Zendesk
Overview
Staff Software Engineer ,
Full Stack Engineering – Data and Analytics
at
Zendesk . This role offers remote flexibility and works primarily aligning with Pacific Standard Time. We are seeking a highly skilled software engineer to join our growing core Data and Analytics team. Zendesk’s AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts’ own interactions, supporting agentic and narrative driven insight discovery. Our team’s mission is to deliver a trusted and explainable analytics platform that is critical for customers to grow their businesses. The data and analytics core engineering team focuses on developing analytics capabilities on top of Zendesk’s customer data. We regularly evaluate existing and potential new datasets and are continually curious about how we can enhance our platform’s analytics and measurement functions. What you’ll be doing
Utilize Java and Maven/Spring toolchain to work on a trusted backend codebase Apply TypeScript and React on an established front-end codebase that users rely on Build new capabilities within the platform by leveraging existing systems at Zendesk Deploy your code to production, enhancing the experience for millions of Zendesk users Collaborate closely with a focused team of experienced engineers—supporting, challenging, and learning from one another Partner with the Technical Lead and Product Manager to shape the team’s roadmap Foster innovation and contribute to continuously improving the team’s well-being and efficiency What you bring to the role
A solid understanding of analytics and the analytics space A minimum of 6+ years of experience as an engineer working on full stack solutions, primarily focused on Java platforms Strong understanding of Maven/Spring with widely accepted patterns and practices in Java development Expertise in understanding and extending an existing codebase Knowledge of data and ETL pipelines and processes and usage of Spark Strong problem-solving skills combined with comfort tracing behavior across multiple layers and technology stacks Ability to lead, collaborate, and partner effectively across engineering teams and functions Experience supporting distributed systems, along with knowledge of Linux internals and administration Excellent listening skills coupled with the confidence to contribute ideas and speak up Tech Stack
Java Maven Spring Spark TypeScript React Kubernetes Linux AMIs on AWS AWS services including Elasticache, Redis, and DynamoDB Compensation and Ethics
The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equity, Inclusion, and Accessibility
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application or participate in the selection process, please email peopleandplaces@zendesk.com with your specific accommodation request. Additional
Zendesk’s hybrid work approach enables collaboration in person at Zendesk offices around the world while also providing flexibility to work remotely for part of the week.
#J-18808-Ljbffr
Staff Software Engineer ,
Full Stack Engineering – Data and Analytics
at
Zendesk . This role offers remote flexibility and works primarily aligning with Pacific Standard Time. We are seeking a highly skilled software engineer to join our growing core Data and Analytics team. Zendesk’s AI native data and analytics platform is built on top of proprietary memory graphs learned from analysts’ own interactions, supporting agentic and narrative driven insight discovery. Our team’s mission is to deliver a trusted and explainable analytics platform that is critical for customers to grow their businesses. The data and analytics core engineering team focuses on developing analytics capabilities on top of Zendesk’s customer data. We regularly evaluate existing and potential new datasets and are continually curious about how we can enhance our platform’s analytics and measurement functions. What you’ll be doing
Utilize Java and Maven/Spring toolchain to work on a trusted backend codebase Apply TypeScript and React on an established front-end codebase that users rely on Build new capabilities within the platform by leveraging existing systems at Zendesk Deploy your code to production, enhancing the experience for millions of Zendesk users Collaborate closely with a focused team of experienced engineers—supporting, challenging, and learning from one another Partner with the Technical Lead and Product Manager to shape the team’s roadmap Foster innovation and contribute to continuously improving the team’s well-being and efficiency What you bring to the role
A solid understanding of analytics and the analytics space A minimum of 6+ years of experience as an engineer working on full stack solutions, primarily focused on Java platforms Strong understanding of Maven/Spring with widely accepted patterns and practices in Java development Expertise in understanding and extending an existing codebase Knowledge of data and ETL pipelines and processes and usage of Spark Strong problem-solving skills combined with comfort tracing behavior across multiple layers and technology stacks Ability to lead, collaborate, and partner effectively across engineering teams and functions Experience supporting distributed systems, along with knowledge of Linux internals and administration Excellent listening skills coupled with the confidence to contribute ideas and speak up Tech Stack
Java Maven Spring Spark TypeScript React Kubernetes Linux AMIs on AWS AWS services including Elasticache, Redis, and DynamoDB Compensation and Ethics
The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Equity, Inclusion, and Accessibility
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you require a reasonable accommodation to submit this application or participate in the selection process, please email peopleandplaces@zendesk.com with your specific accommodation request. Additional
Zendesk’s hybrid work approach enables collaboration in person at Zendesk offices around the world while also providing flexibility to work remotely for part of the week.
#J-18808-Ljbffr