Hilton is hiring: Guest Service Agent - Conrad Indianapolis in Indianapolis

Conrad Indianapolis_ is looking for a **Guest Service Agent** to join the Front Desk Team\! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand\. As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23\-story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and 2 food and beverage outlets: We are home to the city's only hotel spa and are connected viaskywalkto The Arts Garden and TheIndiana Convention Center, giving teams and guests seamless access across downtownIndianapolis\. + **Classification:** Full\-Time + **Shift:** Various - must be available to weekdays, weekends, and holidays\. + **Hotel Website \( , Instagram , Facebook \( **As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her + Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries + Use up\-selling techniques to promote hotel services and facilities and to maximize room occupancy + Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction + Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. Hospitality \- We're passionate about delivering exceptional guest experiences\. + Leadership \- We're leaders in our industry and in our communities\. + Quality + Customer Focus + Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \( Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. The Benefits** - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: + Medical Insurance Coverage - for you and your family + Mental health resources including Employee Assistance Program + Go Hilton travel program: 100 nights of discounted travel + Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Agent \- Conrad Indianapolis_ **EOE/AA/Disabled/Veterans**