Assembled
Channel Partner Manager - SIs, BPOs, & Consultants
Assembled, San Francisco, California, United States, 94199
Channel Partner Manager - SIs, BPOs, & Consultants
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Channel Partner Manager - SIs, BPOs, & Consultants
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Assembled .
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About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by funding from leading investors, we’re at the forefront of support operations technology.
The Role As a Channel Partner Manager at Assembled, you will own and manage our holistic strategy for channel partnerships with Consultants, Systems Integrators (SIs), BPOs, and other services providers across the CX and AI landscape. You will help build and grow key relationships, generate partner pipeline, and drive initiatives that deliver meaningful value to Assembled, partners, and customers. You’ll have the opportunity to be an early member of the Partnerships Team and help shape our partner program, processes, and strategy as we scale.
Responsibilities
Channel Strategy: Craft and own the plan that expands Assembled’s support operations platform through SIs, BPOs, and Consultants.
Partner Recruitment & Enablement: Source, sign, and train new partners; deliver enablement that expands awareness and mindshare.
Relationship Management: Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact between organizations.
Go-to-Market Execution: Conduct joint marketing, enablement, and co-selling plays; travel as needed to industry conferences and partner events to fuel pipeline.
Cross-Functional Alignment: Drive account mapping, targeted demand gen, and engagement rules with Sales, Marketing, and Product.
Performance Management: Track partner activity, enablement milestones, sourced pipeline, and deal velocity; surface insights and course-correct fast.
Market Intelligence: Stay updated on CX and AI trends; channel competitive intel into new partner, product, and program opportunities.
About You
Experience: 5+ years in SaaS, including 2+ years managing channel motions with SIs, BPOs, consultants, or other service partners.
Relationship Building: Trusted by partners; respected by AEs and SEs. You open doors and keep them open.
Track Record of Success: Consistently convert partner-sourced leads into qualified pipeline and closed-won revenue.
Operational Mindset: You design repeatable plays, document them, and drive cross-functional execution.
Analytical Skills: You work with numbers and metrics, translating data into clear learnings and recommended actions.
Industry Knowledge: Familiar with CX, WFM, and emerging AI-for-support.
Executive Communication: Crisp storyteller who aligns C-suite, field teams, and partners around a plan.
Our U.S. Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits for professional development, general wellness, customer-related programs, commuting, and community-support initiatives
Paid parental leave
Hybrid work model with catered lunches in our SF & NY offices, snacks, and beverages
401(k) plan enrollment
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
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Channel Partner Manager - SIs, BPOs, & Consultants
role at
Assembled .
Get AI-powered advice on this job and more exclusive features.
About Assembled Assembled builds the infrastructure that underpins exceptional customer support, empowering companies to deliver faster, better service at scale. With solutions for workforce management, BPO collaboration, and AI-powered issue resolution, Assembled simplifies the complexities of modern support operations by uniting in-house, outsourced, and AI-powered agents in a single operating system. Backed by funding from leading investors, we’re at the forefront of support operations technology.
The Role As a Channel Partner Manager at Assembled, you will own and manage our holistic strategy for channel partnerships with Consultants, Systems Integrators (SIs), BPOs, and other services providers across the CX and AI landscape. You will help build and grow key relationships, generate partner pipeline, and drive initiatives that deliver meaningful value to Assembled, partners, and customers. You’ll have the opportunity to be an early member of the Partnerships Team and help shape our partner program, processes, and strategy as we scale.
Responsibilities
Channel Strategy: Craft and own the plan that expands Assembled’s support operations platform through SIs, BPOs, and Consultants.
Partner Recruitment & Enablement: Source, sign, and train new partners; deliver enablement that expands awareness and mindshare.
Relationship Management: Build and nurture strong, long-lasting relationships with partner stakeholders. Serve as the primary point of contact between organizations.
Go-to-Market Execution: Conduct joint marketing, enablement, and co-selling plays; travel as needed to industry conferences and partner events to fuel pipeline.
Cross-Functional Alignment: Drive account mapping, targeted demand gen, and engagement rules with Sales, Marketing, and Product.
Performance Management: Track partner activity, enablement milestones, sourced pipeline, and deal velocity; surface insights and course-correct fast.
Market Intelligence: Stay updated on CX and AI trends; channel competitive intel into new partner, product, and program opportunities.
About You
Experience: 5+ years in SaaS, including 2+ years managing channel motions with SIs, BPOs, consultants, or other service partners.
Relationship Building: Trusted by partners; respected by AEs and SEs. You open doors and keep them open.
Track Record of Success: Consistently convert partner-sourced leads into qualified pipeline and closed-won revenue.
Operational Mindset: You design repeatable plays, document them, and drive cross-functional execution.
Analytical Skills: You work with numbers and metrics, translating data into clear learnings and recommended actions.
Industry Knowledge: Familiar with CX, WFM, and emerging AI-for-support.
Executive Communication: Crisp storyteller who aligns C-suite, field teams, and partners around a plan.
Our U.S. Benefits
Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits for professional development, general wellness, customer-related programs, commuting, and community-support initiatives
Paid parental leave
Hybrid work model with catered lunches in our SF & NY offices, snacks, and beverages
401(k) plan enrollment
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Software Development
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr