Crestron Electronics
Overview
Join to apply for the
Applications Engineer
role at
Crestron Electronics .
At Crestron Electronics, Inc we build the technology that integrates technology. We are the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into high‑tech commercial buildings and some of the most exciting real estate projects worldwide. Our clients include Google, Microsoft, Amazon, LinkedIn, and many others. We are leaders in the industry and offer automation and control solutions for homes and buildings to manage environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC for greater comfort, convenience and security.
Responsibilities
Build and maintain customer rapport, ensuring they understand Crestron is with them through every step of the process.
Determine specifics for the reported problem, including but not limited to:
Clear description of the reported problem.
Number of deployed systems impacted.
Current hardware/firmware/software configurations of impacted systems.
Deployment environment (other Crestron or 3rd party equipment in the installation).
Review published documentation with the customer, including Crestron and conferencing service provider documentation where applicable.
Perform a high‑level analysis of log files.
Perform basic analysis of the customer network.
Verify customer conferencing service is properly configured through the appropriate portal (O365/Zoom).
Create RMAs as needed for the customer site.
Assist in supporting Crestron customer knowledgebase by creating training material, knowledgebase articles, supportive documentation, and/or software tools.
Other duties or responsibilities as required.
Qualifications
Bachelor’s degree preferred.
Minimum of 3 to 5 years providing consistent and excellent support in a single organization.
Knowledge of Unified Communications platforms (MS Teams, Zoom).
Knowledge of Exchange/O365/Active Directory.
Network diagnosis skills (CompTIA+ preferred).
Ability to read and interpret system schematics, floorplans, etc.
Ability to collect and interpret system level data for analysis.
Ability to clearly document the issue, steps taken and thought process behind the path of investigation.
Ability to think outside‑the‑box and understand how minute data points can affect the larger picture.
Ability to troubleshoot/create demo programs written in native Crestron platforms.
Must be able to lift and maneuver up to 50 pounds.
Travel up to 10% with overnight stays.
Benefits Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On‑site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry‑leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
Legal No Solicitations: Any agency submittal to any employee of Crestron Electronics, Inc. by any method of communication will be deemed the sole property of Crestron Electronics Inc.
Additional Notes
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr
Applications Engineer
role at
Crestron Electronics .
At Crestron Electronics, Inc we build the technology that integrates technology. We are the largest and most recognized brand in automation and control solutions, and the premier technology partner for Fortune 500 businesses globally. Our products are integrated into high‑tech commercial buildings and some of the most exciting real estate projects worldwide. Our clients include Google, Microsoft, Amazon, LinkedIn, and many others. We are leaders in the industry and offer automation and control solutions for homes and buildings to manage environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC for greater comfort, convenience and security.
Responsibilities
Build and maintain customer rapport, ensuring they understand Crestron is with them through every step of the process.
Determine specifics for the reported problem, including but not limited to:
Clear description of the reported problem.
Number of deployed systems impacted.
Current hardware/firmware/software configurations of impacted systems.
Deployment environment (other Crestron or 3rd party equipment in the installation).
Review published documentation with the customer, including Crestron and conferencing service provider documentation where applicable.
Perform a high‑level analysis of log files.
Perform basic analysis of the customer network.
Verify customer conferencing service is properly configured through the appropriate portal (O365/Zoom).
Create RMAs as needed for the customer site.
Assist in supporting Crestron customer knowledgebase by creating training material, knowledgebase articles, supportive documentation, and/or software tools.
Other duties or responsibilities as required.
Qualifications
Bachelor’s degree preferred.
Minimum of 3 to 5 years providing consistent and excellent support in a single organization.
Knowledge of Unified Communications platforms (MS Teams, Zoom).
Knowledge of Exchange/O365/Active Directory.
Network diagnosis skills (CompTIA+ preferred).
Ability to read and interpret system schematics, floorplans, etc.
Ability to collect and interpret system level data for analysis.
Ability to clearly document the issue, steps taken and thought process behind the path of investigation.
Ability to think outside‑the‑box and understand how minute data points can affect the larger picture.
Ability to troubleshoot/create demo programs written in native Crestron platforms.
Must be able to lift and maneuver up to 50 pounds.
Travel up to 10% with overnight stays.
Benefits Crestron Electronics offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, Short Term Disability, 401K with company match, Paid Time Off, Holidays, On‑site Amenities at NJ Headquarters & TX Facilities, Crestron Market Cafes, and Fitness Centers.
At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry‑leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.
EOE/M/F/D/V
Legal No Solicitations: Any agency submittal to any employee of Crestron Electronics, Inc. by any method of communication will be deemed the sole property of Crestron Electronics Inc.
Additional Notes
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Engineering and Information Technology
Industries: Appliances, Electrical, and Electronics Manufacturing
#J-18808-Ljbffr