Atlantic Health
Director Experience Transformation and Consumer Insights
Atlantic Health, Convent Station, New Jersey, us, 07961
Director Experience Transformation and Consumer Insights
Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
Mentor and coach team members in continuous improvement methodology and structured problem-solving
Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Required Qualifications
Bachelor’s degree required; Master’s preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
Minimum of 7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
Certification in Lean, Six Sigma Black Belt, or equivalent required
Demonstrated success leading cross-functional change in large, complex organizations
Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
Excellent facilitation, communication, and coaching skills
Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel
Preferred Attributes
Systems thinker with the ability to drive clarity in ambiguity
Passion for mission-driven work and the human side of care
Ability to balance compassion with accountability in leading cultural change
Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments
Working Conditions
Hybrid work model with regular on-site presence across system locations
Occasional evening or weekend support for strategic events, training, or improvement efforts
Note: This description focuses on the Director Experience Transformation and Consumer Insights role and its requirements. Other job postings and extraneous listings were removed to improve clarity and relevance.
#J-18808-Ljbffr
Lead systemwide, high-impact transformation projects aimed at improving the patient experience using Lean, Six Sigma, and human-centered design approaches
Design and implement structured improvement systems that integrate voice-of-the-customer feedback, top-box performance metrics, and equity benchmarks
Collaborate with analytics teams to interpret HCAHPS, real-time feedback, and sentiment data to drive insight-led change
Serve as a strategic advisor and thought partner to site and service line leaders in embedding Extraordinary Caring behaviors and operational excellence
Facilitate working sessions, learning collaboratives, and leadership retreats that build internal capability for patient-centered transformation
Mentor and coach team members in continuous improvement methodology and structured problem-solving
Build relationships with leaders across Quality, Nursing, Risk, and HR to align PX transformation with safety, culture, and accountability frameworks
Support system storytelling through dashboards, executive reports, and presentations that clearly communicate performance, progress, and impact
Required Qualifications
Bachelor’s degree required; Master’s preferred (e.g., Engineering, Healthcare Administration, Business, Organizational Leadership)
Minimum of 7 years of progressive leadership in healthcare transformation, performance improvement, or experience strategy
Certification in Lean, Six Sigma Black Belt, or equivalent required
Demonstrated success leading cross-functional change in large, complex organizations
Deep understanding of healthcare operations, regulatory standards, and patient experience drivers
Excellent facilitation, communication, and coaching skills
Strong storytelling, presentation, and data interpretation capabilities using tools such as Power BI, Tableau, or Excel
Preferred Attributes
Systems thinker with the ability to drive clarity in ambiguity
Passion for mission-driven work and the human side of care
Ability to balance compassion with accountability in leading cultural change
Experience working across diverse healthcare settings including hospitals, ambulatory, and medical group environments
Working Conditions
Hybrid work model with regular on-site presence across system locations
Occasional evening or weekend support for strategic events, training, or improvement efforts
Note: This description focuses on the Director Experience Transformation and Consumer Insights role and its requirements. Other job postings and extraneous listings were removed to improve clarity and relevance.
#J-18808-Ljbffr