Salesforce
Overview
Join to apply for the
Customer Success Manager, Director
role at
Salesforce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Role Description The Customer Success team within Signature Success is looking for a driven Customer Success Manager, Director to serve as a primary point of contact for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager, Director maintains awareness of the customers key events, needs, potential risks, and value drivers.
Customer Success Manager, Directors lead cross-functional initiatives inside matrixed organizations. You will be a mentor and multiplier to those on your accounts and across your team.
In this role, you will act as a trusted advisor, forging deep relationships with your customers and account teams to build a strong track record in customer success. You will develop an extensive technical understanding of their Salesforce implementation, using this knowledge and superb communication skills to translate business needs into effective solutions. By sharing best practices and encouraging the adoption of proactive services, you will optimize their platform and ensure they are set up for success, providing special care during critically important peak events. Furthermore, you will serve as the main technical interface for your customers, acting as the point of contact for any major incidents by owning expectations and communications through to resolution. This requires close collaboration with both internal and external stakeholders, including partners and ISVs, to fully address customer needs.
Your Impact Minimum Requirements
Minimum of 8-10 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Experience with Salesforce SaaS products and solutions (Sales, Service & Data Cloud) is a must
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Experience working with Enterprise-level customers.
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Washington-based roles, the base salary hiring range for this position is $185,500 to $268,900.
For California-based roles, the base salary hiring range for this position is $185,500 to $293,900.
For Illinois based roles, the base salary hiring range for this position is $185,500 to $268,900.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Software Development, IT Services and IT Consulting, and Technology, Information and Internet
Referrals increase your chances of interviewing at Salesforce by 2x
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Customer Success Manager, Director
role at
Salesforce
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Role Description The Customer Success team within Signature Success is looking for a driven Customer Success Manager, Director to serve as a primary point of contact for Salesforce’s largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager, Director maintains awareness of the customers key events, needs, potential risks, and value drivers.
Customer Success Manager, Directors lead cross-functional initiatives inside matrixed organizations. You will be a mentor and multiplier to those on your accounts and across your team.
In this role, you will act as a trusted advisor, forging deep relationships with your customers and account teams to build a strong track record in customer success. You will develop an extensive technical understanding of their Salesforce implementation, using this knowledge and superb communication skills to translate business needs into effective solutions. By sharing best practices and encouraging the adoption of proactive services, you will optimize their platform and ensure they are set up for success, providing special care during critically important peak events. Furthermore, you will serve as the main technical interface for your customers, acting as the point of contact for any major incidents by owning expectations and communications through to resolution. This requires close collaboration with both internal and external stakeholders, including partners and ISVs, to fully address customer needs.
Your Impact Minimum Requirements
Minimum of 8-10 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Experience with Salesforce SaaS products and solutions (Sales, Service & Data Cloud) is a must
Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Experience working with Enterprise-level customers.
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.
Note: This role is office-flexible, and the expectation is to be in office 3 days per week.
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Washington-based roles, the base salary hiring range for this position is $185,500 to $268,900.
For California-based roles, the base salary hiring range for this position is $185,500 to $293,900.
For Illinois based roles, the base salary hiring range for this position is $185,500 to $268,900.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Software Development, IT Services and IT Consulting, and Technology, Information and Internet
Referrals increase your chances of interviewing at Salesforce by 2x
Get notified about new Customer Success Manager jobs in
Seattle, WA .
Seattle, WA $90,000.00-$108,000.00 2 weeks ago
Seattle, WA $133,400.00-$249,400.00 2 days ago
Bellevue, WA $20,000.00-$85,000.00 2 weeks ago
Customer Success Manager - Higher Education
Seattle, WA $133,400.00-$183,500.00 1 week ago
Bellevue, WA $105,000.00-$135,000.00 4 months ago
Client Success Manager, DoorDash for Business
Bellevue, WA $85,000.00-$115,000.00 1 day ago
Greater Seattle Area $80,000.00-$110,000.00 3 weeks ago
Seattle, WA $133,400.00-$223,700.00 5 days ago
Seattle, WA $133,400.00-$223,700.00 2 weeks ago
Manager, Enterprise Customer Success (Aviation)
Woodinville, WA $130,000.00-$180,000.00 22 hours ago
Customer Success Manager, Director (CBS)
Seattle, WA $185,500.00-$293,900.00 1 week ago
Senior Enterprise Customer Success Manager
Seattle, WA $145,000.00-$175,000.00 2 weeks ago
Seattle, WA $133,400.00-$223,700.00 2 weeks ago
Seattle, WA $133,400.00-$223,700.00 6 days ago
Seattle, WA $133,400.00-$199,700.00 18 hours ago
Seattle, WA $118,700.00-$178,100.00 5 days ago
Bellevue, WA $133,400.00-$223,700.00 2 hours ago
Seattle, WA $144,500.00-$170,000.00 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr