Zenoti
2 days ago Be among the first 25 applicants
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloittes 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What's the opportunity?
Customer Success Manager (CSM) is ultimately responsible for ensuring the success of the portfolio of Zenotis customers. The CSM will bring Zenotis best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers business goals, driving greater business value and executive alignment between Zenoti and the Customer.
What will I be doing ?
Maintain customer relationships by providing exceptional service and ensuring we deliver value through our services. Serve as primary escalation contact for high priority support cases, including overall triage management Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives Coordinate with internal teams as needed to meet customer needs & requirements while managing customer expectations Be proud of what you work on, obsess about the quality of the work you produce.
What skills do I need?
A passion for customer success and laser focus on providing customer value. Strong accounts portfolio management and prioritization. Excellent Written and Verbal Communication Skills Strong logical, analytical and problem-solving skills Strong Understanding of business & technology Strong Negotiation & Consultative Abilities Ability to understand, articulate and manage customer expectations Ability to interact with multiple global customers Open to travel to customer locations on short notice, when required. Experience dealing with large, complex accounts building relationships at C- Level. Experience in working with remote teams effectively. Ability to work in a fast paced, ever changing, start-up environment Knowledge of how enterprise implementations, professional services, support processes work will be a definite plus. 4+ years of overall experience in dealing with customers. A 4year degree in engineering or equivalent PMP is an added advantage
Zenoti Pay Range: $100,000 USD - $105,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloittes 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
What's the opportunity?
Customer Success Manager (CSM) is ultimately responsible for ensuring the success of the portfolio of Zenotis customers. The CSM will bring Zenotis best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers business goals, driving greater business value and executive alignment between Zenoti and the Customer.
What will I be doing ?
Maintain customer relationships by providing exceptional service and ensuring we deliver value through our services. Serve as primary escalation contact for high priority support cases, including overall triage management Ensure the adherence to SLAs, and Key Metrics according to Organization expectations and objectives Coordinate with internal teams as needed to meet customer needs & requirements while managing customer expectations Be proud of what you work on, obsess about the quality of the work you produce.
What skills do I need?
A passion for customer success and laser focus on providing customer value. Strong accounts portfolio management and prioritization. Excellent Written and Verbal Communication Skills Strong logical, analytical and problem-solving skills Strong Understanding of business & technology Strong Negotiation & Consultative Abilities Ability to understand, articulate and manage customer expectations Ability to interact with multiple global customers Open to travel to customer locations on short notice, when required. Experience dealing with large, complex accounts building relationships at C- Level. Experience in working with remote teams effectively. Ability to work in a fast paced, ever changing, start-up environment Knowledge of how enterprise implementations, professional services, support processes work will be a definite plus. 4+ years of overall experience in dealing with customers. A 4year degree in engineering or equivalent PMP is an added advantage
Zenoti Pay Range: $100,000 USD - $105,000 USD
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Software Development Referrals increase your chances of interviewing at Zenoti by 2x Sign in to set job alerts for Customer Success Manager roles.
Customer Success Manager, Fashion + Fitness
Customer Success Manager, Home & Lifestyle
Seattle, WA $52,400.00-$112,000.00 1 week ago Greater Seattle Area $80,000.00-$100,000.00 3 days ago Customer Success and Retention Manager, Apigee, Google Cloud
Senior Customer Success Manager, Consumables
Manager, Customer Success, US Shoes Category
Seattle, WA $109,300.00-$233,800.00 2 days ago Customer Success Manager / Senior Manager - Tableau
Bellevue, WA $133,400.00-$223,700.00 2 days ago Senior Customer Success Manager, Fashion + Fitness
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Senior Customer Success Manager , Home & Lifestyle
Seattle, WA $72,000.00-$154,000.00 1 day ago Senior Customer Success Manager, Fashion and Fitness
Seattle, WA $72,000.00-$154,000.00 2 days ago Customer Success Manager, Merch on Demand, Merch on Demand
Redmond, WA $90,000.00-$120,000.00 6 days ago Customer Success Manager/ Director - Agentforce
Seattle, WA $133,400.00-$223,700.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr