Citizens Bank
Description
The Small Business Product Owner leads the vision, roadmap, and delivery of digital priorities for small business products and related digital experiences. This role collaborates with business, technology, and analytics partners to develop, prioritize, and deliver the strategic vision for new small business products, services, and experiences. The Product Owner leverages agile methodologies to drive transformation from project-based to product-based teams, maximizing customer experience and business value for small business clients.
A successful Small Business Digital Product Owner will clearly articulate and “sell” a strategy/vision (develop and tell a story, measure impact/results), as well as execute the vision, which requires a deeper technical focus including writing business requirements, overseeing design, and ensuring successful delivery with their Agile pod.
Key Responsibilities
Define and communicate the overall vision for small business digital products, ensuring alignment with journey digitization OKRs and financial outcomes. Transform high-level strategy into actionable requirements and deliverables.
Develop and implement product roadmaps and capabilities to support small business and customer needs. Prioritize features and enhancements based on customer feedback, market research, and business priorities.
Serve as a key leader on Agile teams, facilitating release planning, demos, and continuous learning. Ensure pod mobilization plans and charters are refined and aligned with organizational objectives.
Work with cross-functional teams to ensure strong collaboration and execution of requirements. Facilitate solutions across the organization, including identification and prioritization of cross-journey enablers.
Integrate product research and requirements to deliver frictionless small business customer experiences, enhance satisfaction, and ensure customer‑centric design. Lead product demos and reviews.
Analyze team results and agile metrics, communicate progress on product roadmap, and drive continuous improvement through innovation and iteration.
Develop effective definitions of done and acceptance criteria to ensure quality and scope. Ensure alignment with banking regulations and data privacy laws.
Foster a culture of empowerment, ownership, and innovation. Provide ongoing coaching, feedback, and mentorship to team members.
Required Qualifications
7+ years of experience in product development, digital strategy, or process/user interface design, preferably in small business banking or small business products.
Proven experience designing and executing vision/strategy, with leadership and cross‑functional alignment on complex initiatives.
Strong collaboration skills and ability to facilitate new ideas and problem‑solving.
Experience with agile methodologies (e.g., Scrum, Kanban), design thinking, and requirements analysis.
Ability to synthesize data and research to drive product development and enable digitization.
Required Competencies
Focus on the Small Business Customer (customer orientation)
Unlock Potential (management development)
Ideation and Strategy Development
Drive Outcomes (execution)
Innovation
Technical Excellence / Products & Services
Agile Methodologies
Requirements Analysis (e.g., design thinking)
Strategic Thinking
Collaboration
Education
Bachelor's degree in business, computer science, engineering, or related field; MBA or advanced degree preferred.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Hybrid- 4 days on site from a Citizens corporate office
Pay Transparency The salary range for this position is $150,000‑$185,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
#LI-Citizens1
Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
#J-18808-Ljbffr
A successful Small Business Digital Product Owner will clearly articulate and “sell” a strategy/vision (develop and tell a story, measure impact/results), as well as execute the vision, which requires a deeper technical focus including writing business requirements, overseeing design, and ensuring successful delivery with their Agile pod.
Key Responsibilities
Define and communicate the overall vision for small business digital products, ensuring alignment with journey digitization OKRs and financial outcomes. Transform high-level strategy into actionable requirements and deliverables.
Develop and implement product roadmaps and capabilities to support small business and customer needs. Prioritize features and enhancements based on customer feedback, market research, and business priorities.
Serve as a key leader on Agile teams, facilitating release planning, demos, and continuous learning. Ensure pod mobilization plans and charters are refined and aligned with organizational objectives.
Work with cross-functional teams to ensure strong collaboration and execution of requirements. Facilitate solutions across the organization, including identification and prioritization of cross-journey enablers.
Integrate product research and requirements to deliver frictionless small business customer experiences, enhance satisfaction, and ensure customer‑centric design. Lead product demos and reviews.
Analyze team results and agile metrics, communicate progress on product roadmap, and drive continuous improvement through innovation and iteration.
Develop effective definitions of done and acceptance criteria to ensure quality and scope. Ensure alignment with banking regulations and data privacy laws.
Foster a culture of empowerment, ownership, and innovation. Provide ongoing coaching, feedback, and mentorship to team members.
Required Qualifications
7+ years of experience in product development, digital strategy, or process/user interface design, preferably in small business banking or small business products.
Proven experience designing and executing vision/strategy, with leadership and cross‑functional alignment on complex initiatives.
Strong collaboration skills and ability to facilitate new ideas and problem‑solving.
Experience with agile methodologies (e.g., Scrum, Kanban), design thinking, and requirements analysis.
Ability to synthesize data and research to drive product development and enable digitization.
Required Competencies
Focus on the Small Business Customer (customer orientation)
Unlock Potential (management development)
Ideation and Strategy Development
Drive Outcomes (execution)
Innovation
Technical Excellence / Products & Services
Agile Methodologies
Requirements Analysis (e.g., design thinking)
Strategic Thinking
Collaboration
Education
Bachelor's degree in business, computer science, engineering, or related field; MBA or advanced degree preferred.
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Hybrid- 4 days on site from a Citizens corporate office
Pay Transparency The salary range for this position is $150,000‑$185,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
#LI-Citizens1
Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
#J-18808-Ljbffr