Frank Darling - We're Hiring!
Frank Darling is an online fine jewelry brand making custom engagement rings more accessible than ever before. We’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and a number of other publications for our design, sustainability, and modern take on the bridal category.
We have an immediate, on-site opening for a Studio Manager to run our Boston studio. The ideal candidate is a design-savvy, detail‑oriented diamond jewelry professional that thrives in a fast‑paced, hands‑on environment with strong interpersonal skills. Management experience is a must, along with 4+ years of fine jewelry sales experience with both lab‑grown and natural diamonds, as well as a strong innate sense of style and flawless communication and organization skills.
Key Duties and Responsibilities
Open and close the studio
Own and manage studio KPIs
Liaise with NYC team gemology and sales team to ensure all stones are on hand for appointments
Organize and return weekly diamond shipments
Run hiring process and manage team schedule
Guide and educate the bespoke design team on diamonds, settings and sales tactics
Responsible for overall studio performance and monthly benchmarks
Respond quickly to inbound phone calls, chats, and emails.
Guide clients through the process of choosing a stone, and finalizing the ring purchase.
Confidently provide feedback on diamonds clients select from our website.
Confidently provide real‑time diamond recommendations while chatting over the phone or website.
Advise clients on the 4Cs of diamonds
Advise clients on the differences between lab‑grown diamonds, natural diamonds, and moissanite
Advise clients on all aspects of ring selection from prong thickness, to band thickness, setting style and wedding band selection
Empower clients to feel confident in their once in a lifetime purchase
Meet sales goals and close sales efficiently
Show diamonds over video chat and in person and articulate the differences between different options
Work with the house gemologist to source, select and present diamonds
Maintain and nurture client relationships as the main point of contact for all sales
Maintain showroom appearance and order supplies as needed
Point of contact for the building manager if any issues arise
Requirements and Experience
Strong knowledge of fine jewelry styles and trends
Keep eye for detail and high level of empathy and professionalism
Ability to work proactively and think creatively in order to solve problems as they arise.
Organized and comfortable multitasking and juggling many client requests at once
1-2 years sales experience
3+ years of Management experience + leading a team
Extremely detail oriented
Excellent communication skills
GIA Degree a plus!
Adobe Illustrator experience a plus
Proficient in Google sheets / Excel
Job Details
Full time on site role located in Boston
Office hours are 10AM to 6PM
Available schedules : Thursday - Monday
Benefits
Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
401k. Optional 401k program.
Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
Performance Based Bonuses. Monthly bonus for achieving sales targets
Disability and Life insurance. 100% employer-paid.
Pre‑Tax Commuter Benefits.
Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
#J-18808-Ljbffr
We have an immediate, on-site opening for a Studio Manager to run our Boston studio. The ideal candidate is a design-savvy, detail‑oriented diamond jewelry professional that thrives in a fast‑paced, hands‑on environment with strong interpersonal skills. Management experience is a must, along with 4+ years of fine jewelry sales experience with both lab‑grown and natural diamonds, as well as a strong innate sense of style and flawless communication and organization skills.
Key Duties and Responsibilities
Open and close the studio
Own and manage studio KPIs
Liaise with NYC team gemology and sales team to ensure all stones are on hand for appointments
Organize and return weekly diamond shipments
Run hiring process and manage team schedule
Guide and educate the bespoke design team on diamonds, settings and sales tactics
Responsible for overall studio performance and monthly benchmarks
Respond quickly to inbound phone calls, chats, and emails.
Guide clients through the process of choosing a stone, and finalizing the ring purchase.
Confidently provide feedback on diamonds clients select from our website.
Confidently provide real‑time diamond recommendations while chatting over the phone or website.
Advise clients on the 4Cs of diamonds
Advise clients on the differences between lab‑grown diamonds, natural diamonds, and moissanite
Advise clients on all aspects of ring selection from prong thickness, to band thickness, setting style and wedding band selection
Empower clients to feel confident in their once in a lifetime purchase
Meet sales goals and close sales efficiently
Show diamonds over video chat and in person and articulate the differences between different options
Work with the house gemologist to source, select and present diamonds
Maintain and nurture client relationships as the main point of contact for all sales
Maintain showroom appearance and order supplies as needed
Point of contact for the building manager if any issues arise
Requirements and Experience
Strong knowledge of fine jewelry styles and trends
Keep eye for detail and high level of empathy and professionalism
Ability to work proactively and think creatively in order to solve problems as they arise.
Organized and comfortable multitasking and juggling many client requests at once
1-2 years sales experience
3+ years of Management experience + leading a team
Extremely detail oriented
Excellent communication skills
GIA Degree a plus!
Adobe Illustrator experience a plus
Proficient in Google sheets / Excel
Job Details
Full time on site role located in Boston
Office hours are 10AM to 6PM
Available schedules : Thursday - Monday
Benefits
Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
Insurance. Medical, dental, and vision insurance kicks in on the first day of your 2nd month!
401k. Optional 401k program.
Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal oriented team members to recharge
Performance Based Bonuses. Monthly bonus for achieving sales targets
Disability and Life insurance. 100% employer-paid.
Pre‑Tax Commuter Benefits.
Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.
#J-18808-Ljbffr