CACI International Inc
ITSM Power BI Developer
CACI International Inc, Oklahoma City, Oklahoma, United States, 73116
ITSM Power BI Developer
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Opportunity CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in‑house, base‑centric delivery model to an advanced enterprise service delivery model.
This role provides an excellent opportunity for an experienced, self‑directed Enterprise ITSM Power BI Developer. You will transform complex ServiceNow and IT Service Management data into actionable visual intelligence through sophisticated dashboard development, enabling data‑driven decision‑making to optimize service delivery and operational performance.
Responsibilities
Transform ServiceNow and ITSM data into actionable business intelligence using Power BI.
Design and develop interactive Power BI dashboards that visualize key ITSM metrics and KPIs from ServiceNow or other source data.
Create complex data models and write DAX formulas to transform raw data into meaningful business intelligence.
Implement automated data extraction, transformation, and refresh processes to ensure timely reporting.
Collaborate across groups to understand reporting requirements and translate them into effective visualizations.
Maintain governance standards for BI assets while ensuring data accuracy, security, and proper access controls.
Troubleshoot data connectivity issues and optimize dashboard performance for enterprise–scale implementation.
Document data models, dashboards, and processes to facilitate knowledge sharing and solution continuity.
Implement row‑level security and establish proper data hierarchies to ensure appropriate information access across organizational roles.
Qualifications
Ability to obtain/maintain DoD Secret Clearance.
10+ Years of relevant experience (Bachelor’s Degree may be substituted for 5 years).
5+ years of experience developing Power BI reports, dashboards, and data models.
2+ years working with ServiceNow data structures and ITSM processes.
Proficiency with Power Query (M), DAX, and SQL for transforming and shaping API‑delivered data.
Hands‑on experience creating and consuming REST APIs or OData endpoints to connect Power BI with external data sources.
Experience implementing data refresh mechanisms and gateway configurations.
Desired
Active DoD Secret or higher clearance.
Experience supporting DoD or Department of the Air Force user environments.
Familiarity with authentication methods used for API access (OAuth 2.0, API keys, Azure AD tokens, etc.).
ITIL v4 Foundation certification or higher.
DoD 8570/8140 baseline certifications (e.g., Security+, CASP+, CISSP).
What you can expect Culture of integrity, environment of trust, focus on continuous growth, and limitless potential.
As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. You’ll enjoy autonomy, flexible time off, robust learning resources, and a supportive environment.
Pay Range Proposed Salary Range: $67,800 - $142,200.
Compensation, benefits, and learning and development opportunities vary based on location, contract category, experience, and certifications. Benefits include healthcare, wellness, financial, retirement, family support, continuing education, and time off.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
CAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Opportunity CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in‑house, base‑centric delivery model to an advanced enterprise service delivery model.
This role provides an excellent opportunity for an experienced, self‑directed Enterprise ITSM Power BI Developer. You will transform complex ServiceNow and IT Service Management data into actionable visual intelligence through sophisticated dashboard development, enabling data‑driven decision‑making to optimize service delivery and operational performance.
Responsibilities
Transform ServiceNow and ITSM data into actionable business intelligence using Power BI.
Design and develop interactive Power BI dashboards that visualize key ITSM metrics and KPIs from ServiceNow or other source data.
Create complex data models and write DAX formulas to transform raw data into meaningful business intelligence.
Implement automated data extraction, transformation, and refresh processes to ensure timely reporting.
Collaborate across groups to understand reporting requirements and translate them into effective visualizations.
Maintain governance standards for BI assets while ensuring data accuracy, security, and proper access controls.
Troubleshoot data connectivity issues and optimize dashboard performance for enterprise–scale implementation.
Document data models, dashboards, and processes to facilitate knowledge sharing and solution continuity.
Implement row‑level security and establish proper data hierarchies to ensure appropriate information access across organizational roles.
Qualifications
Ability to obtain/maintain DoD Secret Clearance.
10+ Years of relevant experience (Bachelor’s Degree may be substituted for 5 years).
5+ years of experience developing Power BI reports, dashboards, and data models.
2+ years working with ServiceNow data structures and ITSM processes.
Proficiency with Power Query (M), DAX, and SQL for transforming and shaping API‑delivered data.
Hands‑on experience creating and consuming REST APIs or OData endpoints to connect Power BI with external data sources.
Experience implementing data refresh mechanisms and gateway configurations.
Desired
Active DoD Secret or higher clearance.
Experience supporting DoD or Department of the Air Force user environments.
Familiarity with authentication methods used for API access (OAuth 2.0, API keys, Azure AD tokens, etc.).
ITIL v4 Foundation certification or higher.
DoD 8570/8140 baseline certifications (e.g., Security+, CASP+, CISSP).
What you can expect Culture of integrity, environment of trust, focus on continuous growth, and limitless potential.
As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. You’ll enjoy autonomy, flexible time off, robust learning resources, and a supportive environment.
Pay Range Proposed Salary Range: $67,800 - $142,200.
Compensation, benefits, and learning and development opportunities vary based on location, contract category, experience, and certifications. Benefits include healthcare, wellness, financial, retirement, family support, continuing education, and time off.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
CAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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