Vertex Pharmaceuticals
Overview
Senior Analyst, Field CRM at Vertex Pharmaceuticals. This role partners with Vertex’s North America Commercial Pain Business Unit and Field Operations teams across therapeutic areas to analyze and translate business needs into CRM technology solutions, define system requirements, ensure quality delivery, and align with enterprise IT strategies. The position aims to enhance and scale the Vertex field user experience, operational efficiency, and data integrity for Pain field teams and the Field CRM platform.
Key Duties And Responsibilities
Collaborate with business users and subject matter experts to elicit, analyze, and document Field CRM business requirements
Translate business needs into functional specifications and technical requirements for system enhancements
Evaluate use cases for emerging technologies such as AI-driven optimization and intelligent automation
Facilitate prioritization of requirements in collaboration with product owners and stakeholders
Act as a bridge between business and IT teams to ensure shared understanding of requirements and solutions
Ensure alignment with platform architecture standards and promote consistency in system design across business units and functions
Document system process flows and data models to support long-term maintainability
Support reporting and analytics needs by defining data requirements and collaborating with platform teams
Participate in all phases of the software development lifecycle including requirements gathering, design, development, testing, deployment, and maintenance
Facilitate and support user acceptance testing (UAT) by developing acceptance criteria and validating system functionality
Identify functional defects and ensure solutions meet quality standards
Provide ongoing support and troubleshooting for implemented solutions
Assist in the rollout of new systems or enhancements, including training and documentation
Analyze data to identify trends, gaps, and opportunities for process improvement
Ensure ethical handling of IT assets and alignment with Vertex’s technology strategy
Knowledge And Skills
Strong understanding of CRM platforms (e.g., Veeva, Salesforce) and commercial field operations
Experience with system configuration, testing, and deployment
Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence)
Ability to manage multiple priorities and stakeholders and work cross-functionally
Experience in building productive partnerships with business stakeholders and aligning around a recommendation/solution
Excellence in communicating technical concepts to non-technical audiences
Analytical and problem-solving skills and familiarity with data stewardship
Experience with project management
Ability to adapt to a fast-paced and dynamic work environment
Education And Experience
3+ years of experience in IT business analysis, preferably supporting commercial field teams
Experience in life sciences or pharmaceutical industry preferred
Pay Range $100,800 - $151,200
Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
Vertex offers total rewards including benefits, paid time off, educational assistance programs, retirement matching, and other resources to support employee growth and wellbeing.
Flex Designation Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status In this Hybrid-Eligible role, you can choose to be designated as:
Hybrid: work remotely up to two days per week; or
On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process should contact the recruiter or Talent Acquisition at the provided contact.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Note: The original description contained additional postings and content not relevant to this role and has been removed for clarity and quality.
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Key Duties And Responsibilities
Collaborate with business users and subject matter experts to elicit, analyze, and document Field CRM business requirements
Translate business needs into functional specifications and technical requirements for system enhancements
Evaluate use cases for emerging technologies such as AI-driven optimization and intelligent automation
Facilitate prioritization of requirements in collaboration with product owners and stakeholders
Act as a bridge between business and IT teams to ensure shared understanding of requirements and solutions
Ensure alignment with platform architecture standards and promote consistency in system design across business units and functions
Document system process flows and data models to support long-term maintainability
Support reporting and analytics needs by defining data requirements and collaborating with platform teams
Participate in all phases of the software development lifecycle including requirements gathering, design, development, testing, deployment, and maintenance
Facilitate and support user acceptance testing (UAT) by developing acceptance criteria and validating system functionality
Identify functional defects and ensure solutions meet quality standards
Provide ongoing support and troubleshooting for implemented solutions
Assist in the rollout of new systems or enhancements, including training and documentation
Analyze data to identify trends, gaps, and opportunities for process improvement
Ensure ethical handling of IT assets and alignment with Vertex’s technology strategy
Knowledge And Skills
Strong understanding of CRM platforms (e.g., Veeva, Salesforce) and commercial field operations
Experience with system configuration, testing, and deployment
Proficiency in Agile methodologies and tools (e.g., JIRA, Confluence)
Ability to manage multiple priorities and stakeholders and work cross-functionally
Experience in building productive partnerships with business stakeholders and aligning around a recommendation/solution
Excellence in communicating technical concepts to non-technical audiences
Analytical and problem-solving skills and familiarity with data stewardship
Experience with project management
Ability to adapt to a fast-paced and dynamic work environment
Education And Experience
3+ years of experience in IT business analysis, preferably supporting commercial field teams
Experience in life sciences or pharmaceutical industry preferred
Pay Range $100,800 - $151,200
Disclosure Statement The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
Vertex offers total rewards including benefits, paid time off, educational assistance programs, retirement matching, and other resources to support employee growth and wellbeing.
Flex Designation Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status In this Hybrid-Eligible role, you can choose to be designated as:
Hybrid: work remotely up to two days per week; or
On-Site: work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. Company Information Vertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process should contact the recruiter or Talent Acquisition at the provided contact.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Note: The original description contained additional postings and content not relevant to this role and has been removed for clarity and quality.
#J-18808-Ljbffr