BrightView Landscapes
Overview
At BrightView, the best teams are created and maintained here. We’re looking for a Claims Manager to lead the Risk Management team, overseeing all claims-related activities across Auto Liability, Workers’ Compensation, and General Liability. This position manages a team of claims professionals, providing strategic oversight, TPA performance management, process improvement leadership, and claims outcome optimization. The role requires proven expertise in large deductible programs, high-volume claims management, complex and litigated claims, and workers’ compensation enhancements. The Claims Manager serves as a subject matter expert and change agent, ensuring BrightView achieves strong financial results while fostering positive experiences for employees. Hybrid Schedule:
4 Days Onsite in Blue Bell, PA Here’s What You’d Do Responsibilities
Lead, mentor, and develop a team of six claims professionals, establishing performance goals and accountability measures. Oversee the end-to-end claims process for Auto, Workers’ Compensation, and General Liability claims, with a focus on large claim volumes and consistent quality. Monitor and guide Third-Party Administrator (TPA) performance, ensuring alignment with BrightView’s standards and cost-effectiveness. Provide expert oversight of large, complex, and litigated claims, including strategy development, reserving, and settlement approvals. Support communication and reporting with excess insurers on significant or catastrophic claims. Analyze claim trends and loss drivers to identify opportunities to improve outcomes and reduce claim frequency/severity. Develop and refine claim intake and reporting processes for field employees, improving accuracy, timeliness, and ease of use. Implement and manage change initiatives to strengthen claims oversight, efficiency, and employee outcomes. Collaborate with legal, brokers, operations, HR, and external vendors to support claim resolution and risk mitigation strategies. Ensure reserve adequacy and data integrity throughout claim lifecycles; prepare and deliver regular reporting to stakeholders. Build and maintain strong relationships with TPAs, defense counsel, brokers, and internal departments. Oversee vendor performance, including attorneys, investigators, and medical professionals, to ensure quality and cost-effectiveness. Qualifications
Bachelor’s degree in Business, Risk Management, or related field; Juris Doctor preferred. Minimum 5 years of claims management experience, including Auto, GL, and Workers’ Compensation. Prior Management experience overseeing a claims team. Experience in construction, landscaping, or related industries. Demonstrated expertise in large deductible programs, high-volume claim handling, complex/litigated claims, and TPA oversight. Proven record of improving workers’ compensation claim outcomes for employees. Strong background in change management and process improvement, including improving field-level claim intake processes. Excellent communication and leadership skills. Advanced organizational and analytical capabilities with strong attention to detail. Bilingual (Spanish) What It’s Like to Work Here
Here at BrightView, we’re passionate about caring for our clients and for each other. We’re a leading landscape company with a supportive environment that makes team members feel at home. Benefits Paid time off Health and wellness coverage 401k savings plan BrightView is an Equal Employment Opportunity and E-Verify Employer.
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At BrightView, the best teams are created and maintained here. We’re looking for a Claims Manager to lead the Risk Management team, overseeing all claims-related activities across Auto Liability, Workers’ Compensation, and General Liability. This position manages a team of claims professionals, providing strategic oversight, TPA performance management, process improvement leadership, and claims outcome optimization. The role requires proven expertise in large deductible programs, high-volume claims management, complex and litigated claims, and workers’ compensation enhancements. The Claims Manager serves as a subject matter expert and change agent, ensuring BrightView achieves strong financial results while fostering positive experiences for employees. Hybrid Schedule:
4 Days Onsite in Blue Bell, PA Here’s What You’d Do Responsibilities
Lead, mentor, and develop a team of six claims professionals, establishing performance goals and accountability measures. Oversee the end-to-end claims process for Auto, Workers’ Compensation, and General Liability claims, with a focus on large claim volumes and consistent quality. Monitor and guide Third-Party Administrator (TPA) performance, ensuring alignment with BrightView’s standards and cost-effectiveness. Provide expert oversight of large, complex, and litigated claims, including strategy development, reserving, and settlement approvals. Support communication and reporting with excess insurers on significant or catastrophic claims. Analyze claim trends and loss drivers to identify opportunities to improve outcomes and reduce claim frequency/severity. Develop and refine claim intake and reporting processes for field employees, improving accuracy, timeliness, and ease of use. Implement and manage change initiatives to strengthen claims oversight, efficiency, and employee outcomes. Collaborate with legal, brokers, operations, HR, and external vendors to support claim resolution and risk mitigation strategies. Ensure reserve adequacy and data integrity throughout claim lifecycles; prepare and deliver regular reporting to stakeholders. Build and maintain strong relationships with TPAs, defense counsel, brokers, and internal departments. Oversee vendor performance, including attorneys, investigators, and medical professionals, to ensure quality and cost-effectiveness. Qualifications
Bachelor’s degree in Business, Risk Management, or related field; Juris Doctor preferred. Minimum 5 years of claims management experience, including Auto, GL, and Workers’ Compensation. Prior Management experience overseeing a claims team. Experience in construction, landscaping, or related industries. Demonstrated expertise in large deductible programs, high-volume claim handling, complex/litigated claims, and TPA oversight. Proven record of improving workers’ compensation claim outcomes for employees. Strong background in change management and process improvement, including improving field-level claim intake processes. Excellent communication and leadership skills. Advanced organizational and analytical capabilities with strong attention to detail. Bilingual (Spanish) What It’s Like to Work Here
Here at BrightView, we’re passionate about caring for our clients and for each other. We’re a leading landscape company with a supportive environment that makes team members feel at home. Benefits Paid time off Health and wellness coverage 401k savings plan BrightView is an Equal Employment Opportunity and E-Verify Employer.
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