Northwestern University
Technical Support Specialist
Northwestern University, Chicago, Illinois, United States, 60290
Department
FSM IT
Salary/Grade NEX/15
Job Summary Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures.
This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.
Specific Responsibilities Strategic Planning
Assists in the creation of workplace endpoint technology initiatives
Administration
Recommends modification of practices and procedures to increase effectiveness or efficiency.
Authors Scopes of Work for small projects.
Creates and maintains user documentation.
Development
Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
Performs routine preventive maintenance tasks in accordance with established practices.
Performance
Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Miscellaneous Performs other duties as assigned.
Minimum Qualifications
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
2 years IT, CS user support or other relevant experience required.
Infrastructure
Adobe Creative Cloud Suite
Box Collaborative Storage
identity management/provisioning
information security
Linux Operating System
Mac OS X Operating System
Microsoft Exchange
Microsoft Lync
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
Microsoft SharePoint
Server hardware
Storage hardware
Windows Operating System
Compliance
FERPA
FISMA
HIPAA
HITECH
Analytical
Critical Thinking
Debugging
Decision Making
Judgment
Problem Solving
Read & interpret technical drawings
Troubleshooting
Use-case analysis
Project
Collaboration and Teamwork
Facilitate Collaboration
Functional Documentation
Organizational Skills
Planning
Target Hiring Range Target hiring range for this position will be between $27.06 to $32.44 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Benefits At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
Work-Life and Wellness Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.
Equal Opportunity Statement Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
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Salary/Grade NEX/15
Job Summary Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures.
This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.
Specific Responsibilities Strategic Planning
Assists in the creation of workplace endpoint technology initiatives
Administration
Recommends modification of practices and procedures to increase effectiveness or efficiency.
Authors Scopes of Work for small projects.
Creates and maintains user documentation.
Development
Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
Performs routine preventive maintenance tasks in accordance with established practices.
Performance
Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Miscellaneous Performs other duties as assigned.
Minimum Qualifications
Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
2 years IT, CS user support or other relevant experience required.
Infrastructure
Adobe Creative Cloud Suite
Box Collaborative Storage
identity management/provisioning
information security
Linux Operating System
Mac OS X Operating System
Microsoft Exchange
Microsoft Lync
Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
Microsoft SharePoint
Server hardware
Storage hardware
Windows Operating System
Compliance
FERPA
FISMA
HIPAA
HITECH
Analytical
Critical Thinking
Debugging
Decision Making
Judgment
Problem Solving
Read & interpret technical drawings
Troubleshooting
Use-case analysis
Project
Collaboration and Teamwork
Facilitate Collaboration
Functional Documentation
Organizational Skills
Planning
Target Hiring Range Target hiring range for this position will be between $27.06 to $32.44 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Benefits At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
Work-Life and Wellness Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.
Equal Opportunity Statement Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
#J-18808-Ljbffr