within established metric goals. The Senior Assistant Director is also responsible for all credit and collection activities relating to student accounts including Federal Perkins, Massachusetts No Interest (MNIL), and Institutional Loans.
Essential Functions
Send and monitor delinquent accounts between college and collection agencies
Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process
Maintain documentation to assist agencies in the collection of outstanding accounts
Manage student outreach plan to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and past due payment plan terms
Adhere to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures
Act as a liaison between the university and outside loan servicing company (Federal Perkins Loans and Institutional Loans)
Responsible for past due balance payment plan setup and collection of overdue accounts
Provide backup for collection agency liaison for litigation and delinquent accounts
Assist with alternative loan certifications in partnership with the Financial Aid Office
Manage and oversee Massachusetts No Interest Loan (MNIL) program
Manage and generate yearly tax 1098T forms for student population
Serve as backup to the Associate Director (cashier functions)
Other duties that may be assigned
Required Qualifications
Bachelor's Degree preferred
Two to four years of credit and collection experience preferred
General accounting office experience and previous work on a computerized accounting system preferred
One to three years" experience required in handling cash receipts and deposits
Demonstrated ability to collect funds
Additional Skills
Excellent written and verbal communication skills
Ability to present ideas and information clearly to stakeholders
Skilled in writing reports, project documentation, and status updates
Experience in negotiating project deliverables, deadlines, and resource allocation
Ability to manage client and vendor relationships with diplomacy and tact
Ability to identify issues and create practical solutions quickly
Experience in troubleshooting and resolving conflicts within teams or projects
Strong organizational skills with the ability to prioritize tasks effectively
Ability to manage multiple projects simultaneously and meet deadlines
Experience with time-tracking tools and software
Strong focus on accuracy in work, especially in planning and reporting
Ability to spot issues or discrepancies and address them proactively
Strong computer skills required in Microsoft Word and Excel
Work Environment Professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Attendance at training or conferences once or twice a year.
Compensation And Benefits The job grade for this position is Grade 5. The expected wage range for this position is between $58,000 and $70,000 which reflects what we reasonably expect to pay for this role. Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.
E-Verify for Employment Eligibility Verification Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.
#J-18808-Ljbffr
Essential Functions
Send and monitor delinquent accounts between college and collection agencies
Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process
Maintain documentation to assist agencies in the collection of outstanding accounts
Manage student outreach plan to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and past due payment plan terms
Adhere to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures
Act as a liaison between the university and outside loan servicing company (Federal Perkins Loans and Institutional Loans)
Responsible for past due balance payment plan setup and collection of overdue accounts
Provide backup for collection agency liaison for litigation and delinquent accounts
Assist with alternative loan certifications in partnership with the Financial Aid Office
Manage and oversee Massachusetts No Interest Loan (MNIL) program
Manage and generate yearly tax 1098T forms for student population
Serve as backup to the Associate Director (cashier functions)
Other duties that may be assigned
Required Qualifications
Bachelor's Degree preferred
Two to four years of credit and collection experience preferred
General accounting office experience and previous work on a computerized accounting system preferred
One to three years" experience required in handling cash receipts and deposits
Demonstrated ability to collect funds
Additional Skills
Excellent written and verbal communication skills
Ability to present ideas and information clearly to stakeholders
Skilled in writing reports, project documentation, and status updates
Experience in negotiating project deliverables, deadlines, and resource allocation
Ability to manage client and vendor relationships with diplomacy and tact
Ability to identify issues and create practical solutions quickly
Experience in troubleshooting and resolving conflicts within teams or projects
Strong organizational skills with the ability to prioritize tasks effectively
Ability to manage multiple projects simultaneously and meet deadlines
Experience with time-tracking tools and software
Strong focus on accuracy in work, especially in planning and reporting
Ability to spot issues or discrepancies and address them proactively
Strong computer skills required in Microsoft Word and Excel
Work Environment Professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Attendance at training or conferences once or twice a year.
Compensation And Benefits The job grade for this position is Grade 5. The expected wage range for this position is between $58,000 and $70,000 which reflects what we reasonably expect to pay for this role. Wentworth Institute of Technology is committed to fair, transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters trust, and ensures a positive workplace for all employees.
E-Verify for Employment Eligibility Verification Wentworth participates in E-Verify. E-Verify is an internet-based system that compares information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) to confirm that you are authorized to work in the United States.
#J-18808-Ljbffr