Citizens
Experience Owner I - Consumer Credit Card
Role overview: The Experience Owner I (EOI) collaborates with Consumer Credit Card business, technology, and analytics partners to prioritize and deliver on the strategic vision of new products and services. The EOI will help with the implementation of product roadmaps and capabilities to support business and customer needs. The EOI will use agile methodologies across product teams to drive the transformation from a project-based to a product-based organization focused on maximizing the value of the customer experience. The EOI will use a collaborative, digital-first mindset to help Citizens create and implement innovative products and solutions. The EOI will identify trends in the external marketplace to ensure adoption of the product and that the product is designed with the customer in mind. In collaboration with stakeholders, the EOI will co-develop the roadmap for continuous growth and improvement of product outcomes and customer experience.
Locations: Iselin NJ, Westwood MA, Medford MA, Pittsburgh PA, and couple other locations. Role is not relocation eligible. 4 days hybrid from any of our locations in RI, Iselin NJ, Westwood MA, Medford MA, Pittsburgh PA, and couple other locations.
Responsibilities
Develop a product roadmap focused on delivering exceptional customer experience. Transform the high-level vision into detailed requirements and acceptance criteria. Ensure that the agile team delivers agreed-upon standards for quality and scope.
Work closely with delivery and vendor teams to ensure they build the right functionality in a timely manner.
Facilitate team continuous discussion of innovative ways to improve products and services.
Understand, read and analyze team results and agile metrics to effectively communicate progress on the product roadmap against the mission and OKRs.
Use market and industry knowledge to generate criteria to inform end-user needs. Integrate product research and requirements to enhance user satisfaction and ensure customer-driven design.
Translate strategy into actionable tasks, and work with cross-functional agile teams to ensure execution on those requirements. Create, prioritize and refine backlog to deliver the most valuable work first, while ensuring technical integrity of all features or components. Regularly review and analyze metrics and OKRs to update key stakeholders on progress against the product roadmap.
Serve as a key leader on agile team(s).
Lead large-scale product demos or reviews. Develop UI prototypes, assist with data provisioning, and perform analytics around usage, behavioral/transactional and technical data.
Monitor marketplace trends, opportunities, and vulnerabilities; report findings.
Qualifications
7+ years of experience in product development, marketing, strategy, digital, process/user interface design.
3+ years of experience with TSYS platforms (TLP, DE, TS2, ADM) and related APIs.
Proven experience implementing strategies by setting realistic OKRs.
Ability to facilitate collaboration with team members to develop new ideas and solve problems within Neighborhood/Town domain.
Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front-to-back process reengineering and automation.
Experience providing technical solutions to functional challenges.
Strong ability to translate business requirements into technical deliverables.
Knowledge of relevant products/services which is broad, current and technology-focused.
Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
Producing detailed functional and information requirements models and documentation, including strong storytelling to ensure impact and buy-in.
Training teams on requirements analyses and quality reviews.
Required Competencies
Focus on the Customer (customer orientation)
Unlock Potential (management development)
Drive Outcomes (execution)
Innovation
Technical Excellence / Products & Services (extensive and current knowledge of relevant products)
Agile Methodologies
Requirements Analysis (e.g., design thinking)
Strategic Thinking
Collaboration
Excellent interpersonal skills
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $102,742 - $171,237 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of local jurisdictions in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and local laws. We are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Why Work for Us
At Citizens, you\'ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Posting End Date: 10/29/2025
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Locations: Iselin NJ, Westwood MA, Medford MA, Pittsburgh PA, and couple other locations. Role is not relocation eligible. 4 days hybrid from any of our locations in RI, Iselin NJ, Westwood MA, Medford MA, Pittsburgh PA, and couple other locations.
Responsibilities
Develop a product roadmap focused on delivering exceptional customer experience. Transform the high-level vision into detailed requirements and acceptance criteria. Ensure that the agile team delivers agreed-upon standards for quality and scope.
Work closely with delivery and vendor teams to ensure they build the right functionality in a timely manner.
Facilitate team continuous discussion of innovative ways to improve products and services.
Understand, read and analyze team results and agile metrics to effectively communicate progress on the product roadmap against the mission and OKRs.
Use market and industry knowledge to generate criteria to inform end-user needs. Integrate product research and requirements to enhance user satisfaction and ensure customer-driven design.
Translate strategy into actionable tasks, and work with cross-functional agile teams to ensure execution on those requirements. Create, prioritize and refine backlog to deliver the most valuable work first, while ensuring technical integrity of all features or components. Regularly review and analyze metrics and OKRs to update key stakeholders on progress against the product roadmap.
Serve as a key leader on agile team(s).
Lead large-scale product demos or reviews. Develop UI prototypes, assist with data provisioning, and perform analytics around usage, behavioral/transactional and technical data.
Monitor marketplace trends, opportunities, and vulnerabilities; report findings.
Qualifications
7+ years of experience in product development, marketing, strategy, digital, process/user interface design.
3+ years of experience with TSYS platforms (TLP, DE, TS2, ADM) and related APIs.
Proven experience implementing strategies by setting realistic OKRs.
Ability to facilitate collaboration with team members to develop new ideas and solve problems within Neighborhood/Town domain.
Knowledge of agile approaches (e.g., XP, Kanban, Crystal, FDD) as well as design thinking and front-to-back process reengineering and automation.
Experience providing technical solutions to functional challenges.
Strong ability to translate business requirements into technical deliverables.
Knowledge of relevant products/services which is broad, current and technology-focused.
Ability to link and synthesize data and research across the business and external market to drive product development and enable digitization.
Producing detailed functional and information requirements models and documentation, including strong storytelling to ensure impact and buy-in.
Training teams on requirements analyses and quality reviews.
Required Competencies
Focus on the Customer (customer orientation)
Unlock Potential (management development)
Drive Outcomes (execution)
Innovation
Technical Excellence / Products & Services (extensive and current knowledge of relevant products)
Agile Methodologies
Requirements Analysis (e.g., design thinking)
Strategic Thinking
Collaboration
Excellent interpersonal skills
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $102,742 - $171,237 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of local jurisdictions in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and local laws. We are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Why Work for Us
At Citizens, you\'ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Posting End Date: 10/29/2025
#J-18808-Ljbffr